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March 2024 by M G.
frauds! they talked me into a trade in and quoted me 134. I'm not paying almost 170 a month. Verizon sent me back into this store to rectify and they did nothing but harass me. they need to be put out of business for illegal business practices.
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February 2024 by Caitlin Gallagher
Super friendly, helpful people, I brought in a 3rd party screen protector because I couldn't do it myself and they had it installed for me in minutes
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November 2023 by Bob DePaola
Valerie was very helpful and knowledgeable. Her pleasant demeanor made it a joy to work with her. Very quick and thorough transaction to upgrade my iphone
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October 2023 by Patches OHulihans
Added the most expensive cloud service to a device I bought without informing me. Be careful if you buy a phone here, they only want their commission.
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August 2023 by Bob Smith
I went here for an ID Fraud issue and while the man that waited on me was polite and attentive he himself could not resolve my issue he gave me the info that enabled me to speak on phone with someone that could. That person resolved my problem
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May 2023 by waheedullah noori
I do recommend that everyone not go to Verizon. their customer service is very bad, and when you call them, they hang up the phone on you. You can't get help from Verizon customer service. therefore, I moved back to T-Mobile.
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April 2023 by Erica Laurel Ladd
Went to this store a few weeks ago to get new phones. The young lady that helped us told me the activation fee for my husband's watch would be waived and it was not. She also added insurance to it which I did not want and she did not ask. I had to have that removed on top of the other features she added to my bill without permission. She upped my husband's insurance and added a feature to my line that is free for the first month but then 15 dollars a month after that! I am glad that I checked my bill summaries after our visit there. We also bought screen protectors from.her for our phones and when I asked if they were 50 dollars she said yes. I had them billed to my account and when I looked at the amount later I found out that they were in fact 70 each! She was honest and upfront about nothing making for a horrible experience and an outrageous next bill. Extremely dissatisfied with the entire experience at this store.
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April 2023 by Mrs. Shneck
They were somewhat helpful. I had to bring a product back for refund. Although I was next inline,they let several other customers go first....because they were purchasing. If your bringing back.a product,expect a longer wait than customers that purchase goods.
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February 2023 by Robert Arroyo
Lightskin girl working there has the worst customer service skills I’ve ever seen . Rude and unprofessional . Seems like they hire anybody .
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February 2023 by Colby
Our Specialist, Michael, was by far the best representative (from ANY cell phone service provider/store) that has ever helped me! He was very polite, professional, patient, and honest. He did not try to push too hard for us to upgrade to other devices or services, though he did make us fully aware of everything available to us. I have had accounts with all of the major cell phone service providers over the past 25 years, and I now have Verizon for my business phone, and one of their competitors for my personal cellphone service. He did indicate the differences between the two, but again, did not make me feel pressured into switching my phone over to Verizon. He helped us pick the best phone for my friend and get the best promotions and service package for her day-to-day use. I recommend that everyone ask for Michael when going to this location in Newington, and choose this location over the others in the area, if possible. Thanks so much Michael!
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January 2023 by Eugene Klimaszewski
I went into the store to add a line to my account and this store added a tablet to my account that went unnoticed for two years. I am now on with Verizon fraud and they won’t remove this because I authorized it via a pin on my phone for the phone line being added. I don’t know how this store snuck it in but they did. Be aware.
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January 2023 by Kevin Lanagan
Un believable service, in and out .Great staff knowledge of products.Can say enough.Thank you
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November 2022 by Patricia Minard
Rating applies to Newington store on the Berlin Turnpike. I live in Cromwell, but this is my "go-to" store due to excellent customer service. Staff is great. Other customers have also been nice to meet and share ideas, etc.
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November 2022 by Joe Kuronya
Needed my phone reset cos it was very small printing. A job well done
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October 2022 by MultiDirectorD
The store is never open when it says it's supposed to be. You have to actually drive to the store and see a little printout on the front door that they close at 5:00 on a Wednesday. That is 3 hours before it says they're supposed to be closed. Pathetic. There are other odd times as well but you would not ever know it unless you drove to the store even if you live out of town and stare at the front door with nobody inside.
