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March 2024 by Juan E.
If every CVS pharmacy would operate like the Newington location, they would be highly regarded. This is the few CVS store and pharmacy that I have ever been in that the staff was courteous, friendly, competent and efficient. You never wait for hours or even days like some CVS's for a prescription. CVS needs to use this as a model store and train all their employees here! Orders filled on time and they really work to get you the best value. Informative team will always go the extra mile to help you.
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January 2024 by Lizmarie Rivera
The staff is very friendly, professional and attentive.Thanks
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January 2024 by Tel
Generally good experiences and nice people. Sometimes difficult to wait for a pharmacist consult on a new med or conflict and long lines at times but I think they're doing their best and nobody's ever been rude to me.
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January 2024 by M P.
Extremely rude staff, including managers. Unprofessional behavior at every level. Pharmacy personnel don't understand insurance policies and will not attempt to help or educate themselves. If you have any questions or issues be prepared to be told to figure it out yourself. Would give zero stars if that was an option.
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December 2023 by Dasha P.
The front desk was not helpful in receiving a UPS box that was already prepaid. Waste of time.
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December 2023 by Sonia Chavez
DAN the pharmacist was very unprofessional and rude on the phone and proceed to hang up on my face before hearing me out. Working in the medical field I understand the high volume of customers this time of year But NO REASON to behave and SPEAK to anyone in that tone and voice. I am not child nor stupid and all we were trying to help our patient out to make sure they got what they needed. I believe he had a bad day or something. If so you're in the wrong field if you can not BE PATIENCE! DAN DO BETTER!!!
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December 2023 by Carlo Barrios
Poor customer service. They are always tired and not filling rx on time. Cvs corporate needs to take a look this.
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November 2023 by Leona Konieczny
Very rude pharmacy technicians. I called & made an appointment for 2 vaccinations. One tech told me I could only have one. Another tech said “don’t they know we don’t take walk-ins”. Pharmacist who gave the injections charted both in the same deltoid. This was incorrect as I received one in each arm.
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November 2023 by Katie Langley
Always a long wait, always out of medications, very slow to get prescriptions to customers. Audible complaints about company policies and work conditions. They seem understaffed and poorly trained.
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March 2023 by D X
The whole pharmacy is open, but the drugstore, i.e. the actual purpose for the pharmacy’s existence, is closed most of the time
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November 2022 by Katina Goodson
If you don't have to go here I recommend you don't. Renewing a prescription here is always a task. I can never get anyone on the phone. One time I was on hold and decided to drive to cvs while still being on hold the entire time, walked into the store, and saw them just completely ignoring my call, the phone just ringing. When I went up to the desk and they asked how they could help me, I told them I was the one calling and she said they weren't picking it up because the phone wasn't working.Recently, my daughter couldn't get her medication because they said it was due to a computer error. It has now been three days without her having her medication.
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September 2022 by Dogmom06
It is not perfect, but I switched to this location from the one in Wethersfield and it is a night and day difference, especially if you have certain medications that need certain authorizations, approvals, etc. I have only used the drive through and the wait is not long, if there is an issue it is promptly taken care of, and pharmacists have gone above and beyond when a couple doctors didn’t understand certain approval processes with insurance companies and Newington helped guide them. They are not perfect, but one of my doctors even said he’s hardly had to call about issues whereas the other location every month there was a problem due to pharmacists incorrectly inputting information, etc. Pharmacists have always been pleasant at the newington location as well. I am glad to have made the switch and wish I had years ago.
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June 2022 by Pat Machowski
Go to pharmacy, the drive-thru is mostly pain-free with little wait time, if you've got the app, notifications are helpful to keep you informed when your scripts are filled/refilled.
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June 2022 by Brian Hall
Pharmacist gave me wrong info on probotics.plus no help on cashier in front or back
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June 2022 by Jason P.
I recently had a good experience with this CVS. This is not our regular pharmacy, but due to certain shortages, we were having difficulty filling a prescription. I called numerous places and this CVS was the first that had it. My phone hold time was shorter than at other places. After I asked the provider to send the prescription, I waited a bit and then drove to CVS. There was a short line, but they were well staffed and managed the line well. The prescription was not ready yet, which was not surprising to me in light of when the provider sent the prescription. They acknowledged that they had received it and offered to expedite it if I wanted to wait. They said it would be 15 minutes. In less than 15 minutes, they called my name and I had my prescription. While I waited, I bought Father's Day cards and some other essentials. This was the best recent experience I've had at a pharmacy. Five Stars