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December 2023 by Kayla Ludovicy
I’ve been seeing Dr. Elder since I was a little kid and she’s always been the best! I recommend her to anyone looking for a new eye doctor!
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October 2023 by Paul Grant
I really liked Dr. Elder (she came highly recommended by my viteroretinal surgeon) but after having gone to the practice twice for exams and contacts, I left feeling like I was at a used car lot trying to sort out the best price their products. It's almost like there were two offices in one. The doctor who was professional and respectful and the front staff trained to extract as much as they could from your wallet. Maybe, it's just the way the chain trains its front employees, I don't know. I wish others who go there, well, but I won't be back.
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October 2023 by Jason Garrido
I would NOT recommend this place to anyone!! Worst customer service.
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June 2023 by Cory Lovely
The absolute worst customer service. Don’t waste your time or money here.
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December 2022 by Nathan Perrault
Terrible service! Had an appointment and they called me to say THEY had to cancel 2 hours before my appointment. So I called them back in hopes to reschedule within the next week like a normal place would. Come to find out they can’t get me in for another month! I say save yourself the trouble and find a real place to go to that won’t screw you over!
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December 2022 by Mina Humphrey
Called to see if I could have my eye looked at after an injury and recieved very flat and rude treatment. Person spoke to me as if I had no idea what I was talking about. Will never use this one. Stick with Danbury Rd or any others. People could be a little nicer. Especially with inquiry calls.
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November 2022 by Dan Morton
My glasses were badly bent from a recent fall. The staff took quick action even though busy with others. Completely satisfied. THANKS.
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November 2022 by David Gurski
I have only positive things to say about my experience at MyEyeDr. on Park Lane. Super friendly staff and excellent service. I won't go anywhere else!
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July 2022 by Judith Mueller
DO NOT GO THERE. I went there in April to get fitted for contacts and still do not have contacts that I can read with and it’s almost August. I never write bad reviews, till now. They are incompetent and customer service is horrible, particularly the manager. They ordered the wrong contacts for me, They gave me the same exact trial contacts 3 times. Today I went to pick up trials again and they were the same. I went right back in and was told to try them( because the first 2 times were not enough) then come back on Monday with them in. This will be my 3rd time to see the doctor and my fifth time there. Save yourself the frustration, find another provider.
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May 2022 by Cheyenne C.
I went here for an eye exam back in March and things seemingly went well. Doctor and staff were friendly and helpful. They did not have samples of my current contacts, so they had me try a new brand. The person who assisted me advised we'd order both and then choose which ones to keep once they come in, charging me the cheaper of the options. After a month or so and no contacts I called in and was advised they had been waiting on my decision on the contacts. May have been a misunderstanding as I had thought I was going to choose once both pairs come in. After they clarified needing my response I confirmed the pair I wanted and they advised they'd be delivered to my house in 1-2 weeks. After another 4 weeks and no contacts I call back and ask for a status. They again state they were waiting on my decision and there must have been a misunderstanding when I called last, but that they were putting the order in and it would arrive in 1-2 weeks. Here's to hoping they actually make it here! Staff is nice, but seems to be a lot of miscommunications.
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April 2022 by Norah Farris
Horrible don't go
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March 2022 by Alyssa Johnson
Wish I would have read the reviews before I made the appointment— terrible customer service. They’ll try to squeeze you in for a last minute appointment just to cancel on you when you get there, when they only gave you roughly a 10 minute notice smh.
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November 2021 by kano R
It's been awhile since get service here Doctors are good indeed and area of inside great ?. Now outside is very poor maintenance lots of walls humidity ☢️.
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November 2021 by Rachael McCord
Dr Elder is good as well as the Dr assistant. Rest of the workers are rude.
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May 2021 by Crystal Holmes
Staff are friendly. Clean and tidy