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January 2024 by Anne Sachs
Jeff and the Powerhouse team are wonderful! After a long and mostly fruitless search to find a refrigerator to fit some pretty unusual dimensions, Jeff offered to do some searching for me, unearthed the perfect fit, tracked it down and had it delivered. Not only that, he followed up to give status updates throughout the search process and kept me posted every step of the way. His expertise, kindness, and exceptional customer service are a rare find. If I had more stars to give, I would give them!
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December 2023 by MARK MOORE
Whether you are looking for a replacement appliance, outdoor kitchen or a high end kitchen remodel do yourself a favor and visit Powerhouse. We worked with Jeff on appliance selection and Eddie on a kitchen design remodel and install. The results are remarkable. A beautiful custom high end kitchen with a realistic price. I lost count of the above and beyond efforts by the entire Powerhouse staff to make sure we were 100% satisfied. Thank you Powerhouse!!
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December 2023 by Ivette Ledesma
I was Recommended by my neighbor to Power House Appliances in New Milford. I worked with Jay Buzaid and had the best experience from the very beginning. I ordered a subzero refrigerator, and although I had to wait over eight months for the refrigerator the experience was enjoyable. From the moment I started with him to get the refrigerator delivered to the Contractor Jay, referred to me who was awesome, the guy that did the installation was also great. Excellent experience. There is no other place that I would use to order my appliances excellent service!
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March 2023 by ron saracino
Lets start out by the initial phone call to powerhouse. Mac answered the phone and right of the gate this guy was on point. I originally just wanted info on a true or zub zero so I set a time to go up to the showroom. I had all my other appliances ready to order at another subpar store but they didnt sell the fridges I wanted. I was so impressed with Mac and the pricing I wound up buying the entire kitchen from him. The communication before and after were outstanding. The other store in which I worked with for two weeks knew I needed to get this order in asap to this day 8 weeks later never even called me back. They lost a 70k kitchen. Powerhouse the name says it all. Macs the man.
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February 2023 by Cynthia Turner
Sorry you're caught in this web anything to do with Electrolux I am posting because I have had a Frigidaire Freezer Electrolux parent company broken since 2 weeks before Thanksgiving they jerked me around still waiting for it to be fixed now supposedly I have another two weeks to wait. I don't believe any of these this has been lies from the beginning brand new freezer less than a year old think twice before you buy Electrolux appliances
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October 2022 by Paul D.
Great guys. Superior service. Total experience. Excellent selection and these guys have inventory when no one else does.
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June 2022 by Elizabeth Lipscomb
I never write negative google reviews, however I rely on them tremendously when trying to figure out where to shop and where not to so I'll share on here what I'd have appreciated someone sharing with me. My husband and I are buying a Sub-Zero fridge & Wolf range for a kitchen remodel and we went to Powerhouse Kitchens in New Milford. I'd done my homework and had gotten prices from Ferguson (national) as well as P.C. Richard & Son (Danbury), Atlantic Appliances (Yorktown) and a few others nearby. Powerhouse's prices for Sub Zero & Wolf were hundreds more than anyone else's and on top of that, unlike the others I listed who deliver for free, Powerhouse charges for delivery (which feels like a racket when you're spending $25k.) Not only are they charging for delivery, but their installation fee was significantly higher than others. They tried to tell me that the only way a person could get a Sub-Zero/Wolf installed was through them - but that isn't true. I called Sub-Zero/Wolf and they put me in touch with multiple certified installers (turns out you can find them via your zipcode on the Sub-Zero website.) Powerhouse told me that delivery and installation would be well over $1,000, but when I asked the installers Sub-Zero/Wolf had put me in touch with, it turns out a certified installer charges about $400 - $600 total. All in all - our entire experience felt like we were buying a used car, which is not what you want when you're purchasing some of the highest end appliances available. For what it's worth: I found the gentlemen at P.C. Richard & Son (we're working with someone named Eddie - he's a gent and a straight shooter) were not only more honest and transparent about pricing, but they're giving us free delivery and their install is only $450. Additionally, it was very clear that the guys at P.C. Richard appreciate our business, whereas Powerhouse made us feel as though they couldn't care less about our business, and it was clear we were a real nuisance for doing our homework on pricing. We were telling some friends about the experience, and it turns out our neighbor had a very similar experience. Net net: We will all be avoiding Powerhouse going forward.
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November 2020 by KRISTIN WILKINS
The gentleman I spoke with a powerhouse was more than accommodating however when I was referred to their supplier to order a part the part came wrong… The part number on the box was correct but internally was an entirely different part… And although we did eventually receive the correct part unfortunately customer service was not accommodating in terms of getting the part delivered quicker Due to their error.
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November 2020 by martin meyer
This is where you go when you want personal, professional development of your kitchen.
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October 2020 by John Narciso
Great staff.
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October 2020 by Kenneth Shapiro
They were very helpful and response to online chat which is always a pleasure.Went to buy the BBQ today and they could not have been more helpful going through the options. A pleasant non pressured experience.
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October 2020 by Randy Downes
After dealing with the manufacturer's Customer Support department for over a year, Jay at Powerhouse was able to resolve my problem in just a couple of weeks. ThankYou Jay, just FABULOUS!
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October 2020 by dave shreders
They have everything BBQ, sauces, rubs and accessories. Absolute dream grills and appliances
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September 2020 by Ed S
Powerhouse was a good store with lots of appliances to choose from. Their online website was actually very good. We searched there for a GE Profile Electric cooktop and GE Double Ovens. We found what we were looking for and went to the store with that knowledge. The sales person was good and was able to show us the items online. He seemed pretty informative on the items and didn’t try to push us to buy any other brands. We received the appliances within a week or so. We used installers recommended by the store. They were excellent. However just after we had the appliances installed, we checked the store’s website and found that our double oven was on sale for $600 less than what we paid. We called the store and spoke to a manager there and our sales person as we tried to get the sales price instead of what we paid. We believed that they must have known it was going on sale the next week and should have told us. And if they didn’t know, they still should have given us the item at the sales price. The First person who we think was a manager said there was nothing he can do. Our sales person said he’d talk to the owner and get back to us. He never got back to us. This was very disappointing. Next time we’ll probably go to Lowe’s when we’re due for a dish washer and refrigerator.
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August 2020 by Robert Burkhart
Prompt excellent service at a price. Take away, delivery and installation extra.