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August 2024 by Jaimee Reynolds
Not to sound like a Karen but I walked in yesterday and was the only person in line and the staff was very unfriendly. They talked to me like I was stupid and like me being there was an inconvenience and ended up ignoring me to help a customer who walked in after me. All I did was ask for help shipping a box with a digital label lol
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July 2024 by Crazy Tea
Fed Ex opened 5 minutes late and employee showed up with breakfast. Maybe skip the breakfast and open on time.
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July 2024 by L Bradley
The manager here - Lou - is excellent. Really attentive and great customer service, even when he is being bombarded. Kudos!
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June 2024 by James Chan
The worker was very nice! He gave me a label pouch for free because I wasn't able to let the label stick to my package.
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February 2024 by Jen N
Person working behind the counter in the grey UConn Husky sweatshirt was so unpleasant. Not sure what was going on in this store before my arrival. When I arrived the place was empty. The woman that helped me didn’t greet me just asked me to answer questions on the screen and asked for my id she went on to ask about my address when I informed her that I had a QR code. She replied “why didn’t you say that when you came in.” Just a very somber atmosphere. Very rude, didn’t greet me when I walked in. And after that the other employee who was dressed appropriately let me know that my item could t be shipped because it had duck tape on it. I guess UPS is now my preferred shipper.
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December 2023 by Melody YOU
Come here ask if I can take passport photo,They don’t even check any,and just told me they are camera was out of power, and I asked about how long it would take to wait, I started to wait, he said it should take an hour, I told them I was willing to wait, he said they would close business at 7:00pm, I thought we should have enough time I am here5:00pm, if he did not want to take pictures of me, he could directly refuse me, instead of using this way.Racial discrimination is everywhere
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October 2023 by Andreia Nicole Tito
Gia was so nasty and disrespectful to me. People like her are really miserable. Soon as I walked in, I greeted Gia and I asked her if she would assist me because she was slouching and on her phone so I assumed she wasn’t on the clock that’s why I asked but she was. She proceeded to give me an attitude multiple times all because I asked if she would assist me and then charged me for a box on a return that I didn’t even have to pay for because the company I was returning it to already paid for the box!! I still offered to pay for the box even though I didn’t have to because I just wanted to get out of there. I proceeded to keep my calm but then she had the heart to yell at me told me they don’t take Apple Pay and then kicked me out the store. I never experienced customer service like this in my life. She messed up the shipping label and tracking, scanned it, and never finished since she kicked me out. Now the package is showing up as if it’s in fed ex possession and it’s not. Gia energy was so draining!!!
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August 2023 by mixo Verulashvili
Avoid this place
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August 2023 by David Apel
Bad customer service
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August 2023 by Eddie Bradley
Very easy ?
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April 2023 by Quanae Harrington
I really appreciated Johnny's help and knowledge about the store. This place was way better than staples lol. I loved the staff's energy. Also my flyers came out perfect!
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March 2023 by Carianne Kopp
Staff here are very kind and helpful.I have had no issues with packages when shipping through this location.
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March 2023 by Xiaochen Yang
Some worker here was being a racist and that’s 5 years ago (to be fair to those who started working there after the incident).
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February 2023 by Mrs. T
I left the store with a smile on my face, and walked a few blocks before even noticing that it was pouring rain! Lou not only went far above and beyond to help me with my print job, he absolutely made my day and lifted my spirits with his excellent energy and commitment to being an amazing human. He assessed my needs and took action to address them (exceeding all expectations) without even a moment’s hesitation. It’s people like Lou that make this world a lovely place to live in, and if everyone were to approach their jobs and human interactions the way he does, we could truly create heaven here on earth. It’s not the size of the task, it’s the amount of heart that goes into it. Lou—is all heart. This guy deserves a raise, a promotion, or both. Kudos to you Lou, you are the change we all wish to see in the world. Keep being you.
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January 2023 by Talia Erisman
I left the store with a smile on my face, and walked a few blocks before even noticing that it was pouring rain! Lou not only went far above and beyond to help me with my print job, he absolutely made my day and lifted my spirits with his excellent energy and commitment to being an amazing human. He assessed my needs and took action to address them (exceeding all expectations) without even a moment’s hesitation. It’s people like Lou that make this world a lovely place to live in, and if everyone were to approach their jobs and human interactions the way he does, we could truly create heaven here on earth. It’s not the size of the task, it’s the amount of heart that goes into it. Lou—is all heart. This guy deserves a raise, a promotion, or both. Kudos to you Lou, you are the change we all wish to see in the world. Keep being you.
