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August 2020 by Irwin F.
They installed low quality cables in my rental unit near them. I should have driven to see their business location before dealing with them. We had problems and had to have another company replace the cables Their cables are just low quality cables They are NOT a manufacturer. they just get cheap cable and say it is their brand of cable. I will not EVER use them again.
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May 2020 by Silvi Pavlova
They are very polite and hepful
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March 2019 by Omar R.
I called the store to find out about my pickup item I have ordered online. A team member picks up the phone and states " thank you for calling bestbuy my name is Josh how may I help you ". I tell him that I am trying to see the status of my AirPods I have ordered. I gave him the information he ask for. He looks everything up and says you item will get to the store on March 11th. I said why is that if I see online it says March 9th. He replies with a attitude , I said it will come March 11th. I was like excuse me. Then the team memeber Josh hangs up the phone on me. I called again and he kept of hanging up the phone. I will contact HR to bring it to there attention. That's very unprofessional. And I am a loyal customer to Best Buy. I buy things from there a lot to be treated this way. Very very upset. I called more then this but here is my call log.
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December 2018 by Gil R.
Great shopping experience, employees were very friendly and knowledgeable. One of the store associates even helped me bring my new tv to my vehicle. Just an overall great shopping environment.
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November 2018 by Randy P.
Best Buy is the worst if u need home delivery. No communication. No delivery. No idea when being delivered. Lots of wasted time. Call them you are run around and put on hold. No answers. Go somewhere else if u are purchasing something for home delivery.
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October 2018 by John L.
Best Buy has been a favorite for a number of years. Of course, we've all had to adjust to changing technology, especially those selling and supporting ever changing landscape. Recently, my daughter decided to investigate a Cable free lifestyle. Yes, there are options, lots of options. We talked and she narrowed her field down to a neat list. At her request, we went to Best Buy. My role, moral & technical support. We were quickly greeted my a technician and got very knowledgeable advice on the latest WiFi router and Modem. Then the conversation broadened to Service Sticks and Devices (i.e. Amazon Fire, Roku, and so on). I faded back into the shadows with my daughter & the Best Buy guy's fast techie talk, comparing pros and cons of alternate service and options. Okay, I was no longer moral/tech support, but on the a cloudy track of learning. With me in tow, she made her decision and proudly helped her humbled dad out of the Store. With the Best Buy Guys help this became a painless process and after some initial upgrade costs, my daughter has made the transition, pleased, and saving on her monthly entertainment budget. I'm now looking forward to her and the Best Buy Guy to walk me through the fogged abyss and into the Cable Free Light.
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September 2018 by April H.
On September 2, 2018 I purchased the Ring doorbell and flood light for my home. I chose the option to have Best Buy install it so my system can run smoothly, and I will have no worries later on. Today is the 20th, and unfortunately I have not had my equipment installed yet. My appointments for installation has been rescheduled 4 times. The reason for them rescheduling the first time was because of the weather conditions (rain), and I get that. It's not safe to work with electrical while it's wet out. The second time was because of rain, but he was going by the forecast, it didn't rain that day, he could have came out. The third time was them making an error of setting a date and not putting it in the system correctly, and the fourth time the installer text me and said he will not be able to make it due to "inadequate lighting". To me, that did not make any sense what so ever. Why would you give the customer the option of having service done between 4-8 if you can't work during those hours? I feel like the Best Buy installer is giving me the run around. Due to me maybe being his last job, he doesn't feel like coming to Hartford (he did inform me that he was coming from Ridgefield), OR he may be frightened to come to Hartford during those hours. Every time he reschedules I have to take time off from work and that's not fair. I will be calling corporate to report how I have been treated. My advice to anyone buying equipment, install it yourself or shop elsewhere.
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July 2018 by Maria T.
I want to start this off by saying I did NOT want to have Best Buy install our cameras but my husband talked me into it. I wish I had gone with my initial gut feeling and said no. Do not go here. And do not buy anything that will require an install. We purchased cameras from the WH store and they sent a "company" (person - with criminal charges pending for LARCENY and arrived in his personal vehicle) who had no idea what the job entailed. They spent 5.5 hours at my house, didn't finish the job, and didn't leave us with any trace of an idea of how to get it finished. I paid for the install so the fact it was not completed is unacceptable. I'm now waiting for a phone call from them to see what they plan to do about it. So beware folks, they don't scan their subcontractors and sent a CRIMINAL to my home to install SECURITY CAMERAS! Great!! Dealing with this large corporation has been an absolute nightmare. They offered to send a different company back to finish the job but I ended up hiring someone myself. I've now been on hold for 17 minutes and counting trying to cancel the second appt for finishing this install.
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January 2018 by Rob M.
Made an appointment to get my iPhone battery replaced. Got a confirmation email for 8:20pm Tuesday night. Show up a few minutes early and was informed that the Apple technician had gone home for the night. Spoke to the manager who said there was nothing she could do. No offer of discount or any other compensation for my time. I'm leaving on vacation on Friday and this was the only time I had before leaving. Should have known better than to trust this store.
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December 2017 by Joseph S.
There should be an option for negative stars. Worst customer service ever. My mother's oven died a week before Christmas. Best Buy was showing that they could get one delivered within the week. Appliance manager, Joe, put the wrong phone number on the order and did not correct it even though he said he would. I spent an hour early in the week with customer service to change the phone number, which did not happen. Delivery window was 8am to Noon, no one called and noon came and went. Called customer service and was placed on hold 4 times by different people. Finally called the West Hartford store and spoke to someone to check the status. I was told that the drivers were at the house for 20 minutes and no one answered the door and that they had the incorrect phone number. My mother was sitting right near the door for the entire delivery window and no one came. The drivers lied and I was told that I could reschedule for next week. I asked to speak to the manager and got Joe, who was also my salesperson. He explained the same thing to me and pretty much said tough. He then had the balls to say have a nice holiday to me. Now my mother has no oven to cook Christmas dinner and the holiday has been ruined. DO NOT shop at this or any Best Buy you will have to endure horrible customer service.
