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March 2024 by Stay True Body Piercing
Terrible Experience with Rude Bank Manager.I had the unfortunate experience of dealing with Karen the Karen at this branch and it was absolutely dreadful. Not only was the manager extremely rude and dismissive, she has disrespected my account and I twice now. They also displayed a shocking lack of competence. It's appalling that someone in such a position lacks basic customer service skills and fails to fulfill their responsibilities effectively. Avoid this branch at all costs unless you enjoy being treated with disrespect and incompetence. One star is too generous for this dismal excuse of a bank manager. The bank tellers are great. But the manager will get this branch closed in no time. When approached and asked to speak to a higher up Is this rightWhen approached and asked if I can speak to a higher up, the manager Karen told me that she was ‘not allowed to give out phone numbers’. And on top of that asked if she could take my name in number down instead.Speaking to another Webster, this is simply not true.Thanks Karen.
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March 2024 by Yash Mirchandani
This bank's professionalism is seriously lacking. Despite calling ahead and confirming they would sign off on my document, I ended up waiting for over an hour only to be told by the notary that she wouldn't do it because she gets to choose which documents she wants to sign. Their behavior was incredibly rude and dealing with this location has been excessively challenging.
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October 2023 by Max Turgeon
Branch manager Karen has been very helpful to me on a few recent occasions. Thank you!
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June 2023 by Tex (Slayer74KCMO\m/)
Great service as always. Some other branches need to do a better job maintaining the ATM machine
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May 2023 by Elizabeth Rivera
Karen the manager was discrimating me I was highly offended she was not pleasant at all and very rude... and told me to go elsewhere
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January 2023 by saeed r
I have been doing business with them for so many years, My personal and my business accounts. I have been noticing that customer service of specifically this branch is getting worst.I don't even see manager at this location anymore.I guess it's time for me to search for another bank.
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March 2022 by Mike Cantin
Very friendly and quick service inside. Total opposite experience of some other Webster branches around.
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March 2022 by Gil G.
Big bank, with a small town charm. This place has always been a pleasure to do business with. Jessica "Jess" the new manager is AMAZING. Since she has taken over, the bank has become even friendlier & more efficient than ever. I wouldn't go any where else. Keep up the A+++ customer service!!!!!!
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December 2021 by Melissa Alvarez
(Translated by Google) Excellent(Original)Excelente
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November 2021 by Bradley Visconti
I have always had a great experience using this bank. Thank you Jessica for your help!
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September 2021 by Carl Tomas
Do not bank with these people. they will control your money and not let you make decision on your own about how to spend your money . Rumor is the misappropriated their clients money during Pandemic to save there own family , which is steeling . get your money out this bank asap .. someone need to report them Asap
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June 2021 by Veronica Smith
Do not bank with these people. they will control your money and not let you make decision on your own about how to spend your money . Rumor is the misappropriated their clients money during Pandemic to save there own family , which is steeling . get your money out this bank asap .. someone need to report them Asap
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May 2021 by Gabriel
Every day this bank calls me leaving the most vague, hard to understand, broken up phone calls. Then when I return their call they ask me who I am. Then they leave me another voicemail the next day. I'm going to have to go there just to ask them to stop harassing me.
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April 2021 by Ivette Geiger
Worst customer service at Webster on Main st. Newington. When questions for clarification were asked Jessica seemed annoyed and not friendly. When she asked us to sign papers there was no pen in sight nor offered. Sometimes it's just the little things that give you reason to never want to go back.
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April 2021 by Ivette G.
Worse customer service!! Jessica didn't even offer a pen when we needed to sign papers. When we asked questions Jessica was very rude and snippy. We usually did our banking at a different locación which closed. I would stay away from banking at webster in Newington.
