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May 2024 by Alphallah Heard
Excellent Service
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May 2024 by Kris
Amazing! Very happy!!!
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April 2024 by Brian Dionne
Pretty nice place, they do a good job, but Extremely hard to reach them at times. There's a voicemail, but they rarely return calls.
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February 2024 by Geronimo S.
Great staff and my dog Zeus loved it. We made our appointment and the we have now found our groomer. Thanks
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October 2023 by Christine Ku
Have been coming here for a year. I’ve tried a few places in New Haven, and Wash & Wag has been consistently the best. Always a good experience. Will care for nervous dogs as well. Price is the normal cost as I’ve paid in other places around Connecticut (fairly priced).Drop off 9 am, and then they’ll call you to pickup anywhere between 11:30-2 pm. They tend to book a few weeks out.
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July 2023 by Debra Mason
The two owners of Wags and Washes are the answer to what I had hoped to find as pet sitters for my two dogs. My dogs are happy, I'm happy, we had an overall great boarding experience. We will definitely board there again!
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July 2023 by Paige T.
Amazing with our 15-year-old silky terrier. They are the sweetest & great at what they do! Highly recommend.
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June 2023 by Linda Howard
Great place to bring your fur babies.The girls are very nice and the prices are very good.
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May 2023 by maurice Fuller
Great always does a great job, I had another Yorkie name Ice and he was there since a puppy sadly he isn't with us anymore, So when I got Kodac there was no Question where he was getting groomed!!!! Wash and Wags
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April 2023 by Tenisha Trimble
Wash and Wag cut my Yorkie the best after trying so many groomers. I love how they have you drop the puppy off and then I can do my running around. Love this place.
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April 2023 by Keichelle Spence
They did great job on my poodle pup! ?
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March 2023 by Al White
We had been to this establishment two times prior without any issues. After the third visit today, Sat 2/18, (and lack of courtesy from the owner and groomer), we will NEVER bring our dog back here again. Both the groomer and the owner were extremely rude when addressing why our dog was so late for pick up. We dropped our dog off at 9am. Our poor dog was in this facility for over 6 1/2 hrs!! He was still on the table when I arrived. He was obviously the last appointment of the day, even though he was #14 of 23. At 2:40pm, I received a call to pick him up at 3:15, which is late. I arrived at 3:10 and my dog was still being groomed. I paid for his grooming, then waited in the entry way. I was veryimpolitely asked to leave (never has this happened anywhere else) because the groomer said my dog saw me, then began pulling off the table and could get hurt. This was baffling since I was not in my dog’s view, nor was I talking. The only reason my dog heard me, was because the groomer kept talking to me. Also, it’s important to note that our dog is a 9 lb miniature schnauzer, and very tame and friendly. At this point, the groomer required the assistance of another groomer to finish grooming my small dog. Clearly, she was losing her patience at this point, and informed the owner that I decided to wait for my dog. Instead of politely addressing me for the delay, the owner informed her employee to bring my dog in the back room and finish the cut there- and then proceeded to slam the door behind her! It isn’t customary to take the dog into some back room to groom them. This was not only uncomfortable, but also unethical After 20 additional minutes, my dog was brought out. I addressed the groomer and the owner as to why it took so long for the grooming. To my surprise, the owner was just as indignant (if not more so) than the groomer in addressing the situation.I told both the owner and employee that I did not appreciate how I was being addressed as a paying customer, or the fact that my dog was taken in a back room. They both continued to talk over me, and never once cared to listen to what I had to say. I was appalled by the arrogance and sheer disrespect, specifically from the owner. As a family thatsupports and patronizes local businesses, I was genuinely astonished with the owner's behavior. I, emphatically informed her that we would never be back here again under any circumstances. The owner stated she didn’t care whatsoever, then slammed the door as I left with our dog. The lack of regard and outright disrespect displayed to a customer was quite despicable. CONSUMERS BEWARE! Having our pets groomed should be a calming experience. The pet owner and pet should be welcomed and treated cordially. Never give money to an establishment that violates trust and respect with you and your pet.
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February 2023 by Kevin Deangelo
I can’t say enough about how great this staff is. They were incredibly compassionate to my two fur babies. My two newfoundlands were in desperate need of a shape up and they looked amazing and were well cared for throughout the whole process. Can’t recommend the owner and the entire staff enough. Thanks from Bruno and Denali ?
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February 2023 by Michael Randi
Been using W&W for about two decades now. Always great, always do a great job, always kind and caring to our “fur-babies” :) wouldn’t use anyone else. But please don’t use them… we want them all to ourselves:) !
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December 2022 by Liz Duckrow
They do an excellent job grooming our elderly blind shihtzu and our 3 legged scamp. They are patient and kind and both dogs enjoy their day at the spa!
