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April 2024 by Ashley Ortiz
Best experience with a storage unit company I’ve ever had. Marie was amazing! So helpful, caring and attentive. Really hoping management will/already has hired more like her. Definitely received a life long customer from me. ❤️
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April 2024 by rodney johnson sr
Great people!!!
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December 2023 by Joe Mel
This place is horrible. It is managed and ran by tasteless and un-professional staff. Access to loading docks are always an issue and rates are always hiking up for odd reasons. STAY AWAY!
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August 2023 by Tamara Stump
Beware before using this facility to park your car.I recently parked my car in this so-called secure location and was notified while I was out of the country that it was vandelized. They could not tell me the date it happened because they had no clue, which means they do NOT walk around and make sure everything is secure. My car sat there for weeks and weeks, unsecured in a fenced-in area where the fence was cut. When I asked about security footage, I was told the camera doesn't show that area. The police officer was told they had no idea when this happened. However, another local company saw the fence cut for at least a month.They take ZERO responsibility for things and fall back on their "you signed an addendum." So they can leave your vehicle unsecured and have people walk in and out of a cut fence and have zero responsibility.They do not care from the very top of the company down.Save yourself money and park/store your things elsewhere.
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August 2023 by Ry spruill
Milly has presented great customer service, very professional, very people oriented and is very passionate about her position. The best employee here at StorQuest.
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June 2023 by Robert Bombace
Location manager, Renee is a very friendly and accommodating person to do business with.
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May 2023 by Mary Inui
Beware! Yale no longer has storage for students and told to find their own storage for summer break. This place had good reviews but when my daughter and her roommates showed up today around 11am, they found a sign that said the facility was closed when they were told they could move in today. With no access code, they were stuck outside until a customer with a unit showed up and allowed them in. We tried calling their 800 number and the first girl was indifferent, but when I insisted on speaking to someone else she gave me a number to a district manger, who doesn’t pick up the phone (edit: 3 hours later still no response from this district manager). I call back the 800 number 5 min later and this time a guy tells me that New Haven/Fairhaven facility is closed on Thursdays. But Google shows otherwise and today is Friday. I called a 3rd time and this time the guy was much more helpful and explained the situation. As previous reviews stated, turnover is high and someone quit recently forcing the sudden closures on Thursdays AND Fridays but he helped me get access codes etc as well. He will also try and help with a refund on prepaid lock that they can not get since office is closed.
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May 2023 by justin van horn
I was just with someone turning around but I will add that I have literally never seen anyone go to or leave there ... Ever ?
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February 2023 by SUGAR BAE. Tarot
My storage forever LoL ? cheap price go on rent y'all space I did
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December 2022 by Baby- jay James (Jay)
Have been with them over a year and so far my belongings are in great care. I do recommend this location.
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September 2022 by Kimberley Gibson
I e helped several people over the past few years move their stuff in and out of this place and the staff have always been really professional, helpful, and friendly. I would definitely come here again. ??
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August 2022 by Mengqi Jia
Had a very pleasant experience here storing our stuff for a month. The staff Frankie and Jeremy were both very professional and friendly helping us pick out the perfect size for our storage unit. We also had very good experience setting up payment and moving out with their assistance. The storage is always kept clean and climate controlled. Overall 10/10 and would recommend!
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August 2022 by Kimoi th oiden
I e helped several people over the past few years move their stuff in and out of this place and the staff have always been really professional, helpful, and friendly. I would definitely come here again. ??
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August 2022 by Chilakh Singh
They increased our rent nearly 50 percent after only a couple of months with them. On top of that, they changed the due date to earlier in the month, but did not change my text notification date. Avoid them.
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January 2022 by leeny jay
Horrible customer service. I was in town last weekend and went to vacate my storage unit. I was not able to access my unit because the keypad was not working. There was a paper sign stating that the key pad was broken but that the bay door was open. I drove to the bay door and was still not able to access my unit. There was no visible door with keypad to enter premises. I called the office and the woman who answered was not knowledgeable about how to access my unit. I had to leave without getting my belongings. I called the office on Monday and spoke toTheresa and explained my situation. She was not sympathetic at all and actually seemed very annoyed. She cut me off several times while I was talking. I asked to receive a phone call from corporate office or a manager and I have still not heard from anyone .
