-
March 2024 by Amy C
The online appointment needs to be addressed as I was confirmed via email and text but it doesn’t get carried over to the store’s system. However, the manager of the store (Berlin turnpike) took my car in for an oil change even though it was quite busy. His team (specifically Tito) went above and beyond by teaching me how to do an oil change as well. Would love to continue to work with this team again!
-
February 2024 by Preston Maye sr
Management and the team members or very knowledgeable and on point throughout their task
-
February 2024 by kisasa zosho
Carlos was very courteous and fixed the tire on my car.I am very grateful to him.
-
January 2024 by Candido Aviles
Want to get your brakes done professionally? Come here to Monroe on Berlin turnpike.
-
December 2023 by Tony Colon
Great guys to to work with...
-
December 2023 by Asia M
Ray and Raven took care of me and were honest about my car. Ray got me the cheapest deal and I did not have any issues with the service. I have never had a better experience than with them. They made me feel like they wanted to fix my car for more than money.
-
December 2023 by lydia burke
Ray & his team did an amazing job. I went in for brake work and it turned out to be more complicated than initially thought. They worked efficiently, kept me updated on the status of the repairs, showed me the issues and clearly explained what the problems were. I really appreciate the fact that my safety while driving was their top priority and made sure the job was done correctly.
-
December 2023 by Pamelaann Chandler
Amazing owner. Amazing staff. I came in for an oil change and had a wonderful experience. If you're looking for honest professionals-I highly recommend this business. Couldnt be happier with the service I received.
-
December 2023 by Tina Niro
Brought my car in for an oil change and brakes. Immediately felt something was off, I walked out to the car and told my husband they were gonna try and okie doke me, they gave off a weird vibe. 2 hrs later I was told that my car needed full brakes and rotors on all tires and it would cost me over $1400.00. They stated they took my car for a courtesy drive and it was vibrating very bad. After I denied them the work and told them I was coming to pick up my vehicle, they called me back to try to work out a deal stating “corporate was here auditing me and I couldn’t speak freely”. Needless to say I didn’t authorize the work and picked up my car. No vibrations, at all- not when I dropped it off and not when I picked it up. But they did leave my battery loose after their “inspection”. $135 for an oil change. Thanks for nothing, we will not be coming back. Avoid this place at all costs. Def scammers here.
-
December 2023 by Ben Beck
Do not use..made a. Appointment for Nov. 5th at 230..went there and even though the sign said open and listed today's hours no one was there and no one answered any of the phone numbers..not even a courtesy call saying hey our tech is sick can you reschedule or anything like that!
-
December 2023 by Cynthia Boratko
Customer service was spectacular. I had a brake failure close by and called this shop for an emergency repair. I got in mid-afternoon and by the end of the day left with the repairs done. So let me explain that I had some warning signs that my brakes were failing but the complete failure happened suddenly and catastrophically and there was a lot of damage. Ray showed me the damage and explained in detail what had happened. He also spent considerable time and effort explaining it to my husband over the phone. What should have been a terrible day turned out to be a great day that during which I was reminded what a blessing it is to receive help from a kind and generous person who is also an excellent mechanic. I live 45 minutes away from this shop but will return here for future service instead of going to someplace closer to home. Thanks very much Ray.
-
December 2023 by Christina Bryant
I came in for an oil change and during inspection, Raven saw I needed a gasket and my oil pan replaced. He noticed a couple other things to consider replacing and was very honest about the services my car needed. Would definitely go again.
-
October 2023 by Silvia Lugo
One star is way to much for this place. They charged me around 1,700 dollars for a noise and pulling sensation my car had. The next two days had to bring back my car to them because the noise and pulling sensation was still there. They told me that probably the motor mounts they installed were defective and that probably my car had transmission damage. Seriously? Really? Why they didn’t tell me straight up so I could have decided not to waste time and money getting it fixed. They just wanted my money!! I told the manager that I wanted my money back because the issue was not fixed/resolved. They denied my money back. I kept asking for a tel number of the big boss. Finally they gave it to me but with an attitude. I called a lady named Lorraine. I explained everything that happened. She helped me all the way and told me that these people from Monroe at Newington took advantage of me and my money. She helped me all the way that my money was refunded back to me. Thanks to Loraine I was free from this place which managers and staff are not trustworthy!
-
October 2023 by Aren H
Raven and clasford are super quick and helpful I have a ram and Subaru I bring up here
-
August 2023 by First name Last name
Never come here. Not only did it take over 4 hours for a routine brake job, but they charged us $1,200 for it. Brake jobs are always way too expensive for no reason whatsoever and usually I’d do them myself but we had no time. We dropped the car off early, only to find out the mechanic was late by an hour. He then spends over three hours doing rear brakes. (disk, easy) It is now noon, and I have work soon. The employee then yells at the other employees and calls them all morons in front of the customers inside. My car then gets “done” and gets taken for a test drive. It comes back and gets put on the lift because they messed the rear brakes up. Finally it gets finished. I leave the parking lot and hear tons of noise. By then I have to take my husbands car to work and he takes the car to work on it. After inspecting the car, none of the pads had any grease on them, they were jammed into the caliper so they were gonna get stuck to the rotor, and the heat shield on all four tires was rubbing on the rotor. Not only did they charge me more than double the price of what it should cost, they did a subpar job.At the same time, another woman was charged 500$ for one tire, and another woman was charged over $150 for an oil change. Absolutely insane. Never coming back.
