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December 2024 by Brandon G
Thank you Again, Jimmy and the staff did a great job taking care of me and my vehicle quickly! Excellent Experience
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November 2024 by Jomel Desamito
Speaking with Jimmy on the first meeting, I already felt that my car is in good hands. My car's condition post repair was Excellent! I really admire the repair skills and how proud these guys are on their craft! It's like the guys who worked on my car thinks that it's their car they are repairing, every detail closer to the original condition. They even took their time to clean my car. In addition to this, the constant communication/updates and realistic timelines is another level of professionalism that I have experienced from the shop. I'm glad I chose the right shop & got to work with this team. Thank you very much!
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August 2024 by Jon Daubert
brought my x5 here to get the front end repaired. not even 10 months go by and the paint is already chipping right up not to mention they did not put the front fenders on correctly. as the body lines are nowhere near each other. great job guys!
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July 2024 by June R.
They are simply the best! We had a large tree fall on our car during a rainy stormy day. Our telluride’s front windshield was smashed, back windshield was smashed, roof was dented, plastic on the back top roof was smashed and broken, there was glass everywhere in the car. I called Kia Danbury, this led me to be transferred to their auto body shop in New Milford. I spoke to Lance, who was very friendly, said they handle these kind of accidents frequently, and to have Geico tow our car there. Then Rachel helped us with our Geico claim, kept us updated on the progress, made it so easy for us! We got our car back a little over a month, as they had to get the parts to replace the whole top of our car, as it was beyond repair. We picked up the car yesterday and it’s in perfect shape, as if nothing ever happened. You guys made it so stress free the whole process. I really appreciate you Lance and Rachel, and everyone who helped us fix our Telluride! So glad to have our car back! Thank you to the amazing team at Danbury Kia Auto Collision Center!
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June 2024 by Jeanne Nelson
Although I initially was in touch with Danbury Hyundai, the dealership, they kindly referred me to the staff at the dealership's collision center in New Milford to answer my questions. There, Jen and Lance made a stressful situation regarding the paint peeling on my car (just under the wire of my Hyundai warranty) go smoothly with their confident, kind and empathetic approach. Their communications were stellar. My car was ready when promised and the paint job was outstanding. They returned my car in pristine condition, even cleaning the inside which I had not expected. The customer service and workmanship at this facility are the definition of excellence. Note: Rachel and Mary and other staff at the dealership in Danbury were also very kind and helpful.
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April 2024 by Ashley Sawyer
From start to finish, the experience was nothing short of exceptional. I appreciated how seamlessly they coordinated with Geico, making the insurance process stress-free. Not only did they repair my car promptly, but they also exceeded my expectations in terms of the quality of work. My vehicle looks better now than it did even before the accident. What truly set them apart, however, was their willingness to go the extra mile. Not only did they focus on the primary repairs, but they also took it upon themselves to buff my headlights, enhancing the overall appearance of my car. It's these small gestures that truly demonstrate their dedication to customer satisfaction.
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March 2024 by Kassidy Cameron
Very seamless experience. Body work was solid and the customer service was great. Thanks again to Rachel for helping to have the car done in time for an important trip!
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February 2024 by Ian Savage
An absolute painless and enjoyable experience with Danbury Auto Collision Center in New Milford. Not only is their work impeccable... But their customer service can't be beat. They bent over backwards for me and everytime I spoke with someone on staff I had a laugh and a chuckle. This is a needle in a haystack body shop! Go here, go here, go here! Bonus points if any accident happens to be involved with GEICO Insurance, as their proximity to Progressive auto rentals makes the entire experience as seamless as possible!
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December 2023 by Juan M Jurado Colon Jr
I have received the best repair. This team is professional, knowledgeable and very helpful. I definitely recommend this to everyone I. Need of r repair .
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November 2023 by Nicole P.
My vehicle looks fabulous! It truly is a thorough job and guarantee is terrific. However the communication about the time expected for parts and repairs was terrible. The collision was the second week of June. Finally in November it looks great! Geico did not communicate with me as well. I ended up using my rental coverage in June, when I dropped off my vehicle for repair. The shock of picking up my vehicle without any repair when my rental coverage ended was shocking! Geico and the collision company communicate over everything about the repair parts and cost. No one let me know I was using my rental coverage with no repairs being done. As well as week after week from June I would check with the collision company only to be told the parts aren't in for my dodge ram. Covid and strike of GM..... I was glad I was able to use the collision company loaner when my vehicle was finally repaired. Lesson learned, always follow through yourself and fact check. This cost me in work time over someone else's lack of communication and lack of attention to detail. Geico is equally at fault. Again, now my vehicle is back like nothing had happened. I am very thankful for that, and the loaner.
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May 2023 by Juan Jurado
I have received the best repair. This team is professional, knowledgeable and very helpful. I definitely recommend this to everyone I. Need of r repair .
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December 2022 by Sandy Schupper
Did my accident repair open schedule and as quoted
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December 2022 by Joseph Namer
Nice people and good quality work. Definitely a positive experience.
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November 2022 by L
Been a customer for 20yrs, they're reasonable.
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July 2022 by Elvin Gonzalez
If you're in New Milford check them out good quality work