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May 2024 by Judith Arute
I absolutely love love love my refurbished magenta Yamaha U1 piano! The staff is so nice and accommodating. I live in New Orleans, so everything was done over the phone & FaceTime. I can’t recommend the Caruso family highly enough when purchasing a piano. By the way, everyone in the French Quarter was absolutely flipping out over my magenta piano when it was being delivered. It’s so much fun!
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May 2024 by Oksana Fertitta
Everybody at Caruso piano goes above and beyond to make sure you get the best piano purchasing experience possible. Just got our piano delivered to our home in Florida and couldn’t be happier with the entire process!
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March 2024 by Devin Short
Larry could not have been more helpful and informative when I called to inquire about selling my piano. I so appreciated his transparency and the seamlessness of the entire process! Highly recommend!
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October 2023 by misshpb
Brittany at Caruso was excellent to work with. I bought a Yamaha U1 in Harbor Blue, it is absolutely gorgeous and sounds so smooth. I'd highly recommend Caruso for both quality and service.
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October 2023 by Elissa Maynard
I am very happy with my purchase at Caruso. They were very accommodating allowing me to come in on a day they were closed so I could try the pianos I was interested in. I ended up getting a piano that I absolutely love. Brian was so helpful and after the piano was delivered it needed adjustment. Brian set it up snd Caruso paid for my technician to fix the issue. Great company and so far so good! It’s been 2 weeks and I couldn’t be happier. Thank you Caruso for bringing a life long dream of owning a Yamaha grand piano to fruition.
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October 2023 by Kurt Kaufman
Somewhat unusually perhaps, most of this firm's sales occur online. Their pianos are shipped nationwide, and clearly they offer a high-quality desirable selection. At least one of the owners is a member of the Piano Technicians Guild (PTG), and much of their restoration and rebuilding work is done in-house. Being relatively close by, I was able to try some of the pianos and bring along a technician myself, but those who are ordering online are encouraged to independently select a PTG technician to review the instrument. This business does not operate in the typical used-car-sales mode in that the prices are fixed, and trade-ins are not routinely accepted. In my opinion this is respectful of both parties and allows both to have clear expectations. The website is kept up-to-date on the status of individual pianos in their inventory.
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January 2023 by William Pham
Wonderful piano buying experience with the Caruso team - Britt and Larry. Our Yamaha baby grand arrived in Texas in flawless condition. We made the purchase, sight unseen, and the piano looked exactly as represented and sounds glorious. Totally recommend Caruso to anyone looking to buy a quality piano.
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December 2022 by Yoon Hwang
Fantastic company and group of people working here! I have purchased a rebuilt Steinway baby grand. From purchase to delivery to after service, everything was just perfect. Brian especially helped me out from the beginning till the end. Even after the purchase, when I needed some help, Brian was there to answer and help me resolve issues. Highly recommend Caruso Piano Gallery for anyone looking for a beautiful piano.
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August 2022 by Deb G.
Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not find what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.
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June 2022 by Angela Butler
This company was an absolute pleasure to do business with. I had my eye on a beautiful pink piano which had to make the journey from Connecticut to Texas. Brittany was wonderful every step of the way. She kept me informed of the piano’s progress and was also helpful in coordinating the delivery with the completion of our new house. The piano arrived in flawless condition. I highly recommend Caruso if you’re looking for a beautiful piano and great customer service.
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April 2022 by Nancy Fellman-Hoyle
We just love our St. Lucia Blue U3! It took some time, thanks Covid, but she is finally home and we couldn’t be happier! The piano is just beautiful, sounds beautiful, and feels beautiful!!! The team at Caruso couldn’t have been nicer, even with me bugging them constantly! Even the piano movers were excellent. I couldn’t recommend them more!
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April 2022 by E R
We recently acquired a Yamaha piano for our daughter. It is not a new piano (1980s), but, as promised, it sure does look like new. I couldn’t find a scratch on this piano. The sound is beautiful. From the time I contacted the Carusos to the whole process of purchase and delivery I felt extremely satisfied. It was an excellent experience and I’d definitely recommend this store to others.
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April 2022 by Bill Kim
Wow, what a great experience! Spoke to Larry Caruso, he was great, answered all my questions and went over the whole process. Bought a Hallet, Davis baby grand with QRS player system. Larry sent me 3 videos of my piano prior to delivery. Delivery guys were very professional and delivered my piano in perfect condition. Absolutely loving my new piano. Thanks Larry, you have my business for life!
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January 2022 by Lyn S
I am filing this report to share an unethical, and illegal selling practice with this company, Caruso Pianos of Connecticut . On January 16, 2022 I responded to an Internet advertisement for a Steinway Grand B piano FOR SALE on the CarusoPianos.com website. I inquired about more information and purchasing the piano from the salesperson, Brian Biddle. I have correspondence, both texting and emails, wherein he led me to believe the piano was available to purchase. This continued for over 48 hours when he then notified me that the piano (Steinway Model B, 1999, Serial number 547192, Ebony Satin) had a \
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April 2021 by Jimmy Weaver
What an incredible purchase experience! Huge shout out to Richard and the rest of the team at Caruso Piano Gallery.Before I purchased, I called with many questions about this piano that Richard took time to answer immediately. He provided knowledge and opinions when asked.Once the piano was purchased, it arrived at my doorstep in about half of the time we discussed on the phone! The team that delivered was quick, professional, and thorough.There was one minor issue in the piano when it arrived (squeaky sustain). Richard personally/quickly took time to make a video explaining how to fix it. A little WD-40 does the trick!5/5 stars no question!
