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January 2024 by Pat Cain
I recently had the pleasure of receiving outstanding customer service from Josephine at Charter Spectrum. She went above and beyond to assist me with my account-related issues. Josephine's kindness and helpful demeanor made the entire experience a breeze.Not only was Josephine extremely knowledgeable, but she also demonstrated a genuine commitment to resolving my problems. Her expertise in handling the issues with my account was truly impressive. She took the time to address all my concerns with patience and clarity, ensuring that I left the interaction with complete satisfaction.I appreciate Josephine's dedication to providing excellent customer support. Her professionalism and positive attitude made a significant difference in my overall experience with Charter Spectrum. I highly commend Josephine for her exceptional service and thank her for making my interaction with Charter Spectrum a positive one. If all customer service representatives were as capable and helpful as Josephine, navigating account-related issues would be a much quicker and easier process.
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November 2023 by tom damico
Waited a few minutes, but much better than previous visits to their old location. Apparently you can schedule an appointment - I was a walk-in.I went to cancel TV service and i wish I went there before calling to cancel. Quick, efficient and polite service. Much appreciated.
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November 2023 by Matthew Magnifico
Great store. Go here and avoid having to call support. They straitened me up quick and helped me lower my bill by 20 smackers without even asking. A+ for customer service in person
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November 2023 by Mari ssa
Never use this store, they only recive white people. They don’t respect the line.
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November 2023 by Lauren
If at all possible, use anyone else for an Internet provider. Poor connection, equipment required frequent restarts in order to function, and shady business practices. At the end of my service, they charged me for an extra month after having returned all of the equipment and refused to refund me.
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October 2023 by Aquilino Scanga
Made an appointment and I was in and out in less than 10 minutes. Plenty of parking. Easy in and out! Efficient service by trained staff.
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September 2023 by Joe McMahon
Five employees in the store on 9/20/2023 at 11am and only ONE assisting customers. Ridiculous unnecessary waiting. Leave yourself a good hour if you plan to do business here.
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September 2023 by Ming Li
Went there on labor day because of my phone was dead. Brain helped me to check it out and contacted with Samsung support when he learned I didn't have any other phone to call them. After he got the instructions from them, he showed me on the website where the Samsung authorized service provider located and printed the directions for me. Super friendly and helpful! Very nice experience over there.
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August 2023 by Erik Egol
If you’re dropping off equipment, just go to a UPS store, ANYWHERE, EVEN IN DANBURY. Your drive will be shorter than your wait here. This is DMV level corporate sloth. With 15 waiting, and a costumers transaction completed, the rep says “so, how’s your TV service…” well now that turned a 3 minute transaction into a 10+ minute chat, and this was happening at EVERY REGISTER. “Ok, you’re all set, and I see 11 people have been waiting for over 20 minutes, but may I ask if you’ve considered bundling your phone/cable and internet?”. ?
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July 2023 by Joseph Tatroe
Awful Experience!!! Just needed to exchange a modem that stopped working. It's been an hour and going nowhere fast. The girl who seems to be a manager is worthless as she had done nothing. The two people who are working are doing what they can to move people through. Another worker just got here, looked like he was logging in, used the computer for a good 20 minutes and then disappeared. Beyond Frustrated, terrible customer service. If you sending back equipment use UPS, this place is useless.
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June 2023 by erica jones
First Armani was awesome on the phone with explaining everything and then Jimmy at the spectrum store was awesome with getting everything I needed. My bill was able to get knocked down quite a bit so I'm happy. And happy with my experience on the phone and at the store
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April 2023 by CT Ryan
I was not a customer but I had to go to take over my mother's account with a POA. The two men helping me were very good, Marc and Bill I think. Within 11 minutes the account was switched over and I paid the bill. Probably the best interaction for a utility.
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April 2023 by Amanda McLaughlin
Despite having a rather long wait with two small children in tow I really had a great experience. Josephine had everything to do with making the time spent at the spectrum store positive and worth the wait. She was extra attentive and accommodated. I didn’t have to repeat information and she was very knowledgeable when providing information on products, services and current promotions. I went in to just change out my WiFi equipment and ended up upgrading my service and moving my cell phones over! I happily did so knowing I would be saving so much by changing. If you need help at spectrum ask for Josephine!
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March 2023 by Peter Martin
Asked the gentleman to look at my bill cause it is way to high..he told me to call billing dept which I am sure will not help...why cable is so high IDK...with all the streaming you would think it would be less...will call Frontier to see what they have.
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March 2023 by Monika Boshkovska
I came in with my friend and I simply asked a question. Josephine not only took care of my friend but also worked with me and took care of my issue. She was absolutely amazing.
