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March 2024 by Kevin Kargle
TY for the education, the quick service!Kivon was awesome ??
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March 2024 by Randy Lahey
Tyler was my communicating tech. Him and his team were super fast. Tyler was super friendly, honest, and knowledgeable. Was in and out in less than 20 minutes. Will definitely be back.
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January 2024 by rolando lopeee
Nice staff. Good experience.
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January 2024 by Bill Dudas
Excellent service, staff, and management!
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December 2023 by Peter Fulton
Good work, but anyone who comes here without knowledge about cars and the nuanced things that can happen with them, BE WARY. They have no problem acting like a few yellow spots under your oil cap is a problem that needs addressing when it's in fact harmless. Look out for them trying very convincingly to add services that drive up the price when said services are unnecessary.Important edit: To be clear, the framing of the additional work and charges had nothing at all to do with the make and condition of the vehicle. The worker framed the yellow spots under the oil cap exclusively as the oil burning inside and damaging the engine, something I discovered is not at all true. Regardless of the intent behind this mistake, the response below this review only solidifies my warning. Be very cautious going here.
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November 2023 by Rachelle Brown
The first time here, I usually go to the dealership. But unfortunately, every time I go there, I sit for around 4 hours. So, I decided to try valvoline for an instant service. It was super easy, just pulled in, and everything got started promptly. I dealt with Maya and keno who were both personable and knowledgeable. I got a full synthetic change, air filter replacement, and cabin filter replacement. I would say it took around 30 mins. They also gave me a first responder discount as well, since keno say my fire department plate, which many places don't even tell you they offer it. Maya also printed out my future needs for the car that should be done in the future. I will definitely be back in the future for my next services thank you!!
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October 2023 by Garrett Arnold
Literally made me wait over 20 minutes to finally take me in and say that they are out of full synthetic oil. Tried getting me to going for a blend saying “it won’t affect your car”. Clearly has no idea what he is talking about. Going to a blend at 86k miles when all the car had ever had in it is full synthetic is TERRIBLE for your car. Said the model of my car looked older that’s why he didn’t tell me they were out originally. Incompetent employees, not wasting my time there again.
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October 2023 by Rosa Belton
This is a great way to get an oil change and keep it moving. Not a long wait and service was very good!
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May 2023 by christopher sowle
They were pretty fast extremely professional. Seemed like the place was running like a well oiled machine. Pun intended. And the price was on par for pretty much any other place you would go to. And it's a drive through so you don't even need to get out of your vehicle.
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May 2023 by richard chun
I called to BYO fluids for my X6M, after doing so the Mgr said they could not service my car because it was too expensive
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March 2023 by Jack Titus
Trying to get a simple oil change. Been an hour and still haven’t had my car worked on yet the other line has had new cars come in and worked on before us
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February 2023 by Danielle Marya
I absolutely hate getting my oil changed. It's at the top of my least favorite tasks to do.Today I HAD to get it done; I had put it off long enough. I chose to go to the Valvoline in New Milford because I had passed by it a number of times and always thought it was in a convenient spot because I usually do a lot of other errands in the area.From the moment I drove in everyone was great. The customer service and friendliness of the staff was top notch.Cyrus was especially great. He was very knowledgeable and explained some of the little nuances that I knew were possibilities for the future. He made me not hate getting my oil changed today.I will definitely be making this my new go to place for oil changes.Service: Oil change
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December 2022 by omari j.
Great customer service, brought my Audi there at around 3:30 to get a full oil change, one of the guys who wears glasses(didn't get his name) was very helpful and supportive dude was very chill and professional. Noticed I had only gone 600 miles since my last oil change and just hooked me up with a top off and I went about my day. He could've easily had me spend a hundred dollars but he saw it wasn't necessary. Appreciate that dude hope you guys keep him around as long as you can definitely come here for great and honest service.
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December 2022 by Dave Merton
I went in this afternoon, the guys were friendly, Ricky from Watertown and Kendell. There was a third gentleman, but I wasn't able to get his name. (Sorry third guy!) They mentioned a few extra services that were due, but when I mentioned that I did not have time today, they were very courteous and did not pressure me. I have complete confidence in these guys and I never felt like they were trying to take advantage of me. - It's such a great service to pull in, get serviced, and pull out. So easy, great service, great staff. I had to give them a juicy tip of course. Thanks again Valvoline!Service: Oil change
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December 2022 by Melissa Wenzel
Valvoline in New Milford did an oil change on my husband’s truck. The oil filter was not tightened properly.We noticed an oil leak. He brought it to a reputable repair shop. There was oil splattered under the motor. The filter was so loose you could remove it with you fingers. The oil was so black after 3000 miles. We wonder if they actually did change the oil.Sorry we will never go back.I see so many complaints.We tried calling your main office and gave up after being on hold way too long.Service: Oil change