Used Cars in New London, CT

“Professional and easy to work with, at no point did I feel pressure to commit to a sale. Able to answer any questions/concerns I may have had with ease. If you’re looking for a Mom & Pop type of shop to buy from this is the spot. Shout out to Jacob for helping me throughout the purchase process.”

“From start to finish, my experience at Lotus New London was nothing short of exceptional. I had the pleasure of working with Bear and Steve, and they redefined what a luxury car buying experience should feel like.

We stopped in on a Saturday after spotting the Emira online. Bear had worked with previously over the phone to address pricing quotes. We were welcomed warmly and Bear made immediate accommodations for a test drive—something you don’t always get at a dealership. As soon as we entered the showroom, we were brought straight to the vehicle we had picked out. Sitting in the Emira, we were instantly introduced to its features, layout, and design in a way that felt both personal and professional.

Then came the test drive. Steve started off behind the wheel and gave us a tour of the Emira's performance—taking us through neighborhoods, twisty back roads, and the highway, switching through driving modes to highlight every nuance. It was thrilling. When it was my turn, Steve guided me through the car’s capabilities while I drove back to the dealership. He made sure I experienced the Emira’s impressive turning radius, power delivery, and driving modes firsthand.

What truly stood out was when Steve looked over and said, “I hope you had a fun time and enjoyed yourself with today’s experience.” Out of the 27 vehicles I’ve owned, I’ve never had a salesperson say that to me. It wasn’t just about the sale—it was about the joy of the car itself, and that genuine care spoke volumes.

By Monday, the finance process was smooth, handled entirely over the phone with zero pressure. Bear kept in touch the entire time, answering questions and providing updates. Communication was consistent and clear—I never felt lost or overwhelmed. Bear clearly communicated between finance and myself to ensure the process was handled professionally.

When it came time to pick up the car, Bear greeted me with the same energy, professionalism, and enthusiasm as our initial phone call. Steve joined us for a full White Glove Handoff. They walked me through every last feature again, ensured I was completely comfortable, and even explained the added services that came with the Emira.

This wasn’t just a purchase—it was an experience. Bear and Steve went above and beyond to make me feel like more than just a customer. I felt valued, respected, and truly excited to be part of the Lotus family. After pulling out of the dealership, both Bear and Steve waved from the parking lot as I drove away. A final warm sendoff.

What a car. What a team. What a dealership. 10/10. Highly recommend.”

“I have bought several cars from Tommy at town hill auto ! I have always been satisfied ! The prices are not discount prices ,but the cars are in excellent mechanical and cosmetic condition ! Town hill auto stood by every car i bought from them ! although i have never had any major issues,and any minor issues where handled immediately without question ! I have recommended town hill auto to friends and family based on the positive experiences I've had !”

“My first time financing a car and Sammy was the best person I could’ve gone to. Worked around the clock to get me a great deal, and on the road in the perfect car. Easy process that was initially intimidating, answered all my questions with great knowledge. Definitely the man to go to!”