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September 2024 by Alexa Murray
I was hospitalized for suicidal ideation last March (March 2023), followed by months and months in residential care. Now that I'm out of residential care I can't get most of my prescriptions because the claims keep getting denied.
I think the problem is with all three of my external pharmacy (Walgreens), Yale Health, and Medicaid.
On Yale Health's part, it seems some of the issue is that the organization hasn't handled Medicaid claims before. This is strange, because I think that Medicaid and Yale Health have existed since the 70s-80s, and Yale has been "covering full financial need" for prospective students (allowing low-income students to attend Yale) since 2000-ish. (It's odd that they don't have experience with Medicaid--although I do remember this being an issue in the past--because if they don't deal with Medicaid, then that means that low-income students can't get access to prescriptions, even if they're medically necessary, while they're students at Yale. This leads to things like more hospitalizations.)
It's now (January 16) been at least about two months since I last had access to two of my prescriptions (which I was definitely out of by November 24). Even before this, there were other preventable gaps in access to my prescriptions since I was discharged in October.
I only have two semesters that I can get Yale Health coverage covered while on medical leave, which is concerning because it has now been weeks, and possibly even months, that I've been without all of my prescriptions, and it takes a long time to work up to a full dose after restarting a prescription. (Also I don't want to be and shouldn't have to be on medical leave for forever.)
As well, they said you could speak to an on-call YMHC staffer 24/7 even though the main department wouldn't be open over winter break, but when I called I wasn't allowed to speak to such a person. (I spoke with someone in acute care, and they said the most they could do was have someone from Student Health contact me.)
Today (it is February 2024) it has been 92 days since one department (not YMHC) first prescribed me a medication for a disabling condition. Despite consistent follow-up on my part, I still have not received the medication due to errors in paperwork that Yale Health is either consistently making or failing to fix.
It has also been 13 days since I was prescribed a medication for an acute reproductive health issue, one that causes pain and discomfort, but similar to above I have not received it despite follow-up.
The Obgyn department has been particularly bad. I had an IUD insertion scheduled at an outside provider, and the Obgyn department called to tell me that the Yale Health insurance department decided they wanted me to get the procedure in-house bcause it would be cheaper. I agreed to the last-minute change, and to my shock later discovered that they had scheduled it with a male doctor! To be clear, they had not asked for my consent to do this; they had not even mentioned it. What's more, when I called in to see if the doctor was in fact male, the person I spoke with didn't understand that someone with a name that "sounds" male might not actually be so. They clearly lacked even basic gender-related training, and the Obgyn department of all departments should have that.
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May 2024 by Bella Gooty
I have a serious complaint about YHP! My daughter is a Yale police officer who was scratched by a female who was very unclean smelling of human urine and feces. Often police officers are assaulted in such ways. This is considered a direct exposure wound and she should have been treated immediately, any rage of viruses and bacteria live under the cleanest human fingernails. Instead she was made to wait her turn and because they were extremely busy it took almost 4 hours! They told her if she went else where it wouldn’t be covered as a workman’s comp injury
. She could end up with life threatening complications! So it’s ok for police officers to risk their lives to protect citizens but when their lives are in danger they don’t get the help they need to be safe! Her wounds should have been cleaned immediately- they made her sit there long enough to ENSURE infection/bacterial transmission!!! This policy must be changed!
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May 2024 by Danielbassist13
Unfortunately very rude over the phone. Not helpful and not worth seeing. As a Yale student, it's the only way I can afford to be seen but it's not even worth going. Everyone I've seen has been very dismissive of my symptoms and almost acted like I'm lying to them.
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March 2024 by T S
Yale Health Plan is terrible! You can be on your death bed and they still wouldn't give an F!!!!! its so disappointing. I've been trying to reach my doctor since last week. I sent her a message through my chart and its crickets.... I called them to speak to her nurse first thing in the morning and NOTHING. There's no type of urgency at all. Especially with my medical history..they just dont care... do yourself a favor and pay more for better doctors. Ones who actually CARE!!!!!!!!!!!!!!!!
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March 2024 by Jessica Tarducci
There’s a reason they call this the yale death plan! Nothing is urgent to them..even if it’s an actual emergency. Only way to **possibly** have someone call you back or schedule an appointment within a timely matter is by filing a complaint with patient relations but they still don’t even care lol. Poor excuse of a health care system. So sorry to any new moms & parents who have to deal with this place! As soon as we switched insurances we all had immediate medical care
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November 2023 by Ian Weiss
They say they will provide procedures in a timely fashion and yet delay doing so by days or even weeks (or months).
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November 2023 by Amar K
A uniquely awful health system- slow to give appointments, difficult to contact, generally not what you want from this kind of place
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September 2023 by Uh Sonn
Called ahead for flu like
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September 2023 by Chiya Chiya
Friendly staff. Extremely easy to get vaccinated.
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July 2023 by Hanwen Gu
If you have coverage through Yale Health just pray you won’t get sick. To see someone for emergency care takes a whole day and for non-emergencies prepare to wait 2 months.
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July 2023 by Thomas Gersdorf
All the services are good my complaint is the parking,we had to go to acute care and they had a major emergency so by the time we left which was just over 2 hours the cost was 6 dollars they cut back on the free parking time and rip off people to make up for it. I pity the people on a fixed income who are there for a prolonged period!
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June 2023 by Termara Parker
Yale Health will leave you for the wolves if you are a recently graduated student. I had a literal medical emergency yesterday and they refused to see me because I was “ineligible.” They were not able to provide me viable options to help my situation. I even asked to pay out of pocket because the pain was too hard to bear. I ended up in the emergency room at YNNH later that night with a 100.5 fever and 121 heart rate because I was in such bad pain and probably suffering from an infection. I am very disappointed that they treat their recent graduates so poorly.
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June 2023 by La La
For the ridiculous price they usually charge you they could at least give you a pillow if they're gonna live you there waiting 4 hours :)Thank u nurses and doctors, not your fault :)
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March 2023 by Rachel Gordon
I'm new here and waited 3 months to get in with my designated primary care doctor, but her office called today to reschedule my INITIAL appointment to two months from now. Completely unacceptable and now I have to switch providers and wait another month before there is another new patient appointment. It should not be this hard to establish care.
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February 2023 by Jaz R
The wait time at acute care is ridiculous. Do better. Absolutely unbelievable.
