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November 2023 by Mike L.
The Customer service sucks at this location!I've been doing business with this store for years, I'll be hard pressed to continue. I recently bought a new pair of boots that cost me over $300.00.I had Damian for a salesperson, did not offer to size me, or conduct a fit test. I had worn these boots at work two times. At the time, they felt fine.I mistakenly got a 1/2 size too big. I brought them back to exchange for a better size, I was told by Aja that they could not accept them because they were slightly dirty. I went to a Dunkin Dounuts nearby to wash them off. I returned a 1/2 later with the boots looking better, they still would not exchange them.I brought them home and used a toothbrush to adequately clean them up. I returned a few days later without wearing the boots. I brought them back at the store for a exchange after cleaning them where they looked new and just out of the box.I dealt with Damain again, he opened up the box, without fully inspecting them, right away I was told that I could not exchange them because they were worn.I mentioned only two days, and I brought them home to clean with a toothbrush so that there isn't any blemish or wear.He wouldn't take them back!Until they change their customer service to be friendlier, this store would get more business and be profitable again!!!!!This experience is not warranted and it just cost them me mentioning my experience to alot of people.
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November 2023 by Mike Lefevre
This is the 2nd time I turn to and purchase from RedWing.The quality is excellent and staff is friendly.I was hoping for a "Fit Test" from my salesperson,But Damian, did listen too my concerns and I relied on his recommendations in boots, along with boot inserts after I had requested them, but again Damian gave me a full rundown of the types of inserts and I relied on his recommendations.Although, I have only worn these boots for a full day, and inserts.I realize that they are brand new, and there is a " break in" period.If after a week or so, if I experience discomfort, I'll return to the store for further updates!Overall, I am satisfied and will return to buy any products again.
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October 2023 by Laurie Martin
The woman was very helpful but not overbearing at the same time. A pleasure to do business with
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September 2023 by Jameson Cyr
Older lady working here is INCREDIBLY rude. Acted like every question i asked was stupid, like every request was an inconvenience, could not have been more unpleasant and insulting. Came here years ago and remember having a similar experience with the same woman. Also have noticed a number of reviews with the same complaint. What is your deal Red Wing? Does this lady own the place? Only explanation i can think of for her being there so long.
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September 2023 by Geoffrey Holmes
The lady in your Newington store who helped me could not have been better. She was great! I have been a Red Wing customer for 20 years, and have always had a good experience at this location. My company has a voucher program for boots, and the boot i wear isn't available on line. There was a glitch in our voucher, and she worked with me to resolve it. Great products, awesome service!
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September 2023 by Bryce Ostrander
I walked into a very busy store today, Shaun was juggling 5/6 customers while remaining calm, respectful and extremely helpful. He got me into a great pair of new shoes along with some very nice inserts for them. I am very pleased with my first experience with Red Wing and will continue coming back in the future!
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September 2023 by Eric Lamontagne
I spent allmost $ 300 on a pair of boots from u guys I have the boa laces they come lose everytime in the fist 10 min of work your stuff is terrible I will never buy anything from red wing again I had boots a paid half the price for and they make your boots look like trash stop stealing people's hard earned money make better stuff red wing = trash quality sorry but if you had good stuff I whould have given u a good review but I can't stand by trash products and I won't
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July 2023 by Thad Stewart
Very pleasant, just wish everything was in stock. Maybe we will get a real Transportation Secretary who takes his job seriously in the next administration.
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June 2023 by Steve Fay
Comfortable and relaxing...3rd set of work boots and I'm not going anywhere else.
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June 2023 by Brett Balducci
Sales representatives was friendly, attentive and very knowledgeable. Had suggestions and feedback for all my questions. Took measurements of my feet and suggested trying on different sizes to make sure they fit properly, quality experience.
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June 2023 by Marc Grandpre
The Manager was very friendly and knowledgeable, which made for a great shopping experience.
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June 2023 by Jack Kwon
Helpful staff, suffered selection of safety shoes in the past but much better now.
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May 2023 by Kwinn Vartenisian
Awesome ...customer service directed me to this location for a pair of boots I've been searching for and this location had them. I called and placed my order over the phone. The boots arrived faster than expected and I couldn't be any happier. Pleasant experience 100% hands down!
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March 2023 by Bruce D.
Rude staff. Tiny store. Clearance section is a pit. I inconvenienced then by walking in and looking at shoes.
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March 2023 by G D.
I bought their 6" BOA work boot 1 1/2 years ago. I was just checking for store hours then I ended up here. I can't believe all the bad reviews. These are the best work boots ever that is 100% because of the BOA. They work great if you got a bad hip. I don't remember the sales person being outstanding or horrible, just a typical shoe purchase.
