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September 2023 by Helen Bonserio
First when you open the account everyone is friendly, after that if you need to make any other transactions they ignore your needs as a customer. The hispanic or latino lady that’s a personal banker or manager, very rude didn’t want to work stating they will close soon, they still had about 45minutes until closing, they have no flexibility or willingness to help customers , 0 customer service. I will go to another branch even if i have to drive 45 minutes or might decide to close the account at this point. I don’t recommend this branch.
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September 2023 by Helena Guerra Vicente
Great experience. Stacy and all the staff were very polite and willing to help. I highly recommend this branch.
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June 2023 by Margie Velez
Very courteous and help in whichever way they can
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April 2023 by Joshua Viera
Very rude staff & weird policies, they require an appointment to open a bank account. Not a single person in the branch , but staff is unable to make a bank account. I was told to wait a week for an available appointment date.
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October 2022 by niamke daniels
Very rude and unprofessional staff. Racial preference was given to Spanish speaking customers. This branch needs a corporate review and staff change. I would never recommend this bank to anyone.
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October 2022 by Lenny L.
Good crew...Good Service..May not have a ton of branches in New Haven area, But they can get stuff done
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June 2022 by Denise B.
terrible customer service. they will approve you for a loan but then they will give you a hard time about actually putting it in your account you'll submit a voided check you'll call them and email them multiple times and nobody gets back to you and nobody does anything it's been over two weeks and they still are claiming that the checks that I sent them to put the money into my account herbal and I'm like are you kidding me and everybody is so rude on the phone don't waste your time they are so hard to deal with
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May 2022 by Philip Bryant
Worst experience of baking have I ever witnessed I went there to open up a savings account and they told me I had to make an appointment after I drove 20 miles to this location and the bank didn't close until 1hr and ahalf later....oh and by the way I'm African American and it's a Spanish bank
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May 2022 by Ashley Renee
Racist!! STAY AWAY
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February 2021 by erica carney
They suck
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November 2019 by STEVE P
The employees are rude and always have bad attitudes. They're condescending. Some people barely speak English.
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October 2019 by Crystal
Great experience! My husband and I went there today to open up an account. ED, the manager was just absolutely great! He’s extremely nice and is so willing to help. He made this experience for us great! He even held great conversation throughout the waiting time. He went over each step and even helped us set up our apps for the bank. Thank you Ed for your help. Continue to have a wonderful heart. You are appreciated.
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July 2019 by Tim Graden
They have horrible customer service I was 157 miles from home and there was a unauthorized charge to my account that overdrafted the account due to a hotel error the hotel released the money so I called their customer service and they refuse to help me. I had to borrow money from strangers to survive .Its 4 days later and they still refuse to help me . Due yourselves a favor bank somewhere else
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September 2018 by christian torres
Great services
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April 2018 by Vianca Gonzalez
Very big bank
