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February 2024 by Amy B
Lisa was very helpful ordering our couch. We are looking forward to it being delivered.
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February 2024 by Jane Molon
I visited the Bassett store in Newington CT and was delighted to see my former designer from 2020 still there ! Lisa Ruglio greeted me and helped me choose what I was looking for. Lisa is professional and knowledgeable with her design tips and was so attentive to my style. She guided me through several options and choices in such a calm manner. There was no sales pressure whatsoever. Can’t wait for my new furniture and decor to arrive. Thank you Lisa ! I’ll be back !
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October 2023 by Pam T
We met with Lisa in Newington on several occasions during our renovation process. At each visit, she was knowledgeable and patient with us. We took advantage of her courtesy visit to our home (with many samples). This gave us great comfort having her understand and feel our space. She listened to our needs and had wonderful suggestions.Upon delivery, we had a couple of minor concerns on the leather chairs. At Lisa’s urging, we contacted customer service and had a prompt and professional response. In the end we have a beautiful looking and functioning living room! We have been thoroughly enjoying our furniture for 2 months now. Highly recommend Bassett and Lisa R!
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May 2023 by Kathy Morgan
I am very pleased with my new family room furniture and layout! Not only did we want to get new furniture, but after almost 20 years of the same set up in the room we wanted to change it up. Rachel Gunn was extremely helpful and patient reviewing all of the possibilities with us. Once we settled on a layout, she spent numerous hours with us picking out the right pieces and fabrics to meet our style and lifestyle. We are thrilled with the outcome and are really enjoying our “new room”!
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May 2023 by cj bernabucci
Keith was so very helpful in showing me the sofa which would fit perfectly in my living room. He is very knowledgeable and explained all of my options.
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February 2023 by Jackie Nowell
I would just like to say that we were overwhelmingly pleased with Lisa Ruglio in the remake/redesign of our living room! She not only made material/furniture suggestions but she totally reconfigured the room and it is like a new space. Everyone that has visited since the makeover is shocked as to how large and open the space now feels. She was tuned in to our likes/colors/preferences and applied all accordingly. She is patient, talented and well versed in her field. We plan on using her in future room re-designs and would highly recommend her again!!
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February 2023 by Carol Smith
We redecorated our living room recently and worked with Lisa Ruglio. We had no idea of what we wanted, colors, styles or layouts. Lisa sent us numerous layouts and made a few visits to our house, all free of charge. Once we settled on a layout, Lisa skillfully guided us through choosing the appropriate pieces of furniture and upholstery. She was patient throughout the process, consistently offering additional ideas and samples. I would highly recommend Bassett Furniture, and especially Lisa Ruglio. High quality furniture, exemplary client service and satisfaction and courteous, knowledgeable decorators combine for the satisfying experience, that is available at Basset.
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January 2023 by Lisa Warzecha
I’m very happy with my “new” dining room! Lisa Ruglio was exceptionally helpful with my redesign project from helping me choose colors, styles, designs, etc. Her in home consultation was instrumental because she truly got a sense for my own personal style and took the adjoining rooms into consideration when helping me to design my room. Lisa has a really easy going style and isn’t pushy or “salesy.” She’s really friendly and has a great eye for decorating. I recommend her so highly that my Dad is now working with Lisa to freshen up his living room! Thanks, Lisa!
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September 2022 by James J.
Lisa was a great person to work with at Bassett , she recommended the Beckham line for our family. This set is great for families over 6ft tall .
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August 2022 by R B
Thrilled with my experience at Bassett. High quality product, great communication, and support through the entire process. Ashley and Audrey both made our recent experience one we will forever be thankful for. I’ll eagerly recommend them to all my friends and family.
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February 2022 by Donna Tracey
I just purchased my fourth living room furniture set from Bassett, so I am obviously a big fan of this store. I had their design consultant Rachel come to my house to see the space and give me suggestions on layout and fabrics. She was lovely - patient, knowledgeable, and very helpful. She listened to my requests and gave me some carefully selected choices, instead of overwhelming me with too many options. I am very pleased with my new couch and loveseat, and highly recommend both Bassett and Rachel!
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February 2022 by Tracy Bonito
Lisa R was absolutely wonderful to work with she listened to my concerns for storage and the need to love my bedroom since I have been wanting a new bedroom for many many years and all I can say is she NAILED IT...I love walking into my bedroom and seeing how stunning it is she was great with helping me choose fabrics for my custom upholstery and the space is complete...I love my bedroom Lisa Thank you soooo much. Everyone who walks into Bassett should work with you.
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December 2021 by Cindi DeLaurentis
Lisa R. was excellent to work with! She came to our home to see the space and helped us with the design. She showed us several options and was not a “high-pressure” salesperson. We are thrilled with our new living room and highly recommend Lisa!
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September 2021 by Debbie Giannitti
We had an absolutely wonderful experience. Lisa R (designer) and Audrey (manager) were great to work with. Extremely helpful every part of the way. They helped us with designing our entire living room. We are so happy with our furniture, and would highly recommend others to go to Newington, CT Bassett store. Top notch furniture and service! Thank you!!!
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August 2021 by Tony & Lucy Dinino
Hello purchased a big sectional also got the 5 year warranty I now have a rip on top of sofa it's where the sea e is its coming apart and it's about over y years old .Reached out to the store where I purchased and they said they can't help me .Seriously I spent close to y thousand dollars now the sea is coming apart and now no one can help me.I. goin g to get a hold of the ceo.Just not right nor professional I. Any way ! It just needs a few stitches