-
August 2023 by T Guz
Their mortgage process is absolutely ridiculous, they don't send statements and don't have an online portal for you to make an account, like EVERY OTHER bank. There's no way to pay towards your principal, and if there's an increase due to escrow, they send you a long hard to follow statement and expect you to do the math yourself. The customer service is ridiculous and process of paying the monthly mortgage requires you to re-enter the SAME information each time, and double check there was no increase, as they don't tell you. HOWEVER they will be quick to penalize if the amount was not correct.
-
July 2023 by Jesse H
THE WORST BANK in the world. The customer service is non existent. We have been trying to get a mortgage statement for my sons kindergarten registration for over a week now! They still haven't provided one since their garbage online portal NEVER works. Steve who signed us up for our mortgage is such a rude, condescending human I cannot believe he is still employed. STAY FAR AWAY!!
-
October 2021 by William W. Campbell-Shepherd IX
If you default on your mortgage don't be surprised if they not only foreclose on you but ask the court for a deficiency judgement. Most banks don't do this but this bank does. They may even sue you for rent money on top of that. Lousy. No mercy, no compassion. They've got billions in assets.
-
March 2021 by 010203040506073
this bank is real trash, real trashnasty, sarcastic, S.O.B.'s ---- the worst of the worst
-
November 2015 by Justin DeSorbo
I needed to get my mom a hundred dollars so she could get her haircut... Thank god for this banks ATM! My moms hair looks great now!
