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November 2024 by Barbie
They were very good. The customer service was excellent when we were texting me giving me updates. Let me know everything about my car and everything went smoothly.
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November 2024 by David Golden
Customer service was excellent. Walked me through the entire process and was a very seamless transition. Transaction was completed as they promised. Received a check for the difference in the loan the same day they picked up the vehicle. Everything went as they said it would from start to finish.
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November 2024 by leroy derry
Mercedes-Benz of North Haven fixed my vehicle to a state of brand new. The staff was very courteous and attentive. My vehicle was performed on and finished beyond expectation, 3 weeks whereas I thought it would be longer. They are the best!
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November 2024 by Boakyewaa Boakye
I Took my car in for having the engine light on. It was diagnosed and fixed in two days. I was kept updated of every step and progress it pick up. Every question I had was answered. The best part it was under warranty so I didn’t have to pay for the work completed.
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November 2024 by Joyce’s Yanusas
A positive experience. Asst mgt Ashley went above and beyond. Louis was extremely gracious and helpful and Chris our technician was very helpful.
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November 2024 by Heather Bozentko
Car was in excellent used condition. It was a smooth easy transaction.
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November 2024 by E Lopez
Peter was great to work with from start to finish. This was my daughters first vehicle purchase and he made it a great experience for her.
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November 2024 by Zdravko Trifonov
3 weeks I am waiting for my deposit to be back …
I CALL YOU few times , I left my information, your sell man is to busy.
1. First time when I call : I said that I am not buying a car from you , can you refund me know :
He said he is busy ; I said ok, call me 4:30 - 5 pm , He said if I have time . ( really)
2. I call second time he was busy again .
3. I call 3th time he was a way .
4 . I call again I left my information to someone to contact me and refund my money .
I guess this dealership needs my Deposit so badly…..
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November 2024 by Harvey Glazer
I didnt understand having made an appointment a week in advance and then them telling me we are busier than expected we need your car another day
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November 2024 by massimo piscitelli
Excellent sales rep and very good communication
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November 2024 by Christopher Cretella
Izzy in sales was amazing. He made my car buying experience amazing !!! I will definitely recommend him to anyone who is looking to purchase a Mercedes.
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November 2024 by Phoebe Roth
Highly recommended!
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November 2024 by Mark Reynolds
I first visit to the new van center. Simple visit to pick up parts. Very enjoyable from first walking in the door until cashing out. Melissa, the parts advisor was extremely helpful. Look forward to coming back.
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November 2024 by Jeffrey Miller
Bought a 2020 MB E 350 at the dealership last month. It was a Certified Pre-Owned vehicle and we negotiated a fair deal and trade-in thanks to Devon Coleman and Elena the Sales Manager. A couple weeks ago we had a couple minor mechanical problems and the Service Dept. fixed both under the warranty at no cost to us. Thanks to Service Advisor Zane Honious and Service Manager Scott Molster. I highly recommend these professionals for the purchase and servicing of your MB. Thanks to all. JM
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November 2024 by Deysy Owen
We have had Mercedes cars for many years! We bought an electric one a couple of years ago, today’s experience taking the car for service WAS A MESS, A DISASTER! We had been paying insurance for the tires, they told me it was 3K to change the tires and that the type of insurance I had did not apply for this. THIS IS NOT WHAT THY TOLD ME AND MADE ME SIGN WHEN I SIGNED FOR THE CAR! They gave complete MISINFORMATION!.. Then, I told them to please charge the car, they said they couldn’t but finally put the car in a machine that was charging the car at 3 kw per hour! It gave an estimate that would be fully charged TOMORROW!!!
HORRIBLE EXPERIENCE, RUDE CUSTOMER SERVICE!
