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June 2021 by Sara C.
I saw some of the reviews about the lack of cameras and scratched up cars so i was a bit worried about leaving my car here, but it turned out ok in the end. I'm hoping it's not something that happens often. The thing I like about this garage is that you can leave your car here overnight. I went to New York City for 3 days and 2 nights and left my car in the garage the entire time, and picked it up when I returned. You take a ticket when you enter the garage, and pay when you leave the garage. Overall I paid around $52. Make sure you don't lose your ticket! Also, something interesting that happened was that they were filming Ray Donovan at the station when I came back from New York, so they had signs all over the place directing staff on where to go. I'd leave my car here again if I ever took another trip. The garage was clean and well maintained, and they had plenty of open spots when I got there on a Monday morning (around 9:30am).
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August 2020 by Coolcat E.
The office had no cars available at the time I reserved my car; I waited for an hour. Like most, price is exorbitant and no consideration if they keep you waiting or if you're late returning. And, absolutely no cleaning of cars between reservations. Budget and Avis are virtually the same in this location. Too bad because the location is very convenient to train.
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March 2020 by superstarr Lee
Why yes I love the train ❤️
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November 2019 by Erica M C.
Bottom line: Zipcar saves me from having to own a car in a city where owning a car is expensive and inconvenient. It's funny. One of the reviewers, Bobby N. did an extremely nice--and accurate--job of listing what he considers the pros and cons. Yet the price that he considers super expensive, I consider super reasonable. Compared to all the costs and hassle associated with owning a car, from any payments, to gas, to registering, to parking (!!), to washing, to maintaining, Zipcar is a steal. I'm guessing Bobby N.'s needs (frequency, duration) are different than mine. I only need a car for a few hours a couple times a month. I also love the convenience of going to a spot very near my house, which happens to be very near a university campus. That said, I've taken Zipcar on trips out of town lasting several days and been very happy with the price I've paid compared to regular rentals. For me, the threshold is one week. At one week, a regular rental is the better deal. You have to keep in mind all the hidden fees with the regular rental, whereas Zipcar shines in TRANSPARENCY. You know exactly what your Zipcar rental costs, and you can cancel until just a few hours ahead. I love that FLEXIBILITY also. If you don't like being held accountable for rigid policies and rules, Zipcar is not* for you. Some people would rather lose a limb than commit to returning a car exactly on time or early. My solution--I'll just be honest--is to always book the car 30 minutes longer than I think I'll need it. That way I never have to sweat the $50 late fee. Has the experience been perfect? No. Cars are not always perfectly clean. I've had some trouble using the gas card at times. Of course, if the person before me is late or parks the car some weird place, as has happened once or twice, then, well, the car won't be where it's supposed to when it's supposed to. Customer service is fine, but they aren't magicians who can fix cars at a distance or move cars from one location to another out of thin air. Maybe don't use Zipcar for an important job interview. Obviously, Zipcar also isn't well suited when you don't know when you'll be finished doing whatever you are doing. You might be able to extend your reservation, but not if someone else reserves for right after you, and you have no way of controlling that. For casual tasks that aren't super time-sensitive, Zipcar is perfect. So much stress avoided! To me, Zipcar is a godsend. I use it for things like grocery shopping, medical appointments, going back and forth to storage. Great service! **Special little technical section regarding insurance. Even though I don't own a car, because I rent Zipcar, I maintain Medical Payments coverage on my auto insurance. That additional coverage provides me a certain dollar amount per person per accident for me and/or my passengers to get medical care if we need it due to an accident. It covers me no matter what car I'm driving or driven in by friends or family, whereas I would NOT be covered in rideshare. Unless you have really stunning medical insurance, I recommend this option with your auto insurance, and I recommend staying away from rideshare. Medical Payments coverage is not expensive, and it is also NOT available as an option through Zipcar itself. Then personally, I spring to pay the extra $75 or whatever per year with Zipcar for the damage waiver so I don't have to worry about covering costs associated with damaging the car in an accident. And of course I drive carefully.
