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October 2023 by Ivan Boncy
One of the last pillars of times past. J. Press New Haven really knows how to do it right. Excellent service to match the excellent product. Carl and Brian were a delight to talk to. Both of them are extremely knowledgeable and their youth gives me hope for the survival of J. Press and ivy style as a whole. Would highly recommend visiting this store.
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October 2023 by Ross
Service is horrendousI have been to this shop a handful of times in the past six months and the service has been horrendous.I have never been greeted when entering. The employees entirely ignore me when I've been the only one in the shop and are usually just sitting around conversing with each other. I have never felt more unseen and expect much more from a local establishment.
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August 2023 by David W.
Best clothes for anyone who loves the old school ivy tradition and look. The new location in New Haven is amazing. Can't say enough good things about Jimmy.
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August 2023 by Pei-Pei Champion
I have been a J. Press customer for many years and was impressed by both the clothes and the excellent service. The clothes are still fine, but the service has decayed to the point where one might just as well be shopping at a Walmart. It's sad to see the destruction of another venerable brand after the debacles at Brooks Bros., Marshall Field, I. Magnin, Gump's, etc.
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July 2023 by Steven C.
I have been a customer for many years and was impressed by both the clothes and the excellent service. The clothes are still fine, but the service has decayed to the point where one might just as well be at Walmart. It's sad to see the destruction of another venerable brand after the debacles at Brooks Bros., Marshall Field, I. Magnin, Gump's, etc.
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February 2023 by David B
Having lived in the New Haven area for the past 37 years I shopped at J. Press when they were around the corner on York before the fire. Back then service was professional if not a little snobby. This past weekend I visited their new location on Broadway. The store was quiet, there was one customer in the shop and two sales people. I am looking to buy a new suit for my son's upcoming wedding. Service was absolutly non-existent. From the moment we walked in the door the two young sales people didn't bother to greet us. I told them we were there to shop for suits and they pointed to the upstairs where I could find the suits. I was a little surprised as most clothiers of their reputation would have escorted the customer and assisted in finding the correct size / style according to the customer's requirements. No such service this time.We went upstairs and started to look at the racks - there was no particular order to the suits - typically you would expect the inventory to be categorized by size; everything was randomly placed. There was no way we could find anything easily; this felt worse than a Macys experience and not what I was expecting from a bespoke clothier. We decided to leave. On the way out I mentioned to one of the salesmen how disappointed we were in the lack of service and he curtly replied he was too busy to help us. I mentioned we wouldn't be back and he responded with "have a nice day sir".
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August 2022 by Ozan Gurel
A classic.
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March 2022 by Alessandra Carlotti
My family have been customers for generations. It is no longer the fine establishment which it used to be. They do not answer the phones, products from China...etc...etc...VERY disappointing.
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November 2021 by Jeffrey A.
While once a respected men's brand, JPress products and service have reached a low point. Won't be returning.
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December 2020 by Joe R.
Love this brand in general and the high-quality menswear. This store has really awesome staff. The manager (who's name I think is gonzalo) is phenomenal and has great style. I'm upgrading my wardrobe and we had a great conversation about what direction i'm trying to take my new style and it got me really excited to look better and feel better. Awesome brand and awesome people.
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September 2020 by Walter Whitt
I ordered a shaggy dog sweater on 8/29 and your Labor Day Sale started 9/3. Costumer service wouldn't offer me the Labor day discount on my order - even though it was still in transit and unopened. Now I have to deal with potentially returning and re ordering just to get a discount that could've easily been credited to me. This really isn't a great way to treat long time costumers
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August 2020 by David Levine
I have shopped here many times. When you walk into J Press, the sales people remember you from the last time and greet you by name. James and Jim are great. I love the old school style of J Press suits. I also like their sweaters.
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April 2020 by Ike Umunnah
I ordered the wool window pane suit 2B. The fit is suboptimal at best. I’ve been a 42 R all my adult life and never had a suit so tight in the shoulders and impossibly tight pants. These suits are made in China and not up to snuff. This is disappointing
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December 2019 by Joel Morgan
Thoroughly great in every way.
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October 2019 by Jack Connors
I don't know why there Name keeps Coming Up! NEVER BEEN THERE! HAVE NO CLUE WHAT THEY EVEN DO, THANKS
