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February 2024 by Tom Hart
This is our first year working with Foothills to file our income taxes, and we could not be happier. Laura has handled our return, and she has responded very quickly to our questions and other emails. I do not think that our return was completed more quickly when I did it or when any other preparer completed it for us. Foothills has proven to be a very professional, competent and efficient tax preparation service.
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March 2023 by Donna Musler
Always Professional! I have been having my taxes done at Foothills Income Tax Service for years. I can't imagine going anywhere else. I trust him and that says it all!
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February 2023 by Concerned Citizen
Foothill tax service did a wonderful job with our taxes. They are true Professionals. I Would highly recommend.
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February 2023 by pixel dog
Very happy with the service I received at Foothills. Laura really helped me out!
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February 2023 by Signe Guzzo
Awesome tax preparers. Very knowledgeable and professional.
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February 2023 by Julie Skogsbergh
Our previous accountant retired and we decided to go with this local company. I was assigned to Laura Carter. My initial meeting and intake/overview was fine and she gave me helpful tips. Once I was advised that the return was finished, I started asking questions about their filing process and review, which I had sent via text on Sat evening (she had said I could text her anytime). I still had not received a response by the time I went Tuesday morning to pick up my return. When I went to pick it up, she didn’t have my return and had left it at home. She then asked if there was a reason I was asking about reviewing the return and stated to me that she’s “pretty good at what she does”. I told her - isn’t it normal and standard practice for individuals to review their own tax returns before officially being filed, and that this is what my prior accountant has done but she hasn’t explained their process to me. Rather than answering my question, I was met with defensiveness and hostility. This was further demonstrated when I said that I hadn’t received a response to my text. She then snapped that I had texted her on the weekend (Sat evening). I was quite taken aback, and certainly didn’t expect a response that evening or Sunday, but to not respond at all on Monday either when I’m now there on Tuesday is beyond unprofessional. I told her that I never said nor had I questioned if she was good at her job. I further stated that I was simply asking about the process for reviewing my return, as this was my first time using their services. I also told her she had now made this personal, and that this was beyond unprofessional. I then had to return a different day to pick up my return, and upon review found basic errors. For one, I am an educator and there was no educator tax applied, and individual expenses/deductions were also missed from receipts given. What surprised me is how rude and unprofessional she was and openly so in front of both the owner (Hoffnagle) whose office is in the back as well as his wife (receptionist up front). His door was open and he overheard all this as did his wife, and neither acknowledged this and never said a thing nor followed up when I went to review it a second time after being fixed and pay the invoice for tax prep. I received no apology, no acknowledgment of the lack of professionalism, and was charged the full 375$. Anyone can make a mistake and that would have been understandable (albeit concerning given how basic), but this situation was compounded by her rudenesses and defensivenesses as well her lack of professionalism towards a client, which was out of line. I will not be returning, and I cannot in good faith recommend their services.
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November 2021 by PJ Edwards
Really nice experience. Made filing easy. Was doing some self employment and honestly had no idea how to put it into my taxes, but going here made it much simpler. 10/10 would recommend.
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August 2021 by June Edwards
Really nice experience. Made filing easy. Was doing some self employment and honestly had no idea how to put it into my taxes, but going here made it much simpler. 10/10 would recommend.
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June 2021 by Donna Choquette
Excellent service. Couldn't have asked for any better.
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January 2021 by Victoria P
professional & courteous!
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September 2020 by Kelley Cz
had a great experience with foothills tax service! was in a bit of a sticky situation, davis helped me a lot and got me a great return :)
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May 2020 by Holly McIntyre
Very disappointed and very frustrating to say the least. We are new to this area and chose to use Foothills as our tax service company this year, needless to say I will be shopping for a better company for next year. The tax preparer had to redo our taxes 2x as she had made errors 2x; initially she had told us we owe the state and federal between $11-12, we mailed in our payments only to get a call almost a wk later that she looked at our taxes again and noted an error (after all was already said and done) and that in fact we owe a combined approx $700....REALLY? How, what??? This just did not seem right but she tried telling us it was in fact correct. Well I decided after taking out last yrs and what she had already submitted realized she had put in the wrong numbers. Sooooo I called her back to let her know my findings.... and lets just say she wasn't too happy. After several days she called back to let me know there was an error and in fact we are now getting approx $200 back.....are you kidding me??? Never apologized, nothing. I called back several days later to speak to the owner because I felt that we deserved at least 1/2 off the fee of $175, he finally called be back a wk later. Mr Hoffnagel apologized and was willing to give me $50 discount and told me the check would be in the mail. Well approx 3 wks later there has been NO check. I'm all about 2nd chances and after talking to him we decided we would have him do our taxes next yr, well unfortunately for him that will never happen as he did not fulfill his promise on top of those errors.
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April 2020 by Graham Howes
Very friendly professional and quick took care of me very well highly recommended
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April 2020 by Davis H.
Since 1985 this is the best of the best for tax preparation service! Many clients for many years return.
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January 2020 by Josh Hoffnagle
Great service and attention to detail, I high recommend!
