-
September 2023 by Nicole Devlin
Horrible experience. Each time they come out the pool is never fully vacuumed and often times I'm left wondering what these employers actually do. They come out to test water, vacuum and put the chemicals in. Family has been sick for three days and went outside to find a pool full of green water. I do not recommend at all. Have had problems with them all summer. The owner is also unwilling to remedy the issues.
-
July 2023 by David Jackson
I got my water tested here a few times, and the lady was very knowledgeable on what to add to my pool. They created a profile for me with my pool dimensions to gauge exactly what I need since most pool products base levels off 10k gallons of water. My pool water has been clear and clean since coming to them.
-
June 2023 by J Peterson
Imperial always goes above and beyond to help me regulate the clarity of my water they are sweet and very polite professional and willing to help highly recommend this place to anybody that owns a pool
-
June 2023 by Maria Noriega
I am very upset with the customer service, my daughter went to buy bags of sand for the pool filter and the one who works in the store recommended 3 bags, when my daughter returned home she only needed 2 bags. After 10', my daughter returned to the store to return the bag that was left over and they did not accept it, they totally denied it and they still tell her to use it for next year, how is that possible if I buy it in less than 20 ' and the bag isn't even damaged. I don't recommend you go there at all. If I can put 0000 Stars I will
-
May 2023 by Paul P
I would NEVER recommend Imperial Pool by Nova to anyone. The lady is SUPER rude and talks down to her customers. Many choices out there and Imperial Pools will not be one!!
-
June 2022 by Victoria Donroe
Customer service is *consistently* rude and hostile for no reason. I never write negative reviews, for small businesses especially, but I was really shocked by the treatment and tone from workers here. Do not recommend.
-
May 2022 by Peter Marinelli
Imperial just replaced the liner on my 24' above ground. Their workers did a great job and were very respectful, knowledgeable, and efficient. The owners are very helpful and trustworthy. This is a great family owned and operated business! Imperial Pools is an A+, Highly Recommended!
-
April 2022 by Been Trapping
The support that Tamarah provide for this community is just awesome. They go the extra mile to ensure everyone has access to the same tools, techniques, information that brings success to everyone who join their system. I am glad I had this opportunity to get connected with you in life cuz my life has changed to good.
-
June 2021 by Mark Campaniello
Great Service Great prices
-
June 2021 by Amy Welch
We ordered a pool pump and they said it would probably be ready and they’d call Friday. Never called. We called Saturday and asked if it was ready. They said they didn’t know. Asked politely if they could check. Reluctantly they checked and with an attitude said it was ready. My 4 year old had to use the bathroom badly when we came to pick it up but they said no. Business must be great for the rude service we received. definitely will be going elsewhere in the future.
-
June 2021 by Ralph G.
i really don't like to post a bad review for local businesses but when they are terrible and awful to the customers it needs to be known. leslie pool in north haven and orange are the usual go to places for supplies and service, but the smaller shops deserve business and to thrive. i have been there a few times and the only consistent thing that i can say is that the prices are more expensive than you care to pay and that the rudeness of the employees is something that goes above and beyond levels of "we dont give a s****** i went to leslie pool to get water tested but there was a computer problem and a line that would have me waiting hours. my wife said let's go to imperial in north branford. i hsaid yes with a little bit of hesitation, but decided to give it another shot. my experience was not even horrible again, but left me embarassed and now angry. i went in with my pool water to have it tested and the young girl was so nice and pleasant it let me take my guard down. the test was less than a minute from handing the water to getting the results. a dark haired girl who came quickly to take the paper with the results quickly looked at the results and said this... "your water is cloudy right"? i said no its crystal clear and i believe it is really not problematic at this point. she then disregarded my reply and said here empty this whole bucket and youll be fine, and started to get the product rung up. i asked to see the printout, and she flashed it in front of my eyes and quickly pulled it away. i asked to see it but was told that i needed this chemical and it would cost almost 100$. i said to her that i want to see the results and she again declined to let me see them and began to get snotty. i explained that i wasn't buying right now and wanted to know what the issues were with the water. she took the chemical and threw it back on the shelf with much anger. i looked at the chemical and knew that i could add baking soda to achieve the same result if that was the issue. she then huffed walked away, and slammed the paper into the bin next to the register. my wife mortified exited and went to the parking lot with a look of embarassment and awe. i followed with the girl making comments as i exited. i went to my car and was speechless. i looked at my wife but we were unable to say anything. i said what the hell just happened?? she said she couldnt believe what happened..she asked me if i had the paper, i replied no.. i sat for a minute then left. i became more angry as i drove away and contemplated in going back in and making my feelings heard but i was talked out of it and went home. so the next day i set out back to leslie pool to have the water tested. this time it took a few mins and a completely detailed anyalsis, said all aspects of the water were fine and gave suggestions on what i would need to maintain in the coming weeks/months. no hard sale, no pressure. these girls at imperial pools are not nice and i have to say will never go back. i happenend to be at a party a week later and talked to a few people who have pools and shared my experience with them. amazingly they all had similar interactions going into imperial as well. they weren't surprised but all had the same solution... never patronize that business again. i know that peiple gave bad days, weeks etc, but this is an across the board consensus. i.would love to be able to trust going in there , it is closer than going to north haven, but sometimes traveling a little further and waiting is better than being treated like a pos.
-
January 2021 by Hank Lindgren
Water testing and chemical recommendations are always spot on, friendly staff and reasonable prices.
-
January 2021 by Robert Donnelly
Great Place to look at and secure your purchase, local owners!
-
January 2021 by Amber Caggiano
Super super helpful and kind staff
-
June 2019 by Aviva Luria
Wonderful business. We bought a house with an above-ground pool and knew nothing about taking care of it. The folks at Imperial Pools are so helpful and clear about what we need to do, steering us away from spending money we don't need to spend. We highly recommend them!
