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December 2022 by Carol T.
I ordered a 10 rib crown roast of pork for christmas.when i went to pick it up, it was shaped like a horseshoe.they tied an apple inside the horseshoe shape.when i told the butcher i was not happy with this at first he did not respond.i said i cant stuff this and a crown roast is all about presentation. At that point he turned around and said that was the best he could do because it was Only 10 ribs.i order 10 ribs every year from big y and it was never a problem and 10 ribs is not a tiny roast.it was a take it or leave it attitude.i told them they took my phone number when i ordered it and should have called me if there was a problem.no response.rude.i did not want to be THAT customer creating a scene at the meat counter.took the roast.went tothe checkout and no price on the roast.the customers behind me in line were also not happy.never again big y.i will go elsewhere even if i have to pay more money but i will be treated with respect.
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April 2022 by Lyndsey G.
The employees that work in the receiving area at this location are rude and refuse to do their jobs. They leave pallets in front the receiving areas so only one truck can deliver and pick up product at a time and leave other trucks waiting for almost an hour with no sympathy instead of just simply doing their jobs and taking a few minutes to move the pallets blocking the second receiving dock. Where are peoples kindness and customer service skills any more?
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April 2022 by Susan B.
The Big Y Floral department at the North Branford store is not accommodating at all and quite rude. I had stopped in last week to inquire about ordering a corsage for a prom occurring on 4/29/22, and I was told to come back the following week (Tuesday or Wednesday) as the flower deliveries would be coming in early in the week and I would have a better selection. I was told it should be no problem at all. That person in the flower department was very nice and professional. However, when I called the store on the following Wednesday to inquire about the corsage, I was told, quite rudely, that there was no way she could do a corsage for Friday and it was out of the question as she had a wedding to do. I will never buy flowers from the North Branford Big Y again. Even if she couldn't do the corsage, she did not have to be rude about it. And, Big Y should not tell a customer to come back the following week to order a corsage, and then at that time turn around and say they couldn't do it. I relied on that statement and did not look at any other place. I was able to order a corsage from another flower shop in the area, thankfully. But I will not use Big Y again for any flowers.
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July 2020 by Gabriele L.
Big Y , both in North Branford as well as in Guilford , were my go to stores for years. I always was happy with my purchases. Employees always were polite and pleasant. Since we are now in a world we're COVID-19 dominates all of our lives , I no longer feel comfortable shopping at Big Y. The reason for my discomfort is the lack of enforcement of masks. I was told that Big Y's policy was not to approach customers and ask them to wear a mask. That comes down from corporate. That, not only, affects other shoppers, but also all employees. Other chains have made it clear that " no mask, no service ". I wish that Big Y would institute this policy.
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July 2020 by Julia R.
We reserved 10 lbs. of clams and they sold them to a restaurant the next day! Never reserve or order in advance something from here because they won't respect it!
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October 2019 by Jan B.
I went to the big Y today to check it out and it was big store and quite confusing where everything was. The organic vegetables are mixed in with the regular so that kind of messed me up.
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July 2019 by Joan H.
Ok Big Y you did it to me again. Bring in an item. Have me fall in love with it and than stop carrying it. This time it is Birch Bender's Protein Waffles. Not a happy shopper! For that reason I give you 3 stars! Shopping at Big Y is like speed dating.