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March 2024 by Nicole B.
If I could give this place no stars that's exactly what I would do because that's what they deserve. Had a vehicle towed there as a result of an accident on a weekend. Needed to retrieve important items out of the vehicle that were much needed prior to the work day on Monday. Called this trash hole of a place to inquire about retrieving my items and they would not allow me to retrieve them without paying for the tow, and stated that if I was going through insurance (which I am) they'd need the claim number. I offered the claim number but they needed it to come from the insurance agent. Claim was reported via my insurance app and a claim number was provide but speaking to an agent on a Sunday was not going to happen. Explained that to the rude woman on the phone and after inquiring about the cost of the tow, she transferred me to a male. I stated my case to him and he allowed me to come down with my identification to retrieve my items. I had a feeling this place would be a problem to deal with when I looked it up online after seeing where the vehicle had been towed and saw the negative reviews. Unfortunately we weren't given a choice in where the vehicle was taken. Consider this your fair warning people...STAY AWAY FROM THIS PLACE! Every negative review that they have...I'm sure they deserve!
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March 2024 by Evan R.
In the past 48 hours I went through hell and back ever since two days ago (March 15, 2024) my car broke down and I needed a tow to get myself from Ct to where I live in the Bronx. I drive a 1980 Oldsmobile Cutlass Supreme and it broke down on me on the side of the road nearby exit 9 on I-91. On that night I pulled off to the side and I had to let my car cool off since it was smoking due to the oil in the car leaking. Eventually I made it back to my girlfriend's house since that was my destination I took my time to get there because of the state of the vehicle. I decided the next day in the morning, (March 16, 2024), I will wake up early and call Triple A to get my car towed from my girlfriends house to my House located in the Bronx. Around 9:20 in the morning, I made the call to AAA and told them what had happened and explained to them coherently that I needed a flatbed and it was me and my brother that needed to ride with the driver to get back home. I spoke to a Lady named Sam and she said she notated all the details that I told her. She said in about an hour that I will receive a call and text message. In about 15-20 minutes I got a call from LOMBARD MOTORS saying that they'll be there to pick the car up. When the time came and the man was outside, I went out to greet him and already, the man had an attitude as I went to greet and shake his hand, he refused me. I knew off the bat I was going to get a terrible experience. He told me my brother could not come with me even tho I told the triple A lady it was me and someone else, but he refused to let my brother get on. I said okay fine let me just ride with this dude and get back home and I'll pay for a train ticket for my brother to come back. He hooked up my vehicle with a disgust face like he was mad at the world. I sat in the passenger seat with him and thought I was going to go back home. Boy oh boy I was wrong. The man stops at NELCON SERVICE CENTER and as I asked him why are you stopping here I need to go back to the Bronx. He disregarded me and with attitude told me he wasn't going to do it. Mind you I specifically notated to Triple A I need to go back to the Bronx as I AM A PREMIER MEMBER AND THE TRIP MET THE REQUIREMENTS as it was 70 MILES out of the 100 limit. With distain, The man refused to answer me and told me that his boss wanted him to drop my car off there which I found out was total Bullshit. It was because the man did not want to take that trip and gave the situation to NELCON. Now I'm 18 and this was my first experience dealing with Triple A and my car broke down and now Im being denied my services to be taken back home. I was confused and felt like as it rains it just pours, things kept getting worse and worse. Now as I found out, this asshole dropped my car off at NELCON which is ILLEGAL TO DO SO since he went on there private property and wasted one out of the four trips that I have with Triple A. (Now I have to call corporate tmmr to make sure they were not paid for that one trip and that one trip this asshole took with my car only for like 5 miles doesn't count on my record). Thankfully with the help of the lady (I forgot her name) and a gentleman that was there, they were just as confused and I was as to why my car was being dropped at the service center instead of it going back to my house. I explained to them what had happened and they told me normally they didn't do this but due to my situation they were going to help me out. It was like a breath of fresh air dealing with the NELCON staff it showed that they actually cared and wanted to help out. They went to call AAA on there end to let them get the job now to take me back and I didn't know this but the towing Industry is worse then high school with the drama when it comes to situations like this, since NELCON told me this wasn't the first time LOMBARD did this to them. AAA said that SAM the lady I was talking to put in the record to drop the vehicle off at NELCON which was complete utter bullshit since I don't even know where NELCON was. Al
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March 2024 by nilcia soriano
THIEFTS PLEASE STAY AWAY FROM THIS PLACE THEY WILL TELL YOU 1000 AND WHEN IS TIME TO PAY IS 5000!I hope you guys are next.
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February 2024 by Flying- Eagle2
I don't call this is a real legit business. It is shady business. They deal with people using cash and they make up numbers out of thin air to charge people up and no invoice. The employees are rude and disrespectful. They think by being rude can scare people and rip them off.
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February 2024 by Shana J.
this is the most piece of sh*t company. They make up bogus charges. I livr in the same place a prior commenter wrote about below. The tow company is 0.5 miles away but they are requesting I pay $454 just to get it back. But won't explain how that is the price they came up with.
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February 2024 by Tyrone Fernandez
The people working there are cool and respectful, they let us in and out ASAP.
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February 2024 by BEYOND DETAILING
Very rude unprofessional, your employees are a reflection of what you allow in your place of Business very untrustworthy ! Wouldn’t recommend
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February 2024 by Warren Stanton
My vehicle has been payed in full to be released and towed to my home 5 hours later after missing a full days work waiting on them to drop my car off a very rude woman responded with multiple rude comments one being the car should have been registered as a paying customer you keep a comment such as that one to your self very unprofessional, rude , disrespectful untrustworthy
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January 2024 by boss g.
AAA use them as a roadside assistance, they picked my vehicle up on a flatbed. Then in the middle of the transport they swapped out the flatbed with a wrecker and caused thousands of dollars worth of damages dragging my car. They were unaccountable for their actions. Do not use this business. Unreasonable crooks!
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January 2024 by Justin Sarcione
This place is a joke they charge me $360 stole my car out of Lowe’s parking lot in New Haven on route 80 I was only in Lowe’s for 20 minutes to get something and I come back outside and my car is gone and they stole it They had my car for a day and charge me $360 The amount of lies that they told me was ridiculous. Do not use this place.
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December 2023 by Erica H.
My car was towed by the City of New Haven which Lombard works for because of street leaf cleaning. (What a predatory racket!) I had to track down the tow truck driver who reluctantly told me where to get my car. I found a co-worker to drive me out of New Haven to Lombard Motors. When I got there they were disrespectful and in no hurry to have me reunited with my car. When I went into the lot and started to drive my car out, the gates of the lot automatically closed and I stuck there. I called for help and one of the tow truck drivers was able to open the gate. A thoroughly miserable experience and $125 towing bill.
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November 2023 by Sven M.
These people charged over $300 to tow a car less than 4 miles. Thieves! Previous reviews are all true except for the five stars which are obvious fakes. I would not be surprised if they are a front for the mob. No wonder New Haven refused to renew their contract!
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November 2023 by Dr Z.
I've never met a more miserable bunch of people so resentful of their lives and work. Like people who have just been in a car accident have nothing else to worry about than rude and sour employees.
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November 2023 by brenda krestar
This company towed our truck when our driver was sleeping and charged $3200 to take it to their yard one mile away. I can't believe this place is still in business. If I could give them negative stars, I would. They completely took advantage of our small business
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November 2023 by Alishia Santillo
This place is a scam place and a rip off. They towed my husbands care after 6 a.m. at a lowes parking lot. They charged us to get the car back but we are now fighting it. The employees have been rude and the manager "Moe" won't return my husbands calls
