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January 2024 by NanBob
Our salesperson was so patient going thru all the details of our new plan and phones and getting us all set up. We could not have wanted anything better. Thank you Ameer!
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January 2024 by Kevin Corridan
Great customer service from Brian Lewis at T Mobile New Milford. He handled switching my family plan and setting up new phones with expertise, humor and the patience of job!
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December 2023 by Sherry C.
Great customer service from Brian Lewis at T Mobile New Milford. He switched my family plan and set up new phones with expertise,humor and the patience of job-thanks Brian!
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May 2023 by Jennifer Harris
I went there to purchase something but it was not my time yet to do any purchasing. But they look good and accommodating they stock up with nice goods. I saw people coming and going but I was not ready. Check them out they might help you.
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January 2023 by A P
This is the great T-mobile location. The the staff is very friendly. I recently went in to get the T mobile home internet. I knew of a certain promo for the internet i was adding.Even without my knowledge, they looked into other promos as well which can be added to my service, and i walked out of there with over $100 of savings which i did not even know existed! Who does that? The staff at T-mobile New Milford, that's who.They actually had to work a little bit in efforts of giving me the extra promo. Other places would just say the promo is not working on promos you know of, this is the other way around, getting me deals i did not know existed.Very friendly Professional people. If you have T-mobile needs, this is the place to go!!!
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January 2023 by Ankur Patel
This is the great T-mobile location. The the staff is very friendly. I recently went in to get the T mobile home internet. I knew of a certain promo for the internet i was adding.Even without my knowledge, they looked into other promos as well which can be added to my service, and i walked out of there with over $100 of savings which i did not even know existed! Who does that? The staff at T-mobile New Milford, that's who.They actually had to work a little bit in efforts of giving me the extra promo. Other places would just say the promo is not working on promos you know of, this is the other way around, getting me deals i did not know existed.Very friendly Professional people. If you have T-mobile needs, this is the place to go!!!
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December 2022 by David Hay
Dear ladies and gentlemenI cannot tell you how wonderful you staff and customer support personnel are. They are to the moon. For years I had attempted to figure out how to load Netflix on my phones so we can enjoy the Netflix on Us featureIn prior attempts I always failed and other customer service people were not successfulHowever, Ms Shantee Diaz, a wonderful T-Mobile mobile expert who wins the New Milford store was outstanding. Her professionalism, supportive demeanor, helpfulness and persistance in the face of challenging technical issues saved the day and after years of wanting to receive the Netflix on Us service, was the first one able to mobilize an excellent customer support service from Deonfrea Taylor, who together, after much effort, finally managed to correct mistakes I had made and clear the filed so I am finally able to enjoy the free Netflix feature on our phonesIt was difficult and it took quiet a while, but after an hour of nonstop effort, Shantee was able to lead the effort to a very wonderful and successful conclusionI can tell you that after decades of frustration at Verizon and years of unpleasant and error filled experiences at ATT, all those technical and customer service reps can learn about true professionalism and outstanding customer support from this young ladyInstead of forwarding me to another decision like Verizon and ATT have always done, she stuck to it, accessed the superb T mobile customer support offered by Deondrea Taylor, to successfully finish what has apparently been a very difficult task because 8 messed up trying to do it my self for so longHats off to T Mobile Human Resources for an excellent job in selecting and training two superb customer service professionalsThey are the most important part of your company and as your appreciative customer. I remain grateful to you and to these two wonderful professionalsBestDavid Hay
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July 2022 by NICOLE EDELMANN
Cannot say enough nice things about my experience tonight at the Nee Milford T Mobile. Gricel R. And Jesse P. were kind, professional, and beyond helpful! They stayed late just to make sure we left with our new phones in perfect working order. Thank you so much for going the extra mile to make our switch from Sprint to T Mobile as seamless and easy as possible.
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July 2022 by Laura Badolato
Max A was probably the best advertising for T Mobile. From the moment I walked into the store, his genuine kindness, professionalism, and knowledge never wavered. He made a potentially unpleasant experience of choosing a device and switching all the data over, into an relaxing and pleasant experience.Do not let this person leave the store.
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June 2022 by Dave Merton
I just walked in an hour ago after my screen went dark on my android phone. I was freaking out! One of the reps asked to see my phone, his name is Max, great guy BTW, and he had it fixed in 10 seconds! I had inadvertently lowered my brightness on the phone to almost nothing when I had slid it into my pocket earlier... Then i couldn't see the faint contrast, probably because I wear those lenses that turn purple (krisal??). Max is a life saver!
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December 2021 by Dustin Karmac
This T-Mobile location is a staple for this community. Walking in, you’re greeted immediately, even if it’s to be told a wait time. Patience is a virtue folks, if you want good service, these things take time. What makes the service here incredible is how personable the staff here are, it’s rare to come across support that will ask you how your day is even going, and talk to you like a human being. Ignore the negative reviews folks, this store is a gem and some people will always have something to complain about.I came in during an extremely busy weekend, and my wait was well worthwhile. I don’t write reviews, yet felt compelled to after seeing a few undeserving negative ones. I can’t understand for the life of me why during the holidays anyone would take time out of their day to defame this store.Misery loves company, however, not this happy lifelong customer.Merry Christmas & Happy Holidays
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December 2021 by Lesleyann Roland
I would like to applaud the team members at the New Milford location for their professionalism and ability to multitask.Grisel went above and beyond with a difficult customer while I was attending to my own transaction, constantly answering questions with patience and diplomacy.Ron was absolutely amazing also and walked me through all the deals that would benefit me and my entire family.They are all an asset to my community.
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December 2021 by Peg Peterson
I went to the New Milford T-Mobile store next to Stop & Shop twice to get my phone changed from AT&T to T-Mobile. The first time they told me I had to go to AT&T and get the phone unlocked. What a hassle, but I came back with the code the next day. Then they ran an app called BYOD (bring your own device) and it said that my phone was not compatible and I needed to get a new phone. NOT TRUE! I saw it as a scam and left. I went to the T-Mobile North St. in Danbury and they made they change for me, even getting the code to unlock the phone from AT&T. It's been working fine for 2 weeks now. I would NEVER go back to this New Milford store.
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November 2021 by Andrew Izzo
I have been unhappy with T-Mobile recently during the merger with Sprint. Any time I have visited this store they have been more than helpful. If it’s an issue with my phone or something T-Mobile corporate can’t correct, this store does. I have been helped by Matt many times. My most recent issue was fixed by Max. He wrote down instructions for me step by step. He wanted to make sure I didn’t lose anything when my old phone was transferred to the new phone. This store cares about the customers. If you visit T-Mobile in the Danbury area, go to this store.
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November 2021 by natacha ayala
The staff is very friendly and helpful. Great place to shop for your new phone
