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May 2023 by James H.
This outfit destroyed our musical instruments, glassware and more. They refused to reimburse us for the 7 k of damage they caused. They refused to negotiate and Woukd nkt return telephone calls . Don't use them if u want your possessions handled safely. Very unprofessional
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January 2023 by Lisa C.
I have waited over a year hoping F&S would "come through" and reconcile the damage to our property presumably while in storage, during our actual move and after when we opened our bins. After multiple attempts: phone messages and emails, I am left with needing to leave a review. They scratched my piano also resulting in damaging my storm door. I was informed I was not to repair anything until a surveyor inspected the items. Then opening my Christmas decorations which I meticulously packed as there were family heirlooms, crystal, and hand blown and painted ornaments. When I opened the bin, the were crushed and disorganized boxes forced back in with shards of glass throughout. Again, I cannot file a claim on my homeowners policy. And so I wait. And wait. I left a vague message with my married name to get someone to return my call only to be told that's "not my department...." And I still wait. And that the movers actually requested tips-in monetary increments so they did not have to divide it themselves. Extremely disappointed and do. It recommend.
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September 2022 by Mary Beth G.
When we sold our house recently and moved to a rental, I investigated several local movers and chose Father & Son. Huge mistake! A half hour before they were due to arrive on the chosen Saturday, I received a call that their driver had Covid and "they were trying to get a crew together..." The first question you have to ask is if they knew they were moving us that day, why didn't they have a crew together already? I was told she would keep me posted. When no update was received I called them at 11am and reached their answering service who said they would relay the message. By 2pm my husband called and got their dispatcher, who told us that they would not be coming that day, or the next day, which was a Sunday and that they "would probably be coming on Monday by 8:30m..." They finally arrived at 10am and we were nervous wrecks that they wouldn't show up again.....That particular Monday had been designated as the "walk-thru" day for the closing on our house, and we had anticipated having at least a day after the move to get the house ready for that. The walk-thru was pushed out to Tuesday, but we were all day moving out and into our rental. Tueday was a nightmare, emptying refrigerators, and moving out last-minute items into our carsbefore the buyers arrived. Several large pieces of furniture were scratched, a glass tabletop broken and a promised claim form was never sent to us. Their representative kept repeating that we should see if our homeowner's policy would cover moving damage and the final bill was almost $1,000 more than their estimate.
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January 2022 by Charlotte P.
I rarely give one star (check my other reviews) but the service we received was awful. We essentially moved twice. We were convinced to use their storage but we were never told it was $70 each time you need to take something out and there was no access on weekends. They conveniently left that out. Needless to say we quickly needed to move out of there. Our new storage unit is smaller and 100 dollars less. We also can access whenever we want. During the first move they were told several times to not take two boxes in our kitchen to put into storage. They did but assured us they would put them aside for when we moved out of storage(lie). Any time I couldn't answer a call during my work day Alesia would give me an attitude. The last time we spoke she made a point to give me an attitude about it when we were speaking on the phone how I was never able to pick up. That's why you have my husbands phone number. We went over several times what needed to be moved into our apartment and what needed to be stored. Three times. They put our bed together incorrectly and brought an incorrect item and never brought our tv stand. They claimed they were back to their location ( not possible it was twenty minutes after they left and it takes 45 minutes to get back to their facility) and it would be $550 more to comeback out and deliver the piece they failed to deliver. We went back and forth on the phone with them and they refused to do it. I visited our storage unit and there is no rhyme or reason to the way they unloaded we had furniture fall on us as we tried to get to our boxes which were being crushed under furniture. Never ever would hire them again.
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December 2021 by Brian S.
They cancelled on me 90 minutes before the time they were supposed to show up to move all the furniture in my entire house. They said to give them until noon and they would update me on a reschedule. In an hour I rented a uhaul, moved most of the stuff myself that day, then I had to call them for an update later in the day (after the time they said they would call me), and they had zero update.
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November 2021 by Alex M.
Pros: - Communication was quick. - The quote was the best I got shopping around. - They were able to accommodate a date change, when my closing was moved up. Cons: - The moment they arrived to move me, they started mentioning tips. That continued through the move, hints about tips, outright mention of how they should be tipped, etc. Like I get it, I'm planning on it, but maybe concentrate on the work for now. - They left without putting my daughter's desk together. There were two parts. I called the office, was on the phone, they were trying to track the truck down, in the meantime I found the screws, so I said never mind, I'll just do it. The guys entire reaction was "Ok, so you're all set then?"....Maybe try to be just a tad apologetic, saying "Hey buddy, sorry about that, glad you got it sorted" would've been better. - They messed up two screws on my bed frame, I couldn't figure out for days what that noise was, until I removed the mattress and box spring, and realized 2 screws got stripped at some point, so they weren't able to tighten then, so now every time I move, the lose part under the box spring rattles. Nice. There are some things that you should save money on, some you probably should care more about the service provider. I wish I did a little more due diligence researching them.
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October 2021 by Rosemary G.
