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May 2023 by Heather Jubb
Went to the bank this morning before work and arrived around 10:10am. There was a single car at the drive in, so we pulled behind, thinking it’d be quicker than going inside. BIG mistake. After about a min the car leaves and we pull up. We’re waiting a solid 5 mins before someone even comes to the window. There’s literally 4 tellers and 1 customer. After hitting the call button twice, someone finally comes and just opens the drawer, my husband grabs a slip and she closes the drawer, doesn’t say anything, and just walks away. So I fill out the slip and wait. And wait. And wait. Mind you, ONE customer. We hit the call button and nothing. So, I honked the horn, which I generally would NEVER do. However, it’s been close to 10 mins since getting the slip and I have to drive to Hartford to go to work. The teller helping the only customer turns around and continues to YELL that I’m the next in line, that they’re busy, (but they’re not!) and it’s extremely disrespectful that I honked. Then says I won’t be helped and can go to a different branch! All I needed was a simple withdrawal. I know I shouldn’t have honked, but she seriously overreacted. I am still a customer, not her child, and she was being FARRR more disrespectful by yelling at me. Anyway, we left (at 10:25). She was probably in her early 30s, hispanic, and had dark hair. This is just a savings account that I have here. However, I think I’ll take my business elsewhere and close the account. The whole thing left a terrible taste in my mouth and I wish I had gotten her name. I’ve worked in customer service for the past 17 years and would NEVER treat a customer in such a disgusting and disgraceful manner! Shame on you! Do yourself a favor and don’t bank here, or at least not at this branch!
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February 2023 by William Sullivan
Slow service understaffed.
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October 2022 by David Kent
When it was Peoples this was a great bank. M&T is the worst bank.
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October 2022 by Tom C
Customer service at its worst. Dont bank here
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October 2022 by Andy Rainone
Awful, get a credit union
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July 2022 by Deborah Janowski
Had a bad experience I went to pay my overdraft bill and they told me that even though I paid what I owed that they're still going to close my account that's messed up I would never recommend nobody to go to the bank work Bank ever
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January 2022 by Natalia Kolenda
if a bank is to be open until 6.00 pm why does it close at 5.00 pm? girls don't want to work there!
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August 2021 by Stephen Cibulas
People were nice inside. Handled is pretty quick
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July 2021 by Lonnie Bossie
Courteous staff
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March 2021 by Monique McDonald
I have to come here for work, this is not my bank of choice. These girls make the biggest deal about calling before picking up change. I called an hour ahead and had to wait 10 minutes in line just to hear they haven’t even begun to put it together. Let’s see how much longer it will take ????
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August 2020 by John Wilkinson
Yes I'm complaining. They need to take money from me once in a while.
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March 2020 by abbylovescake
Been here for about 8 min im 3rd car I see them walking back and forth they so slow stepping on ants move it man.???? one is eating food the other not sure
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July 2019 by Lissette Delgado
Been here for about 8 min im 3rd car I see them walking back and forth they so slow stepping on ants move it man.
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July 2019 by John Carboni
Go early
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June 2019 by J A
Horrible experience with this bank since they stopped being farmington bank. They started charging you just to make purchases with paypal , ebay or even paying youre phone terrible. Dont recommend this bank at all if youre trying to strech and save the money you work hard for.
