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March 2024 by Dana O'Sullivan
From the moment I walked in the door, Cyd and her team offered an amazing customer experience. She was so professional, patient and kind! She made my experience easy. Her manager was wonderful at accommodating a free delivery! I appreciate them all so much and will be back !
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March 2024 by houssena houandje
Sai very good customer service very patient with customer
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March 2024 by Jill Marsh
Sia Z was very helpful and we were very happy with our experience
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March 2024 by Lisa Maiorino
I would never recommend this store to anyone terrible customer service. They do not know how to satisfy customers or manage this company. We will be taking further action to go above your individually owned company, so this does not happen in the future to other customers terrible quality furniture would never recommend Ashley furniture to anyone. It’s nothing but garbage. A brand new piece of furniture should not have a technician coming out more than once. Absolutely ridiculous. If you want to back your company, you would satisfy the customer and you do not nothing I tried calling the store. Several times manager does not answer the phone they say there’s a 72 hour exchange policy, which is ridiculous a brand new bed was purchased was not put together properly several times it’s very flimsy. A huge inconvenience also damaged a $4000 mattress and scratched my daughters hardwood floors The company will pay the price one way or another When an attorney is involved ! furniture from your store is nothing but garbage warning to everyone, please do not buy furniture from the store
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March 2024 by Bianca Maiorino
On 9/1/23, I purchased the king size Hyanna bedroom set from the Newington CT Ashley home furniture store. I spent a total of 999.99 on the platform storage bed with drawers. The order finally came in on 10/28/23. I was informed that I paid for delivery and installation. The 2 individuals who installed my bed initially, did so incorrectly. Ashley uses a privately owned random company for their deliveries. They “forgot” to install the center beam to support all of the terrible quality slats laying horizontally. I was told this bed did not require a box spring, so our mattress was placed directly on top of the bed frame. The 2, 1inch by 1inch pegs to support the center of the bed made holes in our mattress and scratched our hard wood floor. My boyfriend(200lbs) and I (145lb) were sleeping in a large dip. I reported this initially on 1/19/24. I was told to lift our mattress off and take photos and videos of the issues. After receiving the photos, they sent a technician out and this man was not able to repair our bed at the time of this first initial visit. He did not bring any new materials with him. We booked an additional visit. This time, the technician brought new slats with them. They removed the old slats and the technician who came out said “The installers must have been crazy to leave the bed this way”. He installed new slats, left the old ones for us to discard on our own and installed a very thin two pieces of “wood” as a center support beam. We accepted this, thinking okay- now the bed is installed how it was supposed to be. Now it is March and yet again with just a small movement in bed of tossing and turning over, we hear a loud drop and it sounds as though the bed will collapse. I spoke with Bob Ahearn many times, the VP of the store and he has failed to offer me any solution except to keep having technicians out to complete the exact same procedure. Now we have slept on an unsafe, unsupportive, terribly made bed for 5 months. I have requested an alternative option be provided to us such as a metal bed frame or to return the bed and be reimbursed but this has been refused over and over. This experience has been exhausting and extremely unprofessional. Be aware of the risk you take when you make a large purchase from this store.
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March 2024 by Monique Blake
The Newington location was amazing. Angel and his team went above and beyond with their customer service… Such a pleasure doing business with Ashley.
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March 2024 by Phil
I went to this store location and was pleasantly surprised by how nice the facility was. Staff was very friendly and attentive to my needs. I was assisted by a gentleman named Angel, who was able to find the right coffee table to match my living room on the first try! Thankful I stopped by this location. Great team! Thanks, Angel!
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March 2024 by Brian
Angel & Adriana very helpful!! Helped us get the dining room set we wanted and got us a great deal! Great customer service
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March 2024 by Allison Sanders
Angel was fantastic and was very easy to work with. We felt informed of our choices for mattresses and feel comfortable with our decision. We can’t wait to try out our new mattress and give all the thanks to Angel!! We look forward to working with him in the future!! Thanks Angel!
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March 2024 by D C
Angel & James were great, informative and helpful with purchase. Nice selection at Ashley.
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March 2024 by Theresa Ortega
Great experience with Angel. Very knowledgable. Appreciated the customer service.
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March 2024 by Kristen Piscioneri
Cyd was amazing! So helpful. She did not pressure us all and answered all our questions. Beautiful furniture and store.
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March 2024 by Giselle H. Negron
Angel was professional and very helpful. He made sure we got a great deal and exactly what we were looking for. Best furniture shopping experience I’ve ever had
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March 2024 by ashley
Great customer service. Angel and Adriana were very helpful & super kind. Also noted that they were super professional and they took precautions to make our purchase successful and easy.
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March 2024 by Khalid Ramos
angel was pleasant and tentative, overall a great experience and was able to buy an affordable couch for our place!
