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January 2024 by Emily D.
Gym is clean and has most things you need. 24hr access is convenient. Staff is friendly, especially Maya at the front.
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January 2024 by Madison H.
If I could do a lower rating I would. I have been trying to cancel my membership for over two weeks now and have been thrown around in circles by staff Nikhil Patel and Nathalie E. They have been prolonging my membership to continue to make charges on my account, have been taking multiple days to respond to my messages and overall are very disrespectful of members time and money. DO NOT GO TO THIS GYM - they will hold your membership hostage in order to receive more money!!! I have never in my life made a yelp review but I hope this saves someone from this corruption.
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September 2023 by Alissa Sprong
Rated 1 due to this gym sending me to collections even though they claim they have no contracts. Tried to get me to pay for three months even though I didn’t step foot in there a single day of those three months. I disputed and won, however be aware that they do this even though they claim they don’t hold contracts they will still try to steal it and it will affect your credit drastically. If this happens to you I recommend disputing it and leaving a review so others can be aware they do this. Good team, good gym but they have in error in their billing system.
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September 2023 by Mike Allison
Great equipment but it was closed today over electrical issue.They could at least have posted a notification and saved me the trip!
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September 2023 by Nicolette A.
Reading through the reviews I totally understand everyone's frustration. I've been a member for almost about a year and the first couple months were really rough. I felt like management was really unreceptive to any complaints; machines were very out of service and ignored.However, in the last couple months, they've gotten a new manager and the place has really changed for the better, they are new rules and requests about keeping the gym, clean and available for others to use such as a requirement to re-rack weights. Every time I walk in the manager is always listening to customer feedback and trying to improve the gym. I swear it seems like she knows every member and greets everyone with a friendly smile. She is buying new machines and keeping the place up-to-date. I can't wait to see how it keeps improving under her leadership. I know this place may have left a bad taste in your mouth before, but give it a second chance and you won't regret it.
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June 2023 by Maenza C.
I was not using the gym for a while then my card was used and I had to get a new card after getting the new card I never gave the number to clubs 24 they called and texted me and I didn't respond until yesterday I went there to see what the problem was they told me I never canceled them so I owned them $66 then they said no it's $96 and change they said it was for another month to close my account. Then I went back to pay them and I wanted to talk to the guy not her she called my sexist this isn't how a customer is to be treated also she said she was the manager and if I want to talk to him why this is abuse. Thank you Catherine maenz Sent from my iPhone
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May 2023 by Caytriana Fontana
Gyms good. Has a lot of machines, plenty of turf space, good squat racks. Leg press needs some maintenance. Other than that, good size gym.
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April 2023 by Thomas Preli
Absolutely love my trainer. She listens intently and always offers good advice.
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February 2023 by Phil Imbrogno
Friendly people well equipped gym. The right price for a great workout
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October 2022 by Leah Rodriguez
I started at Club 24 June 2021 and lasted until July 2022 when I decided I needed a change.Pros: You can't beat the price. I paid the top tier rate so that I could bring a guest whenever I wanted. Just note if you do bring a guest the staff at the desk will constantly ask the guest to join. I realize they’re just doing their job.The gym is big and there should be enough equipment for everyone.Very convenient hours.Cons:For months the women's toilets would leak all over the floor. It would be cleaned up with a mop however not once when I was there did I see the staff clean up the leak with disinfectant. So, we would be in the bathroom then walking all over the gym with our toilet water sneakers.Before I finally decided to leave, 2 of the 3 women's stalls had "out of order" signs on them for over 2 months. Several times I really needed to use the bathroom and the only stall was being used. Women are NOT men. We need our stalls.Bathroom area is really sad and depressing. Plus if a man accidentally walks in,(I've seen it happen) it's wide open and there is no privacy for a woman that might be changing.There is one tiny closet like room that is lacking a mirror to change in.This is not a gym one would want to get ready for work in after a workout. In no way does it cater to women.The push button on the water fountain was broken and was never fixed. A sloppy, hand written sign notified you it was broken.There were only 2 upright bikes and both of them had seats that were partially peeled away. This was a problem because the only thing I used at the gym was the upright bike.Although nice, the gym is largely run by teenagers.Several times when I went in after work the music was so loud and so foul I had to complain.No one wants to hear the F-bomb 17 times or hear grotesque songs about licking body parts. I'm not even joking here. There were pre-teens and elderly in the gym and this is the music that was blaring from the speakers.When the Zumba class would start, their music would be fighting for space with the gym's music. I wear noise cancelling headphones and I could still clearly hear both.At the time when I needed an affordable gym it fit the bill. However, now that I'm a bonified exerciser, I decided to go elsewhere and pay a little bit more to a gym that values women and knows the little extras count.
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October 2022 by Lauren Robideau
You'll be selling your soul away in blood, have to give up your first born, and be shackled in a prison for life by signing a contract with this gym. I suspect getting a divorce or a pardon from death row is easier than trying to cancel a membership here. They'll harass you with phone calls when you finally decide to cancel your card after a year of not stepping a foot in there. What choice do I have if not given the option to leave? I'm not going to continue to pay for a service I DON'T USE! It's a scam.When I called to cancel I was told I had to do it in person- fine. When I cancel in person, apparently they didn't have a record of it so of course they're still billing me. When I tried to explain that to "a manager" through e-mail, they still retorted with, "We have no record of that."......Bull. Your company is one big fat confidence- man.I'm not paying you a cent.Update 9/28/22- I'M IN COLLECTIONS NOW! Unacceptable.So, in conclusion... to avoid the stress and aggravation of all this, don't bother joining. None of the locations are worth it.
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September 2022 by UnbendingWings
I canceled my membership over a year prior to them beginning to blow my phone up with texts and calls. I canceled in person and my card expired 7 months later. They waited from April till the end of august to wait to send me to collections. I paid for 8 months after canceling and they still tried to bill me.Staff was quite rude about the whole situation and not professional.
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August 2022 by William Stanton
I would never get a membership to this gym again. They have a ton of weird loophole fees that will catch you off guard, then when you go to cancel your membership without there being a fee for canceling, they charge you an extra month of membership until your account is actually ‘closed’ even though you canceled your membership
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August 2022 by Dan Stevens
I have been a member for over 10 years. The gym is always clean. Machines are all in good working order and available. I love the new machines.
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July 2022 by Sylvia Pires
2 months ago I went to club 24 in New Milford and they had 2 toilets not working. And this past Monday I went back there and the same signs were on the bathroom door saying that those 2 toilets weren't working. One of them is a handicap toilet.How can 2 toilets be more than 2 months without maintenance so it can be used.We have to stand in line to use the only working toilet in the women's bathroom.Can the owner of the gym give a little care and understanding pleaseThanks
