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February 2024 by Jane Tennyson
The pharmacy in this place is not only composed of incompetent and rude staff, it is also dangerous for patients trying to get their medications on time. I had to go in four times to pick up my insulin - with which I cannot survive - and the pharmacists came up with various excuses about why they had not ordered it or not had it ready for me to pick up. The lines are long and wait times have become unbearable. I have actually heard customers/patients screaming at the staff and walking out in disgust. Add the fact that they don't pick up the phone at all when you call and you have a disaster waiting to happen. I only came here because my local Rite Aid closed and my prescriptions were transferred to this location.This location is either about to close or waiting for a lawsuit to happen. It doesn't explain why so many people are complaining in the reviews and having awful experiences in person.
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February 2024 by Divs Goyal
Not at all a safe place. Asked for separate billing and the chinese guy(staff) at the cashier counter became aggressive. He started punching the table with his fist. The staff is rude and intolerant. It is so sad and scary given that it is closest store to Yale and the main hospital.
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January 2024 by Alexa Murray
The issues I've had getting prescriptions filled at this pharmacy are absolutely ridiculous. I've had several gaps in my medications; in the latest round, I found that yet again a prescription was showing as "pending action--call your pharmacy" on the website. (The last time I'd spoken to everyone, we had all thought the issues were worked out finally and that I could start up on the medication again, only for me to get home and realize I only had six pills.) So I called in and they told me that yet again my doctor would have to provide documentation because I'd "already picked up the prescription [the one that ended up being six pills]"and tried to get me off the phone. I pushed really hard for them to look into it further, and what do you know they did in fact have everything they needed to fill the prescription. (It's been 3 days since I last had it.) Something really needs to change.In addition to frequently mishandling prescriptions, the folks who work at the pharmacy are routinely rude and provide misinformation.(An example of misinformation: one of the first times that I went in again after getting discharged from a residential care program, the people at the pharmacy told me I couldn't get my prescriptions there because I'm a Yale student and I have Yale Health coverage. Yale Health doesn't accept Medicaid [my secondary insurance], so I can't get my prescriptions there. Where did they get this idea? Do they think that low-income students don't get admitted to Yale? )
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January 2024 by leo green
That boy the short red curly hair don’t know how to interact w customers you should fire him. Also don’t expect pharmacy to answer your phone calls apparently only competent person in the back is the manager.
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January 2024 by James Theo
transferred to this walgreens because rite aid closed. pharmacist refuses to allow discounts/goodrx coupons on prescriptions for no discernible reason and almost refused to allow me to pick up gender affirming care because i “might be pregnant.” would not recommend.
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January 2024 by Dinah Nahid
Okay so I still came here even though this place is riddled with bad reviews. The reason why this location isn’t so great is probably because of the following I observed:1. It’s one of the few Walgreens within reasonable walking distance to all the people that work and study at the Yale facilities nearby and the multitude of people that live in the area too…many of whom may not have a vehicle either. There’s just a really high demand for it due to proximity and population…which was obvious from the lack of other stores that sell essentials in the neighborhood and the really crowded store I walked into today. The next nearest stores aren’t for a few more miles and a lot of people don’t have the ability to make their way to further locations without spending extra time and money…which a lot of us don’t have. If you don’t like what’s stocked here go somewhere else with better inventory ??♀️2. A lot of things were out of stock, probably due to what I specified earlier compounded with an obvious understaffing issue and possible supply chain issues. It behooves Walgreens corporate to arrange for more shipments if they run out of a whole lot of essentials frequently. It is a high traffic Walgreens and they should make an effort to keep up with the demand on the corporate end.3. The employees were nice when I went and honestly if I was working here I would’ve been mad a lot of the time too. Not having enough people to help you stock shelves and deal with customers is frustrating enough and corporate could probably alleviate this stress by raising their salaries and offering more compensation for the cost of living in the area which is insanely high. Higher pay equals happier and nicer employees and more people wanting to work for you…definitely wishful thinking but it has worked for other large corporations like Costco and Publix who do these things already.4. It is also insanely expensive. Walgreens is already expensive everywhere else, but this one was nuts. I spent $35 on a handful of items that I could carry back to my Airbnb on foot.I just came in for some bare essentials to tide me over until the weekend when I can make it to a bigger supermarket. They had some stuff that worked fine for what I needed. I wouldn’t depend on this place for my main needs, just for a couple quick items. I liked that I could walk here from work nearby...and I’m sure everyone else around here does too.
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December 2023 by Giovanni Preciado
Came for a humidifier for my newborn since it was 24/7 . I come to Find a hand written paper on the door saying it “sorry , opening at 5am”
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November 2023 by Claudia Gaebler
I ordered tilepix from the photo department twice in the past two months. Each time I got an email confirming they were ready for pick up, they ended up losing my order and asking me to resubmit it and come back another day. Twice in the span of two months. Ridiculous. Done using their photo department.
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November 2023 by Adati Tarfa
It was easy to find what we were looking for. You do have to be patient and call for help for a lot of the items, but the staff were pretty responsive.
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November 2023 by Britney Brown
They say they are 24/7 but every time you go there they are closed. And the customer service, don't even waste your time calling because they lack information. They are unaware of the service they provide you have to be teaching them about it.
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November 2023 by Lynete Joyner
I just pulled up to this “24 hour” Walgreens and there is a hand written note on the door that says closed until 7am
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November 2023 by Sadeek W. Mustafah
Pharmacy is VERY SLOW for no apparent reason. Too much idle talk and lack of motivation...no sense of urgency at all. YORK St. Location...It's like they're just dragging until break time. Several ppl have to walk out because prescriptions NEVER ready when they say. Today 10/27/23 this Manager was so Nasty and dismissive while I continued to be polite to her....
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November 2023 by Marie R.
This store is in a superb location. It is easily accessible and very convenient. The shelves are only semi stocked and the employees are friendly, but not very knowledgeable. There is plenty of parking available. With the right management, this store could come back to its former glory. Considering its proximity to downtown New Haven, it is a gem waiting to be rejuvenated with the proper, prompt attention.
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October 2023 by Alejandro A.
3 stars because they usually have what I need but the shelves are never stocked. The lines be super long at certain times. Feels like they're understaffed most of the time. I like the late night staff, they're all pretty cool. But there's 1 woman who works there who's body positive, lots of tattoos and is just miserable. She seems angry whenever she has to work, she doesn't say hello, she's rude, I'm pretty sure she hates her job. The rest of the staff seems cool for the most part
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September 2023 by Malik Lee
I will visit Walgreens whenever I want my day ruined. Having a great day until I went into this place to be racially profiled while trying to pick up a 24 pack of water and a two gallon jug, like how fast am I going to go with these items in my hand but nope I'm just a well hydrated thug. Welcome to Walgreens!