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April 2024 by Glen
In Newington CT. only one person at the counter. this one women needs everything explained to her like a child. everyone waiting in line was getting upset. I asked if there was anyone else that could help out because the line was going out the door, both she and the postal work just looked at me ,and did not say a word. he should have told her to go on line, and ask all her question there, to move things along.
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April 2024 by Tharanee Mitsou
Very unprofessional and rude I will never come back here again this office needs to be retrained and addressed for there rude behavior
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February 2024 by Lilit Balian
Customer service stuff is worse
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January 2024 by Theodore Regan (Theo)
Very rude to a certain type of people, I witnessed, 3 different times while waiting in line, workers bring friendly but changing once a particular type of customer approached, sad, unfortunate but after witnessing this numerous times, I have stopped using this particular branch
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December 2023 by katie o'neil
Wanted to drop off a tiny package in the mailbox out front because I have my sleeping toddler in the car. Bad enough, there's no available parking. They've changed the mailbox, so there's no door to open, just a tiny sliver to put a piece of mail in. This is the opposite of customer service.
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September 2023 by J
Friendly and quick
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July 2023 by Jay Patel
Ridiculous branch and staff . Tuesday is walk-in passport day till 4.30 , see video nobody is there and still didn’t take application.
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July 2023 by Graham Willett
Shouldn’t have to wait in line 10+ min when 1 person is in line but this is a common occurrence here
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May 2023 by S Rod
Came to drop off a letter at 8am (opening time) had 6 people in line ahead of me with the doors locked. Waited until 8:23am to open despite the many voices heard on the other side of the wall laughing. Once opened, no words were said... not hello, how can I help you, good morning, thank you for your patience, apologies for the wait, nothing. It is really sad that customer service is really non-existent and completely disregarded.
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May 2023 by Eric Silver
Just had a very pleasant experience in the Newington Post Office. Ricardo assisted me this morning. He was friendly, patient and an overall pleasure. Thank you.
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April 2023 by Harry R.
Understaffed, poorly managed and just straight up rude, no sense of respect/kindness towards customers
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February 2023 by Ryan McMahon
people only think to write a review when their experience is bad. go on an off time, you won’t have an issue
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February 2023 by christine moore
wrong mail and nothing gets done about it, if you do this at a regular job you get FIRED.
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December 2022 by Jay Scully
It’s a shame there’s no management Got my neighbors mail twice this week I wonder who got mine, they’re always talking on the phone when they deliver
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November 2022 by Shayna Dunlop
Another post office canceled my passport appointment last minute and the newington office was the only one who would make time to process our appointment that day. Scott was very kind and super helpful. We really appreciate it!