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August 2019 by C Z.
tl;dr zipcar lost lawsuit for double charging customer. Neglects customer, defies court. Thinks it's above the law. Story: Feb 2019 I had a truck kicking up gravel that cracked the windshield of my zipcar on freeway. Upon reporting, Zipcar's insurance company, Sedgwick Claims sent me a bill for $445, which is under the deductible. I paid. Shortly after, zipcar also deducted the same amount from my credit card. Therefore I paid twice for the same accident. I have called Zipcar 9 times over the course of 5 months to report this double-charge. Every time was promised their customer support would reach out to me to resolve. Never happened. I have since filed a lawsuit against zipcar, Boston municipal court rules in my favor given all evidence, and orders zipcar to pay full amount plus my legal fees. Yet after 2 more months and 2 court visits- Not only zipcar as defendant never showed up, but they also failed to pay me back in full. The suit continues and we expect to send the sheriff over to their office at some point. This should give everyone considering doing business a fair warning about them. Not only they don't give two hoots about their customers. They do not give a damn about court ruling, or the law.
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March 2019 by Jerry C
The lobby ceiling is the only nice thing about this train station. Food offerings limited to mini-SBarro, Subway and 2 Dunkins.
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August 2018 by Jay DiPietro
Trains usually arrive right on time, so if you're anxious to get on the platform early — don't be. Stay warm / cool inside and head up 2 mins early.
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August 2018 by Jay DiPietro
Trains usually arrive right on time, so if you’re anxious to get on the platform early — don’t be. Stay warm / cool inside and head up 2 mins early.
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July 2018 by Ryan C
There's another Dunkin' Donuts downstairs (across from Sbarro) if the main one has a long line
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July 2018 by Ryan C
There’s another Dunkin’ Donuts downstairs (across from Sbarro) if the main one has a long line
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June 2018 by Joseph L.
BEWARE!!! Zipcar is run by LIARS, CHEATERS,+ THIEVES! A close friend bought a 6 month Zipcar account as a gift for me. Zipcar promised to send my zipcard activation key within 2 weeks. 6 months later, neither my friend nor I have received such a key,+ that's after too many attempts contacting Zipcar + many similar promises--"oh, we'll send your key right way." I am disabled + need a car to run a few errands, my friend tried to help me with Zipcar, obviously, Zipcar is a fraud. All they want to do is steal your money + offer empty promises I would rate them minus 1000 if that rating was available. Shame on Zipcar; now I have to pay expensive taxicabs to get my food + medicine + to see my doctors. Zipcar owes my friend a full refund (which it refuses to provide) + me a free 6 months usage with credit card key--one can't use Zipcar without that key,+ Zipcar laughs all the way to the bank while keeping the card key. I am reporting them to the national, state, county,+ city justice departments as FRAUDULENT THIEVES to see if their license to operate so crookedly can be withdrawn. So, if you want to get ripped off, sign up for Zipcar. Zipcar is full of LIARS, CHEATERS,+ THIEVES!
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May 2018 by Eduardo M.
Really surprised to see all these bad reviews. So far (6 months in) I've been very pleased. The rates are excellent and the cars I've used were all new and I never had any issue at all. Maybe it's bound to the location you're at? At the end of the day you're handing off the car to a fellow zipcar user and whoever had the car before you might contribute to your experience? Anyways, out here in Davis, it's a perfect solution if you need a car on some occasion.
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April 2018 by Nhi D.
If I could give 0 stars I would - very frustrating company to work with, but I guess I'm not the only one. Long story short - I signed up for ZipCar over a year ago and NEVER got my zip card activation key in the mail. After ME following-up with THEM over the year (which is a waste of time) I had to call them again this year to AGAIN, request for another card. Not only that, but I was charged the membership fee last year up front even before receiving my card or me being able to use it. When I called back this week to say I still haven't received the card, haven't used it the entire year, they're still "unable" to refund my membership fee because of some bs policy. Terrible company who's just gauging on customer's late fees and membership fees and holding onto whatever money they can get. Don't waste your time or money here, there are plenty of other companies who offer the same service.
