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March 2024 by Steven H
Probably operator error, so half the "rewards" earned are lost even though you follow the rewards coupon details... notice it only happens with certain cashiers and not others or maybe it's a rewards app problem... best to go during day so a manager can honor the reward. Don't go when a manager is not there because if the rewards coupon does not work you lose a reward. Lesson learned.
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February 2024 by Rick Washington
When I asked where the air tower was ,the first person stared at me like deer in the headlights,the 2nd person says it's at the car wash. I ask is it free and she says one of them is . I ask which one, the third person says the broken one.To many other gas stations on this stretch of road to deal with them again
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December 2023 by Un Known
The man who works alone in the mornings is amazing sandwiches are always read and he is always friendly....but Erin always has an excuse today she was standing at the counter when i walked in carrying on a conversation with some one who was not purchasing....no sandwiches ready 2 people asked why and she said I'm waiting until 7 when there's another employee.....now when the man's there he's the only employee and manages quite well to get things done....one guy told Erin you have plenty of time to do it if you weren't just standing there talking...both me and another customer walked out and went to Steve's deli down the road...
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October 2023 by Un Believable
Horrible customer service skills, if you don’t like your job then leave it.
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October 2023 by Denys
Rude and don’t want to do their job.
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December 2022 by William Parks
My truck was damaged at their car wash back in March, it has now been 8 months and Cumberland has done nothing to fix my truck.Their insurance company is horrible, they just give you the runaround hopping you will just go away!Stay away from this place, they will never take care of any issues that their equipment may cause!!!!
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December 2022 by Nicholas Ingram
Pumps are frequently out of service, now they are cash only, even inside
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November 2022 by liz almeida
They are never open when they say they're supposed to
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August 2022 by John D
Place is a joke. Drinks are .99 cents and of course the drink machine doesn't work. All summer long!! Bunch of scammers!
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June 2022 by Kevin Vatalaro
Very clean and has all necessary items
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May 2022 by Jennifer Thayer-Rathkopf
I've been a loyal customer since moving to New Milford 6 years ago, stopping every other morning to fill my car with gas. I've loved using the app and getting rewards, and always try to seek out other Cumberland Farms since I travel a great deal. The past few months, it's been a toss-up as to whether I could get gas. The pumps have often said unavailable for service maintenence. I just assumed that they were having mechanical issues. I didn't think much about it except how frustrating it is because I have to turn around and head back into town to get gas at another station. When I stopped this morning there was a car there with what looked to be one of the workers. After seeing the pumps weren't available for a 2nd day in a row, I pulled in to see if I could ask questions about what was happening recently. The man told me they didn't open until 6 a.m.. I've been getting gas before 6 a.m. for the past 6 years so I asked if anything changed. I was told, a bit rudely, that for the past 3 months the hours have changed. He seemingly was getting ready to go in and open the store and instead of offering to turn on the pumps, reiterated once again that it was too early and they weren't open. I mentioned that sometimes I was able to get gas and sometimes I wasn't before 6 in the past 3 months. he said it all depended as to whether or not people left the pumps open. I am so sad I have to find a new morning plan. I have very much enjoyed this gas station and recommended it to everyone. Unfortunately, not knowing if I will be able to get gas in the morning as I often pass by before 6 a.m. is forcing me find another gas station and loyalty program.
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April 2022 by Matthew Kuchta
This car wash broke the rear wiper blade off my wife's SUV! DO NOT WASH YOUR CAR HERE! Cumberland Farms didn't take responsibility (although it was documented that the car wash broke it) and their insurance company denied responsibility! DO NOT WASH YOUR CAR HERE!
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February 2022 by Andrew I.
Great for a quick stop. Great gas prices. Full convenience store inside. Free items when you sign up through the app.
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December 2021 by Elro 2120
The morning employees are great at this location. Unfortunately the place is ran by horrible management that belittles and overworks the employees. The most recent boss is a woman who ignores her employees when clearly they are understaffed during the busy mornings. I saw a couple employees left by themselves on a few occasions because she didn't want to come in to help. These employees are great given the circumstances they are in.
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February 2021 by Tammy Ashley
I love it there a great bunch of people team work makes the dream work Amen .