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March 2024 by maria j lopez
I don’t know where to begin the incompetence of the staff pharmacy unlocked a new level for me, the inconsistency of the staff, my medications are never ready, the pharmacist Tonya herself keeps just lying and ignoring patients, I have transferred my medications over a month ago to a new pharmacy and I’m still having to show up to this store to speak to Tonya herself and she still has no answer, no medication, no disposition to help me either, the store manager is nowhere to be found, corporate does nothing with the complaints, it is so sad and frustrating this pharmacy needs to be looked at and handled, this is not the way to treat a patient who has a need for medication.
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November 2023 by Jason Johnson
Place sucks don't answer the phone when they do it 30mins later so I had to go and find a other pharmacy
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September 2023 by Guide
Very rude & unprofessional staff. Especially the manager at night.
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July 2023 by Tim Healey
Walgreens is where I do most of my banking. I use Chime and store policy allows me to add cash to my cards, cash app, chime, ect. For no fees!I don't use them for prescriptions because they are short on pharmacists and can shut down unannounced which had left me out of my meds for a few days. I hope they get their pharmacy together.
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July 2023 by God1st
One of the worst customer service I have ever seen. They make it hard for people to get their prescriptions. When you call the pharmacy they answer and put you on hold, just to hang up on you after being on hold for almost 20 minutes. They are incredibly rude and hard to deal with. I’m surprised it’s not closed down yet. Unprofessional!!
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July 2023 by My Lord is JESUS!!
One of the worst customer service I have ever seen. They make it hard for people to get their prescriptions. When you call the pharmacy they answer and put you on hold, just to hang up on you after being on hold for almost 20 minutes. They are incredibly rude and hard to deal with. I’m surprised it’s not closed down yet. Unprofessional!!
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June 2023 by Jose Cintron
Worst service ever, this place needs be shut down.
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June 2023 by Kelly Munson
The people are always nice and they're usually in stock with what they sell except for the sugar they're always out of sugar.
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June 2023 by Caroline Ricardo
What on earth is happening to this pharmacy?? Dealing with them is a living hell
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June 2023 by Lilly Valentin
They are doing the very best that they can do and I appreciate them for just showing up everyday. Thank you!
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June 2023 by Tyron Houston
Staff moves at a ridiculously slow rate, I’ve been waiting for 20 minutes for someone to grab a set of keys so I can get a cologne…
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January 2023 by Tashia F
If I could give ZERO stars I would. Horrible service pharmacy and store I placed an order for same day delivery. They sent a text saying sorry my order is delayed no contact at all for 2 and a half hours. Called them of course I get the back and forth no one would pick up in the photo department (they handle the orders). Unbelievable! I had to call the number listed for issues to get my order cancelled oh and that was after the store hung up on the Customer Rep who was trying to help me. Unbelievable and appalled. You need to do better!
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January 2023 by Tashia F.
If I could give ZERO stars I would. Horrible service pharmacy and store I placed an order for same day delivery. They sent a text saying sorry my order is delayed no contact at all for 2 and a half hours. Called them of course I get the back and forth no one would pick up in the photo department (they handle the orders). Unbelievable! I had to call the number listed for issues to get my order cancelled oh and that was after the store hung up on the Customer Rep who was trying to help me. Unbelievable and appalled. You need to do better!
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December 2022 by DIANATXZ cano
I have been sick for several days, my doctor send me a prescription for some medication and called on Wednesday and they said it was not ready and then I when on Thursday and the lady, very nice told me to came back on the afternoon before 4pm as it was not ready. When I when back in the afternoon I when around 2:30pm, it was close when I when to the front and ask if they were running late, the manager said they were close for the day and told me to came back the next day. So I did and when around 9:30am and I was shock when I saw the note saying that the pharmacy was not going to open that day, I ask again and they confirmed. So I called my doctor to switch pharmacy. As Its not the first time this happened, this pharmacy for several months has been slacking. They don’t pay enough so no one want to work there, that’s why the shortage the schedule and always understaffed. So sad as it’s very convenient for me and my family but now I have to look for another pharmacy for my parents as we all used the same pharmacy. Very sad that they are short of staff all the time or close because they don’t have anyone to run the pharmacy, and no one want to work there because they are not paying enough, they are loosing people and that’s not good for business.
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December 2022 by Justice 4 all
My mother has been having nothing but problems using Walmart Pharmacy in New Haven, Ct at 87 Foxon St. They continually give her issues with her prescriptions where they won’t tell her which of her medications are filled when specifically asked. She has had so many problems she told them she wanted her prescriptions transferred to a different location which they blatantly ignored! Then when she tried having a prescription called into the new Walgreens location she wanted to use she was never told the New Haven office had the order sitting there. Long story short I went with my elderly mom to pick up her blood pressure medication which she hasn’t been able to take for 4 days and when she was finally told by the new pharmacy it was sitting to be picked up at the previous location. So we get all the want to the New Haven location and get in line to only be told by the general store manager pictured in this complaint that the pharmacy was closing due to sickness. There were 5 other customers in line and when I explained how this was an emergency and my mother needed to get her blood pressure pill the general manager did NOT CARE!!!! I’m guessing his name may have been Roble by the pic I took but told him if something were to happen I would personally be holding him and Walgreens liable. He still didn’t care! He was not empathetic, nor showed any remorse to that fact that my mother could have a heart emergency without her medication. When I saw there was 1 person behind the counter I inquired and said you mean knowing this medication is for a heart condition and knowing your pharmacy was neglectful in getting her prescription to her in time that you’re not willing to allow her to get her med with the other 5 customers his answer was “No because there could also be someone else who comes in also!” This general manager does NOT belong manager and should be fired IMMEDIATELY for risking the health and well being of a customer on heart medications.I was so upset when I left the store I immediately contacted the North Haven Walgreens pharmacy and spoke to the pharmacist on an urgent basis. He without hesitation transferred (all) my moms prescription and not just the heart medication she needed. We immediately went to that pharmacy to pick it up.I will be leaving reviews and sharing this info all over social media due to the continued and constant incompetence and risk not only the New Haven pharmacy put my mother at but also the general manager of the store who did NOT care if a patient lost their life!
