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January 2024 by M S.
The absolute worst experience today with Krissette. I went in to pickup an order and make a return. Pickup was easy enough. The return was an online order and I had the electronic receipt with the barcode ready to scan. Krissette says, no it doesn't work like that I need your phone number. Not understanding why since I had a receipt, but I gave it to her. Nothing comes up so she asks me for my email address. I again tried to tell her that she can scan the barcode I had instead of all this hassle. She begins arguing with me so I give her my email address. She then tells me I'll get $3 dollars for the item because it's the current selling price. I tell her no and asked to speak to a manager, as I had a receipt that showed I paid $15 and the return was within the 90 days store policy. She tells me she's the manager. After several back and forth she finally agrees to scan the electronic receipt but act as if the scanner couldn't move to scan my phone without me giving it to her. She then asked me if I wanted to come back when the manager was there to complete my transaction! Ma'am you told me you were the manager!! She finally scans the receipt and the purchase of course comes up with the price I paid. She then says, are you happy now? "Now get out the way so I can take care of the other customers waiting." I told her this would have been a 30 second transaction if she would have scanned the barcode on the receipt to begin with. Her attitude, customer service and knowledge was extremely poor and a horrible representation of a children's clothing brand. I'm so glad I did not have my child with me to experience such rudeness, ignorance and unprofessionalism. Carters please do a better job training your employees! Krissette is an extremely poor representation of Carters!
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October 2023 by Jenna R.
This store has saved us big time for the time we've spent in North Haven. Is your little one having a theme day at daycare and you're panicking because you have no one to help you out, no siblings and you need some guidance? These lovely folks have you. From pajamas to Halloween costumes (they give great advice to first time parents on the things they don't carry) I can't sing their praises enough.I should note, our son is on the larger size for his age. He'll probably size out completely soon. But that doesn't take away the personal help and 1 on 1 information I've gotten from employees there. We might not be staying in town, but service like this is crucial to current and future residents.
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June 2023 by AnneMarie Rivera
The store employee Haley was very helpful she was awesome today:)
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November 2022 by Theresa Lindsay
Ordered three outfits for my niece and one outfit for my nephew. Clothes of good quality and nice.
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December 2021 by Rogue Howlett
Found some great gifts for a friend of mines child for Christmas
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January 2021 by Norma Benitez-Hill
I love this store I can always find something and prices are always responsible. Always greeted and staff is very nice.
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November 2020 by Brenda Buckley
Buy online pick up in store...yeah I always end up raiding their clearance section spending more $$$. Beware lolI had placed an order online just to have the shipping company claim my item was delivered but not delivered. It claimed it was refused by customer but kept by customer?.I called customer service after they refunded my order after it shipped to find this out. I had gotten such a great deal and now they were out of stock of most items. So I placed a small order of what was left. I will no longer have carter's ship to my residence.The ladies working are always so friendly, checkout is quick, and pick ups are so organized.
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September 2020 by Calvin Cousins
Probably the best place to shop for small children. Can be pricey sometimes but also have sales pretty often
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September 2020 by Margie Pitts
Beautiful store employees very friendly I went to pick up a gift card but they had a 50% off which ends at 7pm
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December 2019 by Adrian Cross
Great Store with tons of clothing for the Kids
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November 2019 by Joe Iannotti
Overpriced walmart
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August 2019 by Stacy Langston
Sales are confusing
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July 2019 by Lisa Schain
Great store. Great location and selection.
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April 2019 by Regina Smith
Friendly staff, great prices and variety
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February 2019 by Kristine Ricciardelli
Always good prices and nice staff