CVS in New London is appreciated for its friendly and helpful staff, especially the pharmacy team that provides excellent customer care. Customers have been going there for over ten years and find the staff consistently pleasant. The store’s manager is highly praised for going above and beyond, even when customers are late or face issues like payment problems. However, some customers find the web and phone contact systems frustrating, making it difficult to reach support or resolve issues easily. Overall, the store offers a positive experience with caring staff and great service, especially at the pharmacy.
