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February 2024 by Jennifer Burgh
Would highly recommend Hot Tub Discounts. Mark in sales, Shelly in coordination, Jason in delivery and Karl for walkthrough training. Not a single one of them missed a beat, kept me informed of the process. Made the purchase and delivery a breeze, they even took away our old tub! Karl was very thorough making sure the tub was working well for us and we understood the maintenance. If you’re looking for a one stop shop with quality customer service you found the place! Thanks again team for everything!!!
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February 2024 by A Cubb
Jason did an awesome job of delivery and set up of our new hot tub. He’s very knowledgeable of the product and was patient with us as new hot tub owners which in turn left us confident in this company’s ability so far to help us navigate the ins and outs as we learn what we’ll need to do moving forward.
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February 2024 by Marcin K.
Excellent selection, service, and a great price. We knew, within a few minutes of speaking with Shelly, that we found our home for all spa/hottub needs. Shelly is patient, understanding, she listened to us, and helped make a perfect choice. Like shopping for a Christmas tree - there is only one that’s perfect! (LoL)Karl and Kyle did arrived for delivery, which was well planned out, informative, and timely. A folllow-up visit couple weeks later was super helpful as well - we requested Karl again - he is our ‘go-to’ for any maintenance visits from here on.As of today - it’s been two months - we use our Platinum Spa 3-4 times a week - and love every moment.PS Why did we wait so long to get one, anyways….
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February 2024 by Andrew Farley
First time Spa owner and the experience has been very positive.
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February 2024 by Jennifer Gould
Great company and easy to work with!
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February 2024 by Peter
Amazing job, i cant recommend enoughTutorial was great as well
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February 2024 by Dean Leone
Outstanding customer service. Kyle, the owner, is hands on. He even delivered my hot tub. All questions thoroughly answered and they go to great lengths to make sure you are happy.
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February 2024 by SEAN PHOSTOLE
Great business, always helpful with service or come and repair same day or next day. Highly recommend this company.
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February 2024 by Bruce Sullivan
From the low pressured purchase, to the earlier than promised delivery to the set up and then 1 month follow up(included with purchase) I found the entire experience with Hot Tub discounts to be 5 star. I have been a hot tub owner and user for the last 20 years and I would recommend HTD LLC to any and all that might ask.
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February 2024 by larry Campbell
Great selection of tubs with great customer service!
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February 2024 by Robert Courtemanche
Kyle and the folks at discount hot tubs were a pleasure to deal with. First they know their products, everyone that I talked to were knowledgeable and patient . Everything was smooth from purchase ans delivery , when I got the tub wired by an electrician and set it up I had a few questions and Karl H was easy to get a hold called me right back and responded to text messages!Thanks again from a newb hot tub owner
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February 2024 by Cara Amore
So I wish I could say we're still happy with the service and the quality of the hot tub we bought from Hot Tub Discounts but we're not. :-( The jets in our Infinity-Platinum Spa are literally disintegrating and the electric lift cover that we spent an extra $2000 for, because my husband has a bad back and has trouble lifting the cover, is no longer working. I have been calling and leaving messages to find out what Hot Tub Discounts is going to do about the jets (we want them all replaced) and our broken lift cover, but no one calls us back. Yesterday I asked to speak to the owner but was informed he was out to lunch so I left a message with Bethany with my phone number and asked that the owner please call me when he returns. Needless to say, I am still waiting for him to call me back. I finally went to the Better Business Bureau to see if there were any complaints lodged against this business and it seems that putting in a complaint with the BBB may be the only way I receive a call back and resolution to the issues with my hot tub. I want to say that this is the first and only time I have ever written an unfavorable review of a business on Google but I feel people should know the way we're being treated now that our hot tub is installed, paid for and having issues. Hot Tub Discounts was great at selling us a hot tub and installing it, but they've completely dropped the ball now that we're asking them to honor their warranties.We bought an Infinity-Platinum Spa from Discount Hot Tubs and had an amazing experience! Our install was not easy, we were putting the hot tub into a sunroom on our raised deck. Jason, the technician who came to deliver the tub was amazing, from start to finish! We never felt there was an issue or a doubt in his mind that the install would be flawless, and he was right!We have had our hot tub for about two weeks now and received a complimentary follow up and our Hot Tub technician Karl came out and walked us through cleaning of the filters, the proper chemical balance to keep the water clean and clear and overall maintenance to insure the life of the hot tub. He was very knowledgeable and thorough and took his time answering all our questions. We are so happy with the overall experience and look forward to enjoying our spa for many years to come. We would highly recommend Discount Hot Tubs!
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February 2024 by Greg Millett
From the showroom to my home the experience was great. The sales person knew the products and made it easy to choose one. The delivery was easy and the technician explained everything about the hot tub and answered all my questions.
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December 2023 by Ron Johnson
Thanks for your help.
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November 2023 by David Roth
They did a fabulous job start to finish. Very detailed explanation and care was taken. Highly recommend!
