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February 2024 by Janet Long
Karen was very helpful in solving our problem in a timelymanner. She was a pleasure to work with.
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February 2024 by Gail Walker
I highly recommend Ken at your Newington location.He spent the time needed for us to make our selection for our new bathroom vanity with a granite top. Most importantly he worked diligently to make sure we had the installation completed before my upcoming surgery date. We will be forever grateful.... He is a true asset to your company! Thank you again Ken!
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February 2024 by Carlos Mejias
Express kitchen, have the best sale and costumer service department, very easy to do business with them. They deliver the cabinets on time and the quality of cabinets is great. Thank you for helping out to build are dream kitchen.
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February 2024 by Dennis Gibson
Wow, I emailed inquiring about an old cabinet part. Instead of an email reply, I got a phone call from Deborah explaining my options. Really didn't expect that level of customer service.
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November 2023 by Keithan Fam Chan
Second experience. Wow modifying/fixing an order for our new kitchen. Everything went smooth. Customer service was so easy to work with.
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November 2023 by Ryan Terrenzi
Smooth installation and very good customer service. Fair pricing and knowledgeable staff.
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September 2023 by Richard Labbe
Five star experience!I did my homework and went to the big kitchen display stores. I chose kitchen Express because of the cabinet quality and customer reviews.I was also fortunate enough to work with Annette who was my project manager. She was able to work with me to design my perfect kitchen. She immediately put me at ease and answered all my concerns. The professional installation of the cabinets and countertop was flawless.
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September 2023 by Kevin Carducci
Great experiences with Express Kitchens. The whole team is great to work with. I have done 12 kitchens with Annette and they have always came out great!
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September 2023 by Lori P.
I found Annette in Newington very difficult to work with.Once she had designed the kitchen Annette wouldn't provide me with the rendering. I wanted to show my family what I was getting. Once I told her I wouldn't be buying from Express Kitchen she emailed me the renderings. Previous to that Annette told me Express Kitchens didn't provide the customer with the renderings. So I wasted $70 having my kitchen measured. My advice is go to Lowes and gave Nick design your kitchen. I am much happier with Lowe.
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June 2023 by Michael Illescas
I would not recommend Express Kitchens. After they installed the countertops, they left the area underneath the countertop unfinished. I requested that they apply a small piece of trim to cover this unfinished segment but my customer service representative said it was my responsibility to have that done. I’m having my painter complete this task at an additional cost of $150. Likewise, I had a problem with the plumber they sent to reconnect my dishwasher. The plumber installed the dishwasher crooked. When I called Express Kitchens, they said that it wasn’t their fault because the plumber shouldn’t have reconnected it in the first place. This makes absolutely no sense. I ended up having to call someone else to fix it at a cost of $150. I spent thousands to have my kitchen redone. I expect better.Do not use Express Kitchens. I certainly will tell friends and family to avoid them.
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May 2023 by Lauren Fuller
I had such a great experience. After the measurements they didn't just give a design and leave it at that. I'm glad they scheduled a meeting to see the design. This being the first time I've ever done a kitchen remodel I appreciated Deb Wolak's ability to answer my questions, redesign things more to my liking and fit it into a reasonable budget. The collaboration is exactly what I was looking for and she was always available to return my calls even if it was for just a quick question. Thank you.
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May 2023 by Neil Santo
easy to deal with and they went far and beyond to expedite me the counter so my daughter could have a party on the boat so glad they were willing to work with us I recommend them to anyone having a kitchen remodel.
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January 2023 by Bharat Patel
I had an overall great experience with Express Kitchen! The staff was very welcoming and helpful in the entire design process for my kitchen renovation!
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November 2022 by Kathleen Decker
Very happy with service we received from Express Kitchens from initial consultation with Annette to cabinet removal and installation. We were kept informed during the entire process by Karen. Cabinets installers were efficient and thorough, they did an outstanding job. Hope the countertop installation goes as smoothly.
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October 2022 by T Nguyen
UPDATE: Karen from Express kitchens was able to resolve all issues and I am very happy with my new kitchen!DO NOT BUY FROM HERE! Save yourself a headache and spend a little more money so that you know that you will receive professional customer service. I recently bought cabinets and countertops from there to be delivered on October 7th. When I went to pay for them I never received the folder of install information that was supposed to be given to me, I just assumed I would receive all the information via email but I didn’t receive anything. On the 7th when everything was delivered, I realized that they had sent us the wrong color countertop (I specifically took a picture of the countertop that I wanted the day I chose It to make sure I remembered which one I had picked). When I called the sales rep who sold us the kitchen, he told us that there was nothing that we could do until Monday when the customer service office was open but that if we wanted the correct color we would have to wait two weeks for the new countertops to get in. This was a problem because I scheduled the contractors to install my kitchen to come out on October 8 and finish everything in a 3 day time frame. I I told the sales rep that I would be willing to keep the incorrect countertop in order to expedite the process and make sure that my install would still meet the timeframe in which I paid for the contractors to be there as long as I was properly compensated for the inconvenience to which he said he couldn’t give me a dollar amount but that I would be compensated. When my contractors went to install the countertop, they discovered that It was 3 inches too big so It would need to be cut down and capped. When I called the sales rep, he told me there was nothing that could be done until the customer service office opened on Monday and that they would be able to come pick up the countertop and fix It that day. This put a delay on the work and now depending on when the countertop can be fixed, I’m not sure my contractors will even be available to finish the work they were contracted to do. When customer service finally reached out to me on October 10, Pete Adoretti spoke over me the entire time and told me they do not offer compensation but that they “only fix the problem”. He told me that if their installers were to have done the job, they would’ve simply cut the countertop and capped It and questioned if my contractors were capable of doing so. Bringing up that their installers would’ve just cut the countertops and capped It as if It is my contractors responsibility to fix their mistakes is the most ridiculous thing I have ever encountered, I have never spoken to a more unprofessional customer service rep. Express Kitchens has made many mistakes during this whole process and is not doing anything to try to rectify the situation. They don’t even seem to be remorseful or understandIng of the situation instead they are dismissive and rude. Honestly, save yourself the stress and headache and go elsewhere to buy your kitchen because if they make a mistake, which they most likely will, they will do absolutely nothing to fix It for you.
