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September 2023 by Ginger Chicos
DO NOT INSTALL HITCH HERE. When installing hitch on my car, they damaged wiring for one of my sensors. Took car back to have them fix as part of installation warranty, and they damaged wiring to my turn signals.
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June 2023 by Mary’s Nail Art
Make sure if you have the rent from them and you check every part of this vehicle. Including the inside roof and the top of the truck. They charged me $400 extra and never told me. When I called they said there was a hole in the roof and there’s a patch on top they don’t use. So they assumed it was us. we didn’t do anything to this truck so it had to be the people before us and they didn’t check it thoroughly enough. And because we went a long distance, they they checked on the truck thoroughly. It would’ve been one thing if we accidentally made a hole in the roof we would’ve gladly pay for it. But when they said that we patched the roof over the hole, we knew we did not do that. You can’t even fight it. What they say is final.
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June 2023 by Melissa J
THERE'S NO OFFICE HERE. Drive down the road to the Plainville UHaul if you're looking for assistance. This location is unstaffed storage units only. If you call the number listed here, the Plainville location will answer. Can't comment on the actual storage unit experience here.5* for great customer service at the Plainville location once you get there
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March 2023 by carmelo roman jr
I don't visit this establishment unless it's absolutely necessary
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September 2022 by Carlos Gomez
Great value at low cost. If ever late on payment, as long as there is communication, they are willing to work with you!
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February 2022 by Marek Mroziewski
Overall experience was fine. Filled up gas at the end based on estimated gas used. Was within the original 1/16th tick mark of the tank and still got charged. If UHAUL is planning to be this accurate when measuring at the end, provide a more precise tool for estimating.
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August 2021 by Jay Navedo
I went to the U-Haul on west main St.Staff was very friendly. I didn't have any problems at all with my reservation, pick up or drop off.
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May 2021 by Shae McLeain
Their new address is:10 New Britain Ave, Plainville, CTGoogle needs to update this!
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July 2020 by Andy D.
I didn't expect to give them a 5 star, but their truck stopped on our hilly street and delivered them on our long gravel driveway and picked them up. Without getting wordy, the uboxes were stored for 6 months and the contents were dry and undamaged when we unloaded them 1800 miles later. No issues whatsoever.....I hope future moves go this well. Shipping price was as quoted...Thanks UHaul.......Andy
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March 2020 by Royce Defosses
Can't trust workers They lie To you
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October 2019 by Alia Walwyn-James
Went to the New Britain location for the first time to rent a 10' truck. When my boyfriend and I arrived at our reservation time, there were two young women working and trying to resolve a customer issue but were having trouble finding the customer's reservation. They were very disorganized and were taking a long time with no sense of urgency.
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September 2019 by Chris Thelin
We came to rent a 10 foot moving truck for 3 hours. We did not have a reservation, but they had plenty in stock, so there was no problem there. They were friendly. But the one star rating comes from the competency. The people at the desk were joking with other customers in line to the point of neglecting the ones standing in front of them for minutes at a time. It took us 20 minutes to make the reservation once we were actually at the register. When we went out to our truck, we realized that the keys didn't match the assigned truck on our paperwork, so we had to go back and spend another 20 minutes sorting it out. We have been in other U-Hauls where the same service was accomplished in a third of the time. Nice people, but something about the way this place is running is very inefficient.
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August 2019 by sam abugrain
They don't know how to do there job! Waste time!
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October 2018 by Jarren Wilcox
Useless, the staff doesn't know what a forklift cylinder that has been re-certified looks like.
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September 2018 by RON JEDZINIAK
I HAD A HITCH INSTALLED ON MY XTERRA, I RECEIVED GREAT SERVICE A FAIR PRICE AND WAS DONE IN A TIMELY FASHION! I SPOKE WITH MARSHALL WHO WAS VERY HELPFUL.
