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October 2024 by Lisandy j
Awful experience with a pharmacy. I gave them a new insurance for a very expensive prescription. They did not put it through and told me the insurance didn’t cover it so I ended up paying over $500 for something that would’ve been covered. The only reason I found out was because I called the insurance myself and they told me the prescription would’ve been fully covered if they ever put it through, and they put me on hold until the manager. Nothing they say they can do and I ended up paying for something I didn’t have to.
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July 2023 by Charlotte K.
I used to go to the Cvs on Park st. I've never had more of a horrible experience in the last few years. our family has been going to cvs since 1996, but i finally snapped i couldn't take the rudeness much longer. I switched to walgreens and i have never been more overjoyed. The lady's at the pharmacy are so sweet and funny, they treat you like real humans. I truly have never been happier thank you so much walgreens.
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February 2022 by Sam T.
The cashier/manager was extremely rude. He yelled at me because the bills i gave were folded. He kept trying to push them back even thoough that was not my problem. He then claimed that i needed more change and then kept mumbling something. I asked him to speak up and he said it in the exact tone as before. Also holding up the entire line.i had given enough money and it was his job to take it. I dont understand why he was so rude. He then gave me 2 cents when i should have had 12. Any other times i was in there staff was slow and rude. If i could give less than one star i would. Next time i am in new Caanan i will be taking my business elsewhere.
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February 2022 by Sonja G.
Hung up on repeatedly. I haven't stepped foot in there but they lost my business permanently.
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April 2020 by Mark Smith
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April 2020 by Mark S.
Walgreens pharmacy staff has given me the incorrect brand of drug 5 separate times. Their errors have required me to go to the store twice in a week 5 different times. Each time I have spoken to the pharmacist about this she explains that the employee who filled my prescription did not read the notes in my profile and the system filled my order with the default generic brand( i.e. the brand that is the most profitable to Walgreens). The pharmacist staff never apologize for the inconvenience and cannot fathom why I might be irked by their poor service. I mentioned to the manager that not once had pharmacy staff said "sorry" for their error or the inconvenience it causes me, the customer. Additional, the wait in line for service is invariably longer than the wait at nearby CVS. This indifferent service by Walgreens staff creates not just inconvenience but unnecessary risk to customers in our new world requiring social distancing.
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March 2020 by M G.
Be careful. Posted prices on the aisle are often much higher when scanned at the register.
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November 2019 by Annie T.
always super nice! always greet me and my family with a warm welcome, always have whatever i need, and if not will order it right away! great prices and amazing staff! i would give all the stars possible for this place!
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June 2019 by Ritu S.
I was at the Walgreens store in New Canaan CT to pick up 2 online store pick up orders. First I waited 5 minutes for somebody to help me. Then the Shift Lead came to help me. He started asking me if it is a Fedex package. I said I don't know how you get them but this is for an online store pick up. So he looked in one shelf and said there is no package for me. I said can you check all the shelves? He checked another shelf and said so it is a Fedex package that's what I asked. I said nobody told me how you would get it. I got an email that it was ready for pick up. So he gave it to me. This is the one from a few days ago. Then I asked about the email from today that my other order was ready for pick up. He said I only have one, let me check. He taught a newer associate how to check it out for me and disappeared. I waited and asked if the Manager had gone to look for my package. The associate said no, he has not, he has gone to do other things and he is not the Manager, our Manager is on vacation. She said maybe you can come back tomorrow and we can help you! This is the most ridiculous thing ever. What is the point of online pick up if I don't get to pick it up when it's ready. And you have to come back tomorrow! I spent 20 minutes in the store (plus the drive to the store) and didn't even get my items.
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June 2019 by Susan K.
Finally had it with CVS Pharmacy today - thanks for putting the patient last, Pharmacist Jacqlyn! Switched to Walgreens and wish I'd done it years ago. Very positive experience and while it's only one visit so far, it's light years away from the CVS pharmacy experience.
