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January 2024 by Maureen vanmoffaert
Mike was great. I got a new phone and carrier. He made sure I was set up and I had a lot of questions. Took his time and didn’t rush
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January 2024 by HeroNyC1
EFFECTIVE! The status quo
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December 2023 by Jeff Mottola
Giving a shout out to Ricky in the New Milford Verizon location. We came in today with lots of challenges from setting up a business account to transferring multiple numbers from different accounts and changing providers. Everything we had to do was outside the norm.Ricky worked patiently and efficiently to ensure everything we were looking to have done was done correctly and at a minimum cost. It took some time, but he stuck with it and explained everything along the way.Throwing another shout out to Ovi who was managing the store during our visit. He was friendly, made helpful suggestions and was supportive to Ricky (and our situation) while making sure the rest of his staff also had his support. A true leader.Because of our complicated set up, I've never gone into a cell phone store without it turning into a nightmare. Today I left extremely impressed.Thank you, Ricky and Ovi!
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December 2023 by Jeff M.
Giving a shout out to Ricky in the New Milford Verizon location. We came in today with lots of challenges from setting up a business account to transferring multiple numbers from different accounts and changing providers. Everything we had to do was outside the norm. Ricky worked patiently and efficiently to ensure everything we were looking to have done was done correctly and at a minimum cost. It took some time, but he stuck with it and explained everything along the way. Throwing another shout out to Ovi who was managing the store during our visit. He was friendly, made helpful suggestions and was supportive to Ricky (and our situation) while making sure the rest of his staff also had his support. A true leader. Because of our complicated set up, I've never gone into a cell phone store without it turning into a nightmare. Today I left extremely impressed. Thank you, Ricky and Ovi!
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October 2023 by fortheearth
I was very impressed with the help I received at this store. Mike helped me with my phone and took the time to address the problem with kindness and intelligence. What a wonderful experience!
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September 2023 by J C
Was helped big time after my son dropped his phone in the toilet. He hooked me up with an upgrade and got my bill lowered. Go see Ricky ?
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September 2023 by Matthew Giannone
This place is terrible. Eric is young and unprofessional, he refused to put a screen cover on my phone after I paid 50$ over 3 x’s because they couldn’t put them on right. Now I go back today because my screen protecter is guaranteed for life. Now this manager Dylan Geossinger-Tuttle another under 25 yr old manager that doesn’t know how to talk to people tells me they won’t replace it. Did I mention I have a brand new phone and I just bought a brand new 850$ I watch. Witch they also put a screen protecter on and my screen cracked in half in the first month of owning it. So I upgraded to the better watch and had another place put the cover on. Very unprofessional these to clowns. Kids have no respect, I just paid another 50$ for a new screen protector & they now are up to 200$ in screen protectors I spent that keep peeling off. How is this my fault. ?? I think I will call corporate
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September 2023 by KATHY KOCH
One of the best experiences I ever had with a mobile phone companyRay the sales person was very knowledgeablePatient and really showed care and concern in making sure I was a happy customerI would highly recommend Ray and the location for mobile phone help or sales
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September 2023 by Jorge Molina
Marcus, was only the best. He’s patience was incredible and he took care of all our needs.
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August 2023 by Carol Franken
Mike is really smart and he knows how to solve a problem. He is also very patient and I would definitely come here again if I had a problem with my phone.
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July 2023 by First on Racing day
Not only worst experience. But terrible service. In January. I switched from at&t (big mistake) and went with Verizon because of the signing and trade in deals. (Total lie) my bill is much larger then what it would of been solo at at&t and the coverage is embarrassing. The commercials for Verizon is 100% false advertising. I don't even get service on main st New milford. And in very basic locations. My phone service also doesn't work well at my house either. And at&t was full service at my house. Wifi calling drops calls constantly, although I think it's more outdated router on my fault. But in the whole round experience. I rate it -5 stars. The clerk I went with got fired the day after i purchased. With stuff still needed to be done with the phone. And was very uncomfortable experience coming back to that. She sold me a hand picked plan. And I was even told I was supposed to get money off with a trade in. And didn't where I basically gave this place my phone that I bought off Amazon, that WAS AN UNLOCKED PHONE. for nothing, which was a broken Zflip3 with the screen folding issue from the screen folding. (Class action pending) . I will be canceling when my contract is up. And I expect compensation for the terrible service. And what should be crime salesmanship
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July 2023 by Jennifer Rosenwald
Ricky Peteira was outstanding! He knew evvvvvverything, going way above and beyond to help my father troubleshoot a number of issues. His knowledge was wide and deep...and his patience, understanding, and friendliness were a big bonus.
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July 2023 by Angela Janonis
Dylan was extremely helpful and solved my phone issues professionally. Highly recommend. Thank you.
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May 2023 by Sean M.
I needed a new phone - Eric was very helpful- had all my info transferred and walked out with a new case and phone in about an hour - painless process from start to finish.
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May 2023 by James Classey
Awesome sales associate. Got us in and out fast and super helpful