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September 2023 by Focused Boy
This place is the worst do not go here!!! The owner Chinese guy is terrible! I went there today 9/12/23 wanted to add a name to my chain he was very rude and only wanted me to spend more money! Didn’t really care about my idea that I was trying to create a necklace for my mom. Just wanted money!! Very disappointed. Terrible customer service.
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January 2023 by Kevin Taylor
Not sure about the place the guy has high prices for jewelry that’s not worth it to me and he’s really rude to the customers I feel this place needs to be investigated because I get a feeling that he sales fake merchandise for outrageous prices and I do believe some things are real but when I walked in I felt like I was on Canal Street in New York I brought a necklace and bracelet set it’s real and beautiful but I feel like he overcharged me for it I don’t think I will go back and I don’t think anybody should spend there money with them trust me u will be disappointed
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December 2022 by Eddie Genius
I purchased 2 gold chains there before. Went to get the lobster clasp fixed for one. Left with the chain on my neck. About 30 mins later I realized it was a different chain! It was a bit longer, but hollow! Same weight tho. Went back and of course he’s saying he did nothing wrong. BE VERY CAUTIOUS doing business here! I would avoid it entirely! I went to look at the reviews and sure enough someone had the same problem. If you have to get repairs have it weighed and get the length while you’re there in front of you before and after! Take pics too! This Loss turned to a Lessen!
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June 2022 by TikTok Compilations
Went to get my chain fixed I stepped out for 2 mins to put money in the meter once I came back he was done but it wasn’t my chain he proceeded to ask me am I crazy I know I’m not he took my chain and gave me something similar don’t waste your time with this jewelry store
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January 2022 by Craig L
This is an Asian-owned jewelry store that’s dated and sells low quality overpriced gaudy gold jewelry in downtown New Haven. They treat their customers poorly and don’t warranty any of their jewelry and they simply just want your money. We had a problem with a necklace we purchased and they did not care to fix the issue. Absolutely no returns or exchanges even if it’s their fault. Think before you purchase because once you give them your money and walk out that door it’s your problem. We regret shopping here.
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June 2021 by Luna M.
Proceed with caution when shopping here. They do not accept returns or exchanges under any circumstances. The store is old fashioned looking and they are horrible at customer service. We purchased a custom nameplate necklace and it did not come out as expected. We didn't notice it at the time of pickup because it was a gift and went back a few days later to let the owner know of the issue and they would not make it right or offer a proposed solution. I am surprised this store is still in business if I could give them zero stars I would. They just want your money and do not care about their customers.
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November 2018 by Eric Rosenberg
I wrote a review back in 2013, guess it got deleted. I purchased earrings for my girlfriend here for $40. They broke within five days, right as my girlfriend was trying to put them on her ears. Simply fell apart. Nim's wouldn't reimburse me, all sales are final. Basically threw money away.
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November 2018 by Timothy Pue
Very good place