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January 2024 by Jake G.
I took my truck here when the fuel pump went out. The mechanics work hard and do a good job. And, they are reliable. They helped me in a pinch which is what matters.
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January 2024 by Matthew Colna
Easy to get an appointment and service was very quick. Staff was friendly and provided timely updates on the status of the work throughout the process
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January 2024 by kyle preston
No one is perfect. Firestone does right by me , I have not had any issues with them.
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January 2024 by Jorge Ruiz
david and AL are very proffesional and helpful always taking care of clients and their cars
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January 2024 by John F Estock Jr
All employees are so helpful they treat customers with respect explain service very friendly
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December 2023 by Tamara K.
You have to worry about their honesty when the first time you go in for a repair and they tell you that you also need a battery but the next time you go in for something else they tell you - in writing - that your battery is fine.
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December 2023 by Peyton Ridland
Brought my car in for an oil change and to check for a leak in one tire. Brought the car in in the morning and was told they’d call me in a couple hours, but I didn’t hear from them. I had to call in the next day to ask what was up, and then when I picked up the car, a synthetic oil change + a sealant on one tire was $170. The part that really threw me over the edge was when I checked the pressure on the other tires, the one that they checked was 15psi higher than all the rest, and it just seemed odd that they wouldn’t take the 30 seconds to match the air pressure with the other tires, so I had to go to a gas station to do that myself. The staff were fairly nice, but overall a bit of a ripoff for a mediocre service at best.
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November 2023 by Jill Bowen
Great service. I really appreciate being told how long the service would take and not lying as happened in another Firestone.
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November 2023 by Mandy L.
Went in tonight at like 6, when they close at 7, for a flat tire after running over 2 nails in the road. They were super nice and got me in and out in 40 minutes!! They replaced the tire. Plus I had their warranty on my old tire, so the new one was free and I only had to pay like $30 for the new warranty. I have an appointment I can't miss in the morning and they totally saved my life here. Thank you!
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September 2023 by Daniel Tucker
Went in for oil change and tire rebalance. Was talked into balancing beads for an oversize tire. Technician did not put the valve stem caps back on the wheels. Did not take off existing balancing weights. Also not sure if he even put balancing beads in it. Upon pulling my vehicle out of the shop he spun the tires in the parking lot. Once I found out the weights were not removed the next day when I washed my truck I called for them to fix their mess up they referred me to a different fire stone. The fire stone in Cromwell they took off the wheel weights but the shake got worse. From there on I dealt with the fire stone in Cromwell they could not balance tires either. Their road force machine was down and had been down for years. They ended up referring me to a different tire service outside of the fire stone corporation.
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September 2023 by Nicholas
DO NOT GO HERE!Visited this location with an appointment and had the front desk employee proceeded to verbally assault and harass me at the front counter for asking about the status of my vehicle repairs. The employee then called the repair technician off of my vehicle before the repairs were complete, after which I noticed damage to my vehicle and lack of completed repairs. Corporate office has not responded to my complaint after 2 weeks.Update 08/08/23 : store refuses to answer above mentioned complaint. Manager "Dave" is a cowardServices: Tires
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September 2023 by Taso Mirisis
Came in for emission inspections. They were quick, well-organized, and friendly. Will come again if necessary.
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June 2023 by Paul Arzooman
During a Saturday day trip to New Haven, I arrived at noon to my car making a rattling noise. I was directed to this particular Firestone location. I brought it in and within an hour was told what the problem was and what the fix would cost. I'd thought that it being a Saturday and the location closing at 6pm that I'd have to find a place to stay the night. Not only did they do the service expertly, they finished the job by 5pm. Wonderful and professional place with a staff that is not just friendly and helpful, but the next level of both of those traits.Honestly, I could not recommend this location more. Excellent service with a comfortable waiting area and quite literally a couple of blocks away from multiple food options if you're hungry.
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June 2023 by Stephanie Gagner
Didn't fully diagnose my car. Dropped it off at 9:45 and called for an update at 2:00. They said "oh yeah" quoted me almost $1000 for shocks, pads, and rotors. Paid the fee for diagnosing and took it to a different shop for a second opinion. Found my calipers were seized and it would've been more to fully fix it.
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June 2023 by Education is the key
Scammers. I did not have any exhaust leak issues before. They tried to destroy my vehicle to make money off of me women do not go there by yourself this establishment will take advantage of youService: Oil change
