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September 2023 by Thomas Thomas
I have no idea about the actual purchasing experience. I haven't bought a car from them- yet. However, in cross shopping I've been to quite a few dealerships. The sales staff here in particular are quite good. Can't quite put my finger on it but generally a cut above in friendliness and overall product knowledge. This includes the sales manager I spoke with briefly. Sitting down with the sales rep I spoke with was a pleasant experience as well. The staff at this dealership just leaves a good impression on you IMO. I keep checking back on inventory and are on my shortlist for consideration based on the experience alone. If anything, I think it's worth checking out this dealership in particular if you are in the market.
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August 2023 by Tim Bustin (Tbustin79)
This dealership is a headache every time I go. They lack transparency, their friendliness is not genuine and comes across fake. They drop charges on you after you arrive and not discuss these things before bringing in your vehicle. My last service I was dropped a 230 bill while I sit in the service bay. They left me completely embarrassed but thankfully my ride covered the surprise cost.
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August 2023 by Jessica Poer
5/5 I highly recommend A-1 Toyota of New Haven. Leo and Gary will take care of you and make sure everything is in place for a seamless car buying experience. They deliver on their promises. I truly can’t say anything but wonderful things for everyone we encountered and spoke to at A-1.
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August 2023 by Haley Lutar
Serhii was phenomenal! I never felt pressured by him to make the purchase- which as you know is a big purchase. I would have walked out if he was...without a doubt because I hate that feeling of being harassed into making a choice- but that never happened at A-1.I felt very comfortable at A-1. Many of the staff- each with their own set of knowledge and skills- was helpful, kind, patient, knowledgeable, offered open and easy communication, and best of all- had an overall great sense of humor. I'm very happy with everyone from sales, parts, finance, and service.Thank you for making this big decision so much easier!A-1 for life!
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August 2023 by Charles K
A1 Toyota is a very good place to buy a car. Low pressure experience. Kevin Wright and Gary handled the sale very well
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August 2023 by Marisa Kalt
Amanda was my service rep. She is excellent at her job, communicates well and often, liaises with the insurance adjuster, explains everything, and is a very nice person. I enjoyed working with her.
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August 2023 by Laxmi Dady
Went above and beyond to make things right for me.There was some miscommunication when I made the appointment for service, they said they had the part and I’d be in and out same day.After I dropped it off they informed me that the car wasn’t going to be ready for another day and made it up to me by bringing the vehicle an hour away to my rural farm and I am so so so grateful and now feel loyal to the dealership.
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July 2023 by Connor Brown
Took three hours for an oil change that I had an appointment for after I was quoted an hour and a half wait time. I had to go into the shop multiple times and lobby for them to finish the job or I felt they would have kept dragging their feet.This was my first time getting service done at a Toyota dealership and I will not be returning. Independent garages are far more customer service focused and in the same price range.
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July 2023 by Wayne Hammond
Went to body shop to have an estimate done. Was given wrong information and intentionally misled regarding insurance claims process. I do not trust the words from the mouths of people in the service or body repair department! They seem to only want customers to be stupid and pay for expensive repairs and blindly follow some procedure that puts customers at severe disadvantage. Beware of these people....they are shady characters!!!
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June 2023 by Karen Pasternak
Just purchased a 2023 Prius; the service was impeccable - respectful, friendly, efficient, and most knowledgeable through and through. It was smooth and friendly - and not once did I feel pushed around as I have in other places.A-1 Toyota is, hands down, the best all-around dealership I have experienced in my years. Highly recommend their services.Most grateful!
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June 2023 by A&J Distributor Inc
Always buy Toyota for my wife for years, first time working with A1 Toyota in New Haven, always go to where I been go for years and people I know, we could not find the car we want at the dealer we normally go to .so we saw 2019 Toyota Hilander at A1.great experience with Mohamed (sales person) Sales manager ( Sunny) great personality, and big thanks to Frank with Finance, he did everything he can to find me the most better interest rate .the most important thing they all was respectful to me and my wife, and helpful.Great people A+++, great place to do business with.Thank you allOH
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June 2023 by Kay Munoz
I loved the team—Kevin and Paul were amazing and they definitely deserve a raise. Truly felt like I made a great choice coming to them.
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May 2023 by Maybel R.
First of all, I've been bringing my Toyota 4runnerTo this dealership for about a solid year recently I just decided to do my own oil change and what I discovered underneath absolutely blew my mind the replaced the stock bolts with items that do not belong on a Wirkola. I'm looking for a new Toyota dealership now besides what I've noticed they've actually done further damage by removing some of the bolts, and not returning them to the proper place, or removing some of the panels, and just discarding them....Thumbs down!!!
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May 2023 by David Chiu
Great communication from the Sales staff coordinating pickup, Kevin and Gary were amazing and I would shop here again!I'd give 4.5 stars if I could, with 1/2 star off due to the Finance Dept. never returning my voicemail and some issues I had with the pre-delivery inspection, which Kevin was able to address to ensure I was completely satisfied leaving the lot.
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May 2023 by Di Os
Scammers and rude people specially the service department. When you try to make a service appointment specially for the free oil change or anything under the warranty they send you a week or two appointment! But when they find out you will pay from your pocket they give you the next business day appointment. And they never answer the phone from the first time. Always send you to the voice mail.
