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October 2023 by Patrick C.
I will never ever in my life have another prescription sent to the pharmacy I will never ever in my life go there for anything not even a band-Aid!! A couple people there are extreme Remely rude so disrespectful and made me feel like such a bad person I highly recommend anywhere else except this CVS in New Milford it is such a bad place and you will feel like how I feel right now if you ever go there and experience what I have experience.. after leaving this review I have just left there after waiting almost 1 hour with my one year-old child who is very sick trying to get my script that should've been ready for me and then told it would be ready in 15 minutes and still waited 45 minutes on top of watching the one girl who is very rude yell at somebody at the drive-through I will never go there again this place is awful and I am 38 years old and I've never seen anything like this in my life
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September 2023 by Jay G.
Understaffed pharmacy and limited hours (10am on Saturday!) - simple prescriptions take days to fill. "Expedited" orders still take 25 minutes. They can be rude although some are nice and doing their best. This location needs to be managed a lot better. Drive through regularly has 10 cars lined up or is closed. I returned six times over 4 days to get a simple refill. Try to find an alternate if possible!
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May 2023 by Paula W.
Last night my husband suffered a terrible fall and was taken by ambulance to NEW Milford Hospital. Cleared for release after multiple X-rays and CAT-scan, they called in a prescription to CVS for the pain killers he would assuredly need to get him through the night. The Attending Doc thoughtfully checked on pharmacy hours to be sure it wasn't too late. Has it been , he would have used the hospital pharmacy. Well, the website was wrong. I went to the pharmacy directly from the hospital and they were helping a customer finish up his transaction at 8:05. A man was closing the metal curtain. I explained my urgency and he said only, " There's nothing I can do. We close at 8." Yes, there is something you can do- behave like a compassionate human being! The registers were still open and staff was still there. Five minutes late...misleading hours for operation...no compassion. I hope they enjoyed their evening. We did not. I will NEVER go the that pharmacy ever again. Our CVS in Brookfield would never have refused service. Few people would have.
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April 2023 by Paul U.
CVS is probably the largest pharmacy in New Milford. My experiences have ranged from "meh" downwards. Most particularly, the pharmacy itself seems to be staffed with poorly trained people at every level. But the crowning glory is that the pharmacy closes for lunch in the middle of the day. Bear in mind that this is (again) probably the largest and busiest pharmacy in town. One would think that they would be able to remain open during normal business hours...perhaps rotate lunch times for staff? Banks manage it...Note that I am NOT complaining about the non-pharmacy staff, who have been universally pleasant and helpful, and who do seem to manage without an enforced lunch break. Four to Five stars for them.
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March 2023 by Google user
Several problems with recent prescriptions Danielle went above and beyond with customer service. I believe she’s the head pharmacist truly appreciated
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March 2023 by vincent vazquez
Several problems with recent prescriptions Danielle went above and beyond with customer service. I believe she’s the head pharmacist truly appreciated
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October 2022 by Anna K.
Incredibly unprofessional and rude people. They actually hung up on me when I was asking why they had called me that my prescription was ready and then, when my husband went to pick it up - nothing was there. Nick, who hang up on me claimed he was the head pharmacist. I find it hard to believe that someone so incredibly unprofessional would even be employed, let alone in a place that is dealing with medications. One star is one too many for this place.
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September 2021 by Andrew I.
I sometimes stop in to get photos printed or grab a missing item. Staff is always friendly and helpful. I will never use the pharmacy here again. Nine years ago, when my daughter was born, we got a prescription from here. They filled a prescription incorrectly by almost triple. Our doctor said that if we had given the dose to the newborn, the baby could have died. We went back to the pharmacist and they apologized for the mistake, however I never forgot. I have never filled a prescription here since, I never will again.
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February 2021 by T-Money F.
The pharmacy has the worst ethics they think they are above everyone else and talk about your personal history loud enough for customers to hear in the store shop at walgreens Costco stop n shop pharmacy or Walmart this new milford cvs has a major major attitude problem especially Alexandria and chris
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December 2020 by Felicia H.
Once again a bad experience on so many levels: 1. Robocall telling me my prescription was in 2. On pick up customer service person tells me it won't be in until tomorrow 3. When I asked to speak to the manager A***, she told me it might or might not me in two or three days later -- NOT TOMORROW, and when I asked what I could do or how I might get my prescription elsewhere, she said "you can try to drive to one of our other stores." When I said "can you confirm which other store has it?" she walked away.This is only one of a series of unpleasant experiences I have had with CVS. The only reason I use them is my insurance requires it.Use Walmart pharmacy, MUCH BETTER!
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November 2020 by Deb S.
Great CVS! great location, easy to park, fast, always well stocked, pharmacy team is friendly and cashiers very helpful. They've stepped up their game. We are inside the store twice a week, never had a problem:
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July 2017 by Joe Girardot
The front (retail) part of the store is nice and well provisioned. The pharmacy, however, is very poor. They close early on occasion and the personnel are not always the most friendly. I would go elsewhere if it did not mean doubling or tripling the time it takes to go to the pharmacy.