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February 2024 by M.V. M.
I purchased 3 pair of excellent shoes from Footprints yesterday. The entire experience was wonderful, thanks to the very professional and knowledgeable sales assistant, Dorothy. She went above and beyond to help me find just the right shoes that would fit me properly. She understood that I wanted to get very comfortable (but good looking) shoes at a reasonable price, so she found me several on sale. She did this despite the fact that my feet are hard-to-fit due to a very high instep and other irregularities. Miss Dorothy is also a KIND person who really sees the human in front of her, and she responds with grace and good humor--no matter how fussy my demands are. In truth, I have not seen her in 2 years but she remembered me! Don't buy online-- go to Footprints. You will not regret it.
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January 2024 by Eric G.
Worst experience I have ever had buying shoes. If you go to this store, do not have a lady Dorothy take care of you. She has the worst attitude I have ever seen. It took everything I had not to tell her off.
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September 2023 by K Lap
So, after discovering the store I had purchased my last two pairs of shoes has closed down and having stopped at half a dozen stores yesterday and finding nothing but poorly fitting shoes, I finally ended up here. This is because my mother-in-law suggested it... she is awesome!Anyway, I walked inside and was quickly greeted by Mark who was able to make some corny jokes, measure both my feet. In no time he asked me what I needed & it was determined I was interested in buying two shoes as well as my use and style. He brought out a couple of options (color and style variations) that fit me very well...We went over the price and realizing it was right in line with what I paid at my old shoe store, I agreed to buy them and was out of there in no time very happy with my purchase and with the fact that I have a new shoe store.Worth mentioning here is the fact that these are top shelf shoes and not some pleather garbage that fits poorly and are uncomfortable. These shoes are comfortable right out of the box. If you are having a problem finding shoes in your size, I recommend checking out this place.As they say, If the shoe fits, it's from Footprints...Mark is the real deal, a true shoe salesman that knows his stuff and gave me the service I expected.This was an awesome experience.
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August 2023 by Arthur K.
It absolutely could have been a lot better! Salesperson was very abrasive,condecending and almost argumentative with my concerns1 And t otop it off he didnt even have the courtesy to thank me for my purchase. needless to say we wont be back. Wasn't worth the 40 minute drive
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August 2023 by Thomas Alagna
My Wife was looking for a new pair of walking shoes for a trip to Maine. Footprints had plenty shoes to try on. The salesman Jason was very helpful. He found a great pair of Brooks leather walking shoes for her. He made sure they fit her properly. She's very happy with her purchase. Would recommend this place for shoes jewelry etc.
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July 2023 by T H
I traveled to this place because im told it has a huge selection of different brands of shoes. My foot is wide and I need stable shoes. It's not an easy combination to have. Came in and started looking right away. A woman asked if i needed help. I said yes. A gentleman came over and was my shoe helper the entire time. He got the shoes I wanted, and you sat down, and they put the shoe on for you. For someone who has a difficult time putting on shoes, it was so nice to have the help. Great experience. He was their the whole time for me to find the right shoe for me. Then my boyfriend decided he wanted a pair too, the same thing he got his own helper. Love that. ❤️ Finally, we found the right shoes. The two men and the woman made sure we had a great experience and said goodbye. Ya, that doesn't happen anywhere, lol. Especially at a shoe store. Usually cannot find someone to help you. I'd definitely recommend this place and come back again. The shoes are pricey, but you honestly pay for what you get. I got a blk, wide, sturdy pair. It's not the prettiest, but at this point, I don't care. It's all about comfort.
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July 2023 by Bruce Backofen
They didn't have what I was looking for today which explains the rating. However, my past experiences have all been excellent. One of the few real shoe stores that still exist. Definitely worth checking out especially if you have trouble finding footwear that fits well in mainstream stores.
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May 2023 by E
I’ve purchased Eliz B sandals, Clark’s, Birks, Brooks, etc on previous visits. Stopped in today 5/24/23 after work around 12p to see what was available in Taos/Birkenstock’s for the summer .. Also, what was available for plantar fasciitis sufferers like myselfNot one employee asked if I needed help. Your heavyset employee with dark longer hair pulled back, wearing a green top looked me up/down and walked away. Typically I have to escape salesman - Not today. I guess a hardworking individual has to spend their money elsewhereI know from being in customer service-type work for over two decades “word of mouth” is everything & nothing positive to shareSigned,A lost customer
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May 2023 by Debbie Thiede
Do not go here. I have size 11 extra wide, and I have been shopping with foot prints for 25 years. For the past at least 15 years, I can only get like one pair of shoes and I’m not that happy with it, but they fit me. Each time I see the sales person doesn’t want to have to go the extra mile to find an extra wide. I went today and it was a very bad experience where she just said claim we don’t have any. Can I ask why they clean they have the bigger sizes for people? This is false advertising and they still charge huge prices. I have been a customer for 30 years but no more. I am not wasting my time when I can search on the Internet and get some other shoes for an 11 extra ride. These people at foot prints do not care, nor do they go by what they say about having large sizes. They are a scam. No one should go here anymore.
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May 2023 by Linda Parsons
Steven Caplan helped me with my two pairs of Brooks sneakers. He was kind, patient, knowledgeable and attentive.Thank you for your help!
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April 2023 by Salvatore C.
I've shopped here for years and always had a great experience.....until today. We walked in intended to buy three or four pairs including sneakers, sandals and fit flops . The store was empty, and there were two employees standing inside the door talking to each other. Neither made any move to acknowledge our presence, so I went over and made a little joke about how they looked important and could they help us? The gentleman mumbled something under his breath about "not in my home". I asked a second time if he could show us a specific shoe. He pointed over there someplace. After hunting for five minutes we finally found a small display and picked up a shoe. I waved it in his direction and he came over. After several normal questions about color, size etc, he went out back and came back two pairs, wrong size, wrong color. No attempt to suggest something comparable etc. that was it, take it or leave it. He had the personality of cold oatmeal, and was as helpful as a rubber crutch. So we left quietly never to return. Don't waste your time or gasoline. Shop elsewhere.
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February 2023 by Christine Gerdin
I had a great experience with Miriam today, she helped me find the perfect pair of sneakers for my right problem foot LOL. I had metatarsal fractures, and suffer from Plantar Fasciitis and Tailor's Bunion on my right foot now. This is the place to go if you have any foot problems! Yes, you pay more for a high quality shoe, BUT so worth it! I can walk comfortably now, no pain at all, and I'm so happy!
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February 2023 by Curt Danforth
Our son wears AFOs and needed new shoes for his new braces. Bruce was excellent in helping our IDD son. He was patient and understanding of our needs. Very accommodating. The New Balance sneakers we got were 6E, not sure we would find those anywhere else in the area.
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February 2023 by Zach Smith
You can really feel the difference in quality and comfort with the brands they carry. Not the largest selection for men's (that would be my only critique), but if you know what colors you like, there are good finds/sales. I want to give recognition to David, as he was extremely helpful with recommendations and styling. Overall a great shopping experience & something for everyone.
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January 2023 by Eugene Flannigan
I went to two different stores looking for a pair of shoes with no luck at either store. I'm with my friend who suggested Footprints Shoes and Accessories. I've never heard of this store before. We walk in and find 2 different types of shoes that I liked. I asked the store associate for these 2 pairs in my size. He walks out with one pair in my size and he helps me put it on, and ties them up. "Bingo" they fit very well. What a great experience in such a short amount of time. I'll be going back and recommend given them a shot.
