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November 2023 by Debrah Leigh
Have been here before and was very satisfied. The quality of work is phenomenal. The front desk staff is very kind and helpful. Good availability to get your car in.I came back for more car work recently and again was very happy with the work and service that was provided.I love that they do an evaluation and call you but also send a link with photos and the mechanics notes to accept or decline what work is recommend. Work needing to be done is also ranked from minor to urgent if you’re working in a budget.And once more I just want to say the quality of the work here is phenomenal.I’ll definitely be back again.Services: General repairs & maintenance
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October 2023 by Bea W
I brought my Crosstrek to East Rock Auto to replace one of the rear wheel bearings. When I called, the office staff was very helpful to schedule an appointment the following week. I dropped my car in the morning and received a repair estimate text within a couple of hours. They did a courtesy inspection and sent me a list of items requiring my attention. They won’t start any work unless the customer approves it via text or phone. Everything went very smoothly. Their price for replacing a wheel bearing was fair. I’ll definitely do business with them again and have my rear break pads replaced next.
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September 2023 by Jim McDonnell
Mike and his crew at East Rock do a great job at servicing and maintaining our fleet of vans and trucks at Ridgeline Painting. We highly recommend using East Rock Auto for your automotive services.Services: Electrical repair
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September 2023 by Molly Zapp
i thought i was going to need to buy a new car…found this place on google and i’m so happy i did! took all my worries away, lianne was so wonderful and helpful. made me feel so calm after being out of a car for months. thanks east rock auto☺️Services: Brake service & repair
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August 2023 by Andrew Griffin
I was impressed by their process to diagnose my vehicle. They were very transparent and used the latest technology (video, text, online repair authorization). This is especially good for none car people! Their communication and turn around time translates to value for me as customer. I will be using East Rock again in the future !Services: Steering & suspension repair
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August 2023 by Kelly Davis
Every time I visit I'm greeted by friendly, communicative staff who take the time to go over what work is needed and what it would cost to complete. The estimate process is straightforward and easy to understand, and I feel like I've learned more about taking care of my car from bringing it to ERA. I feel confident in the work done on my car and glad to have a mechanic I can rely on in East Rock!Services: Air & cabin filter replacement
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August 2023 by christian torres
Honesty is first priority for everyone, I would take my cars to them soon to see what they say. I have some experience in AC repairs though. I will be submitting a review soon after my visit. Thanks...
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July 2023 by Nicole Leary
Very professional and were quick to get my car in for repairs. The lady at the front desk is really what made this place shine. She was so friendly and polite- great customer service!
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June 2023 by jill jarvis
I love this place. I have a 2012 mini that I bought used a few years ago and the good people at East Rock Auto Repair keep her running smoothly--regular oil changes and tune ups and fixing what needs fixed with minimal fuss and a clear break down of pricing. They are top notch at customer service and the entire experience is so friendly, straightforward, and professional--in particular I appreciate their clear and prompt communication.
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April 2023 by Reva Goggins
I have a 2018 Toyota Camry. I have been taking my previous car and my current car to Joe, from the Car ER, whi recently retired. He recommended East Rock Auto and they have become my new favorite mechanics. They are thorough and extremely friendly. The best part is that so far their prices are not over the top!!! Although I really do miss Joe the East Rock Auto is the next best place. Try them and you will definitely be satisfied!!Services: Auto detailing
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April 2023 by El G.
The smiles, lies and deceit are free. Everything else will cost you an arm and a leg. Do yourself a favor and go somewhere else. Or better yet, take your work estimate from here to literally any other shop and discover for yourself what the one star reviews are all about. You've been warned. Don't be one of the 5 star suckers.
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March 2023 by Katie Hunsberger
I am so grateful for East Rock Auto Repair! I had been up in the snow in my little Honda Civic and the heat shield came loose.They were able to fit me in last-minute on a Friday afternoon, did the repair and an inspection. They also flushed/replaced my transmission fluid, as the cap and dipstick were missing. I really like their system where they text you a link to an invoice/estimates of any issues with your car and then you can approve or deny them. The space was clean and everyone was very friendly. Will definitely go back!Services: Transmission
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February 2023 by Priscilla Ruiz
Do NOT use this business. The owner was out driving my car for maintenance issue. While on the road he was rear ended. He has the option to let me use his policy while we get the police report and he refused to let me use his policy. Now I am out of luck and need to wait for the police report for what can be about 2 weeks. He basically cleaned his hands off and said not his problem. He tried to give me a loaner in the meantime, which had all the lights on, on the dash (not reliable) and so nasty inside. Why should I have to use my own insurance company when I was not even involved in the accident? This is poor customer service and I will make sure to never use this place again!Services: Auto emissions testing
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February 2023 by Latoya Menchan
Customer service was Great, they worked with us on a good time to bring the truck in. I got a diagnosis and repair all in the same day. My Channel is running great now.
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January 2023 by Conor Johnson
Highly recommend! Easy to set up an appointment, they fixed my car incredibly fast, and they were super helpful, kind, and transparent throughout the whole process. Will certainly come back for any additional work.Services: Auto maintenance