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November 2017 by Chris S.
A few days ago I would have given Zipcar a five star review, overlooking the little peccadillos a fledgling company commits, as they work out the kinks; however, just the other day my account was suspended, and then terminated, after asking for a review of a $50 late fee for returning a van 20 minutes late to its parking space where no one was awaiting its arrival. No one was inconvenienced, unlike myself, who had actually reserved a van earlier in the day for a couple hours for a load-in at a venue where I was setting up a trunk show. Zipcar called to let me know that the van was to be 30 minutes late, and that I would be given a one hour driving credit to compensate. I was grateful for the gesture, expressed how more than 30 minutes would be devastating, and then rearranged my schedule unsuccessfully, switching cars, and then picking up aforementioned van, having to extend reservation to compensate for the 30 minutes that snowballed into a challenging day, production-wise. That's show biz.... I decided to finish this review after hesitating for a couple years. Yeah, they're that bad..... What I didn't include previously: Shortly before my account was terminated, when I picked up my car, I noticed that a previous member had left an artist's portfolio in the back seat. Being an artist myself, I took it upon myself to return this item ASAP. Zipcar's policy is that you leave item in car, and then post to the lost and found forum, where the owner of the lost item has to remember that this byzantine online message board exists, wait for someone to [hopefully] post to it, and then begin the process of retrieving said item. Are you getting this? Yeah, days later, hopefully you'll be able to rent that specific car again..... I removed the portfolio, posted on the lost and found forum, that I had it, and that I was willing to drive the item to the owner, or they could pick it up at my house, which is literally across the block from where the Zipcar is posted up. I called Zipcar to let them know, and asked if I could have the contact info for the last driver, explaining that the owner of the item is probably freaking out. Upon further inspection of the portfolio, to find any clue of its owner, I extrapolated that it might be the work of more than one person. There was so much there, and looked like it had been done by perhaps.....a class? A teacher's portfolio of their students' work? Zipcar was absolutely not budging on helping me to return the portfolio, and I politely told them my opinion: I believed they didn't give a rat's a** about the situation. My account was terminated shortly thereafter, and before Zipcar attacks my foggy recounting of the chronology and /or other details, yes my retelling has unintentionally left out details or fudged the exact timeline. Sorry! In addition, I will tell you this, Zipcar's customer service appears very friendly and eager to help out--initially. I think three times and then the hammer drops. No leeway given, no listening to reason, just any opportunity to charge for some offense, be it tardiness, [lack of] cleanliness, etc., they will hit you as much as they can. The first few times I extended my reservation, I did so incrementally as I needed, 30-60 minutes at a time, maybe 3-4 times. When I went to use my ATM card later, my account came up as insufficient funds. I couldn't figure out what had happened as I had plenty of funds to cover my expenses of the last few days. Upon further discovery, my credit union informed me that each time I had extended my reservation, Zipcar requested authorization of the entire reservation plus the extension, without cancelling the previous authorizations. They had drained my entire account in a matter of hours, and refund didn't happen until days later..... When my account was terminated, no concrete reason was given. The message stated that I wasn't their kind of driver/member. Upon asking for details, my requ
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May 2017 by Justin T.
Don't bother. There is no way for a new customer to use this service. In the past month, they've deactivated the ability to use your phone (via Zipcar app) to access most of the cars. That means you need to have a physical "zipcarD" to reserve them. Unfortunately, it takes them months to get one. I don't know if they're backlogged, or inept, or what... but myself & my roomate have been asking for months, multiple times, no dice. I can't even use the service because all the cars in the easy bay require the card. Go with Getaround.