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November 2023 by Shane Waldron
I like the facility but I’ve been over charged twice using my card on self wash- will not be returning
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October 2023 by pedro Gonzalez
Okay I try to call Buret st in new Britain because this is a second time wend I go tru I. Lost a well Honda cop and i dozen get any response I call and call I vien with you gays for two years i going to cancel my monthly contract you have my number call me
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October 2023 by Lucy Cardona
This car wash has seriously declined in service from when they opened. Checked 7 vacuums before I found one that actually worked and had a nozzle attached to it. Garbage everywhere.
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September 2023 by Larraine Martin
Half of the vacuum do not work. They do not have any towels to dry your car. There is no access to water for your cleaning needs no other sprays or window cleaning products. Just wash and vacuum.
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June 2023 by Erica Bodden
It’s hit or miss here. Lately my car does not come out clean. I buy the platinum washes and it seems that sometimes I don’t get the wash I pay for. They only sometimes prewash the car and barely at that. I had one guy yell at me to pull up as I was putting money in the tip box. There were no cars behind me. I yelled back asking if he wanted a tip. He didn’t care. The free vacuums are a good deal and of course the people who help at the pay machine are great.
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June 2023 by Kacey Friedman
I spent $10 for such terrible service that I had to leave before getting a car wash. After paying $10 at the pay machine, the arm to go through went up but I couldn't pull forward due to another car in front. 2 attendants yelled at me to pull forward, I did the best I could, then 3 attendants were yelling for me to pull back. While I'm reversing they're each yelling different directions at me. Someone then told me to pull over to the parking lot to wait. I left because I was done being yelled at.
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June 2023 by Joe Gonzalez
The New Britain locale is the absolute worst. Of the four times I've taken my vehicle, twice it comes out with soap still on it. Once I couldn't get the card reader to work and notified an employee, whom never returned to talk to me. A few minutes later, a different and very rude employee came out and told me that his manager had told him that this is the third time I've been here today and was just trying to get over, which was absolute nonsense because I had just arrived there for the first time. I had to set the dude straight and tell him that his manager had no idea what he was talking about. I'll never go there again.
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May 2023 by Bill Spring
So, not all locations give the same quality of wash. There was soap on my car at the end and no chamois cloths to eliminate the water spots. The Cromwell location gives a far superior result.
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March 2023 by Isabel Lindsay
Went through the automatic car wash, new car with new tires. One of my tires became completely flat 20 minutes after using the car wash. Plus I purchased the membership. Completely disappointed. Now I have to either pay for a tire fix/ buy a whole new tire. Even with the DIAMOND wash, my car still looked dirty. Hopefully someone can resolve this issue with me or figure out what went wrong.
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March 2023 by lillian lozada
Guy charged $17 cash at machine for gold wash claimed the machine wasn't working properly then gave us a basic $10 wash which left the jeep all covered in soap. When I approached the laborer inside he gave me an attitude claiming hes just a laborer I made him wash the car again. The car was still dirty Never againService: Auto detailing
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March 2023 by Adlai Richards
The car wash is ok, the vacuums are terrible. It was a waste of time to stand there trying to vacuum my car with a vacuum that's struggling to pick up a gum wrapper. I had to go somewhere else to get a vacuum that, you know, worked as a vacuum.
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February 2023 by Stacey Fagan
Rarely a line, free vacuum, helpful staff, monthly unlimited plans. I've been a customer since they opened!
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January 2023 by Kellen Vrlik
Used the self wash bays. Good selection of washing products, as well as a very affordable wash, if you don't mind doing it yourself. The "high pressure rinse" is actually high pressure, so you can actually blast off any break dust or dirt on your wheels. They also don't do that annoying thing where the timer automatically cuts out at 12 minutes, forcing you to buy another 5 minutes when you don't need all of it.
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January 2023 by Alyssa Guerreri
This is the worst car wash I have ever been to. The staff is nice don't get me wrong, but the services are terrible. It leaves soap on my car every time and definitely does not dry it at all. Like, at all.
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December 2022 by Lily C
They leave the car dirty and also I was charged double on my card and the manager left every time I went there to ask for my money. I never got my money back! Worst service of all!!