I rarely write a review; however, the service I received for my move in April 2021 was absolutely horrible. If there was a way to give zero stars, I would. I was provided an estimate of $4,100 to pack and move a 1,600 sq. ft. house approximately 2.5 miles. By the time the truck got to my new home the charges were up over $6,000. They refused to unload the truck until I handed over my credit card. I spoke numerous times to the office who assured me that they would "take care of everything". Only to find out later I had to deal with an office in Texas who didn't care. I wish I would have called the police when they threatened to keep my possessions until I paid more. The movers were not professional movers - they were no more than day laborers. They complained about having to take items upstairs. [Isn't that what movers do?] They had blatant disregard for my possessions, ruining a 2 year old stainless steel french-door refrigerator. The stainless was gouged and they broke the handle off the freezer door. There were two holes (yes, holes) in the wall and countless scrapes on newly painted walls. They walked out at 4 pm with boxes left all over the first floor and nothing in the correct room. My advice is simple: DO NOT HIRE THIS COMPANY.
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June 2021 by Jason L.
They came. They destroyed two desks and scratched multiple pieces of expensive furniture. They didn't compensate us for damage. They didn't even finish the moving job. We had to hire a second moving company to finish the job. They are not responding to our emails.
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January 2021 by James C.
Another excellent experience using Father & Son! Today my mom moved from her apartment in Meriden into her new place in Cheshire. The 3-man team of James, Ryan, and Torray were on time, prepared, followed COVID safety protocols excellently, and were fun to work with. They got the apartment emptied of furniture so much quicker than we thought possible, handling several antique pieces with great care. Getting the truck unloaded at the destination went smoothly and again with great humor and professionalism. Add that to the company's incredibly affordable rates and terrific customer service, and you won't go wrong choosing Father & Son.
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October 2020 by Elizabeth I.
Do not use this company. Very very very unprofessional. They arrived with no masks, they truly did not seem like they knew what they were doing. One of their employees got injured teeing to move one of our items... the language (loud) that was being used and could be heard by neighbors was crude and rude.... to end the day after receiving TIPS they left their garbage in one of our planters!!!!!
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September 2020 by Sharon G.
WARNING!! DO NOT USE THIS COMPANY!!! This is the worst moving company I have ever dealt with. I wouldn't of even given them one star but I had no choice in order to post this warning.I was promised so many things when they came and gave me a quote however moving day was a nightmare. I filed a claim with them for their insurance company About two months ago and I have not heard from them or my insurance company. If they were at all reputable they would've at the very least taken care of getting my grandmothers table fixed and additionally compensating me for all of the grief I went through. Instead I haven't heard a word from them and they're not answering my calls. I'm now forced to take them to court. Below is an example of my experiences: 1. The person in charge of my move left and didn't come back to supervise. As a result things were not packed correctly. 2. I asked them to create my grandmothers table But I was told not to worry about it it would be fine. But, when I got into my new apartment all of the trim was broken off the bottom. They knew this happened because they enclosed the Broken trim in with the table yet no one had the decency to let me know about this. 3. I have boxes full of broken items including some that had sentimental value to me. Aside from my grandmothers table, I had multiple boxes of broken dishes, the base of two lamps were broken, amongst many other things. 3. Missing items Aside from the broken items I was missing many other items. I had a professional handtruck and hedge trimmer's and a ladder and several other items that were missing. 4. Admittedly I was sent the "B team" and several of them were fired after my move. The move itself was a horrible experience and it only got worse when the things were delivered to my new home. I was very concerned about what the movers were doing when they were packing my items and reached out to try to get the supervisor to come back but that never happened. 5. Worst of all aside from my missing items I received a box full of someone's personal information including tax returns with all of the personal information available!!! I haven't returned the box from them because I'm holding onto it until I get compensation Although I am going to try to reach out to the people and let them know that I have a box filled with the tax returns. 6. Finally Ted insult to injury my boxes are labeled with my name and a skull and crossbones drawn next to it. Very professional. You would think after all of this they would do something to compensate me but instead they're not answering my calls.
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August 2020 by Alexander S.
SKETCHY!!!!Everything seemed fine until they refused to confirm anything by email! When I insisted on written confirmation of the booking - date / time, confirmation they've noted it's a walk up, number of guys they'd send, address, etc to give me peace of mind that a truck would actually show up on the day of the move, they called me a "worry wart" and said they've been doing this this way for for years. Only reason I even considered giving them 2 stars and not one is that their site is easy to navigate and clear (****** bait!). Eva who answers the phone was nice while other guys (Sal) are total a&$ holes. RUDE AND SKETCHY!!!! Read other reviews - I'm not alone!!!
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August 2020 by Phyllis B.
I called 4 weeks ahead of my move date for this company to move my baby grand piano across town. My home move date was scheduled for the next day and we wanted the piano moved ahead of time to protect it... I was scheduled for a 1- 3 pm window. They called to say it wasn't going be 1 - 3 instead closer to 5:00. At 5:30 they informed me that they couldn't do our move at all, not today and not tomorrow, and they would happily refund of deposit. Please don't rely on this company, they will drop you for a bigger job and leave you flapping in the wind. And they are rude to boot!
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July 2020 by Barry E.
Great job. They called as promised before arriving. Came on time. Moved some tricky furniture from West Hartford to Glastonbury, no damage. Very nice guys.
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November 2019 by Deana C.
My goodness these people are rude!! Where do I start? Well i used these people before and they scratched/ruined almost every piece of furniture. I called the manager (carly) to discuss the situation now that I had a potential new move for them and a man answers and forgets to put me on hold and I hear him trash talking customers! DO NOT USE THIS COMPANY!! There are plenty others in the area to use.
